Orest D Serwylo
  • Male
  • Winnipeg, Manitoba
  • Canada
  • Birchwood Automotive Group
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Orest D Serwylo's Friends

  • Trevor Hill
  • Jessica Russell
  • Ron Terry
  • Fran Taylor
  • Walt Kustra
  • Ralph Paglia
  • Cathy Aron

Orest D Serwylo's Discussions

What is the Return on Investment (ROI) on Customer Retention and Referral Systems?

Started this discussion. Last reply by Ron Terry Jun 7, 2010. 4 Replies

As you have probably realized I am a big supporter of customer retention and appreciation systems, as I believe this will be the single greatest differentiator in the new auto industy ...every…Continue

Tags: sales, advertising, car, referral, retention

 

Orest D Serwylo's Page

Latest Activity

Orest D Serwylo and Fran Taylor are now friends
Oct 1, 2010
Ron Terry and Orest D Serwylo are now friends
Jun 8, 2010
Ron Terry replied to Orest D Serwylo's discussion What is the Return on Investment (ROI) on Customer Retention and Referral Systems?
"Jessica...I really liked your analysis. Is it possible to share with me your customer retention bottom line impact spreadsheet? My email is ronterry@BPSsuccess.com. Thanks. "
Jun 7, 2010
Orest D Serwylo replied to Orest D Serwylo's discussion What is the Return on Investment (ROI) on Customer Retention and Referral Systems?
"I had a second chance to read your comments slowly ...great comments. Especially, "Most Customer Retention Experts agree that a meager 5% increase in customer retention can increase the “bottom line” by at least 25% and many times…"
Jun 7, 2010
Orest D Serwylo replied to Orest D Serwylo's discussion What is the Return on Investment (ROI) on Customer Retention and Referral Systems?
"Jessica, thank you for your offer on the spread sheet, please send to orest@orestserwylo.com "
Jun 7, 2010
Jessica Russell replied to Orest D Serwylo's discussion What is the Return on Investment (ROI) on Customer Retention and Referral Systems?
"I have a spreadsheet I can send you that can show you the direct impact customer retention has on your bottom line. I would also like to share the following with you. If you have any questions about it please feel free to contact me. Hope you find…"
Jun 7, 2010
Orest D Serwylo replied to Thomas Ehrlich's discussion Some information
"This is an article that I have copied that underpins the "Brand Salesman" program; **************************** I will share with you a true story about selling cars. It is not my story, but it was shared with me in my second year of…"
May 19, 2010
Orest D Serwylo posted a discussion

What is the Return on Investment (ROI) on Customer Retention and Referral Systems?

As you have probably realized I am a big supporter of customer retention and appreciation systems, as I believe this will be the single greatest differentiator in the new auto industy ...every manufacture is getting really good!I was fortunate to receive some great industry information, by Beers & Cutler, 2008 Automotive Industry Guidelines on the AutoTeamAmerica website. The report looks at sales, gross profit, expense control for new and used domestic, import and highline dealers.The…See More
May 9, 2010
Orest D Serwylo and Cathy Aron are now friends
May 3, 2010
Orest D Serwylo was featured
May 3, 2010
Orest D Serwylo and Walt Kustra are now friends
Apr 29, 2010
Orest D Serwylo replied to Pat Honohan's discussion Is this the right time to jumo into auto sales?
"Hi Pat, If you want long term opportunity, challenge and money, this is it! The reason virtually every ealership in North America is hiring sales personnel, is that we are beginning the 6 month season where virtually 75% of vehicles in a year are…"
Apr 18, 2010
Orest D Serwylo updated their profile
Apr 15, 2010
Orest D Serwylo left a comment for Chris Saraceno
"Hi Chris, Thanks for the invite, getting the hang of this!"
Apr 15, 2010
Orest D Serwylo updated their profile photo
Apr 15, 2010
Orest D Serwylo commented on Walt Kustra's blog post Maximizing Ownerbase Opportunities
"I am a grass roots kind of guy when it comes to acquiring referrals and retaining existing customers. The single most successful tool that I have and recommend is Joe Girard's approach ...constant, focused contact with the customer. The…"
Apr 15, 2010

Profile Information

Which best describes you?
Dealership
What company do you work for (or own)?
Birchwood Automotive Group
What is your current position within your organization?
Sales Leader, Mentor and Coach
What is your company website?
http://orestserwylo.com
What is your Facebook page/URL?
http://ADP
Verde
AutoMotivators
What is your LinkedIn page/URL?
http://Email
How did you specifically hear about dealerELITE? If referred, who?
Chris Saraceno invite.
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I would love to share my personal success and passion in the Automotive industry with individuals in my industry.

I can thank my success to "networking" and a "personal touch" that is missing out there! ...love to share with you.

I excel in the "personal touch" in leading, coaching and mentoring individuals to accomplish their goals and aspirations ... will guide you through the Internet mess in establishing a "sustainable business".

My customer relationship management website is www.socreferral.com/orestserwylo ...check it out ...nothing like it for a busy automotive sales professional ...I will help you with it.

Linkedin info:

http://ca.linkedin.com/pub/orest-d-serwylo/a/495/b20

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At 11:26pm on April 14, 2010, Chris Saraceno said…
Welcome
add your photo and we will make you a featured member.
Invite your friends in our industry that want to be Great !

Chris
 
 
 

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