"Put yourself on the same side of the fence as your customer. This isn’t a battle. Don’t take it personally, they hardly know you. Listen to the objections and come up with a way to present the deal that makes sense to the customer. All…"
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Stanley Esposito
- Male
- Langhorne, PA
- United States
- Reedman-Toll Autoworld
- Blog Posts (8)
- Discussions (7)
- Events (1)
- dE Groups (10)
- Photos (13)
- Photo Albums
- Videos (5)
Stanley Esposito's Groups
I am a Car Guy. Am I yours?
Latest Activity
Stanley Esposito commented on Mike Myers's blog post "Stop believing your customers! You're too nice!"Stanley Esposito commented on Stan Sher's blog post The Lost Art of Professionalism"Most of the "professionals" have left this business and are sales pros in other fields. Pay plans have not changed in years. To have profesionals at your dealership the salesman need to be treated as such."
Stanley Esposito commented on NANCY SIMMONS's blog post Do All Your "Ex's" Live in Your Dealership?"Exceptional job Nancy!"
Stanley Esposito commented on Sean V. Bradley's blog post Advice From a 30-Car Guy"Nice read Sean. What a tough but rewarding business we are in!"
Stanley Esposito commented on Bobby Compton's video
Black Belt Sales Training "Panic Never Pays" Exclusive on dealerELITE.net
""Get everybody comfortable" That is a great idea. It is unfortunately the opposite of what really goes on. Most management teams think the only way to motivate is change the pay plan and make them uncomfortable. Great job Bobby! Look…"
Stanley Esposito commented on David Lewis's video
Why the Average Salesperson Sells 8 - 10 Cars per Month
"The reason is simple. The best salesman are now out of the business. The pay has not changed since 1979. To make what a guy who sold 8 to 10 cars did in 1979 you would have to sell 24 to 30 in 2012. You get what you pay for.Trainers preach to the…"
Stanley Esposito commented on David Bradley's blog post Grant Cardone Looking Out For The Car Guys (and Gals...)"Nice Job! The rule of thumb that works just about everywhere is: You get what you pay for.
It also seems like society Sales people and customers are getting more confrontational.Can't we all get along?"
Stanley Esposito commented on James A. Ziegler's blog post TRUE CAR and ZAG Cyber Bandits, Parasites or Good for the Car Business?"I watch this thread everyday. I even made a separate folder on my outlook so the emails would not clog up my inbox. I was thinking to myself that things have slowed up over the last 2 days. The boys at truecar and their investors keep shooting…"
Stanley Esposito commented on Charles Kim's blog post Response to Another Factually Incorrect TrueCar Discussion Post"How condecending can this guy be? 'Once we get past the denial phase, the blame phase, and all these other excuses we're using (as I heard these same excuses and arguments when the internet came around, when Edmunds TMV came around,…"
Stanley Esposito commented on James A. Ziegler's blog post TRUE CAR and ZAG Cyber Bandits, Parasites or Good for the Car Business?"I went to check out the truecar site to see if there are any changes. On the bottom of the sreen is a testimonial:
"I saved $3,850"
Wade Scheckla says, "I found prices that were actually less expensive than used cars that we were…"
Stanley Esposito commented on Arnold Tijerina's blog post TrueCar Press Release 1.16.12"I still do not see why anyone would want to be a "dealer partner" with truecar? Inserting a middleman is hostile to the dealer and customer as far as I am concerned."
Profile Information
- Which best describes you?
- Dealership
- What company do you work for (or own)?
- Reedman-Toll Autoworld
- What is your current position within your organization?
- Sales Manager
- What is your company website?
- http://reedmantoll.com
- What is your Facebook page/URL?
- http://www.facebook.com/stan.esposito
- What is your LinkedIn page/URL?
- http://www.linkedin.com/profile/view?id=19657866&locale=en_US&a...
- How did you specifically hear about dealerELITE? If referred, who?
- Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
- I work for one of the largest dealers on the East Coast. We carry nine brands and pre-owned as well as service for the brands and a quick lube center.
There is plenty of opportunity at and around Reedman-Toll Autoworld.
Stanley Esposito's Photos
Stanley Esposito's Videos
Stanley Esposito's Blog
Truecar is here right now. How do you deal with it?
Posted on December 10, 2011 at 10:30am 2 Comments 5 Promotions
I have been reading about truecar over the last week or so. There have been strong opinions on each side of the issue. The reality is truecar is here for now and probably will not be going away for quite some time. I don't have time to wait. I need to sell cars right now.
Question: A sales call comes in and the customer says they have a truecar certificate to a dealer that is 50 miles away. Then the question from the customer is "will you honor the truecar price?"
How would you…
Continue What is your process?
Posted on November 26, 2011 at 11:19am 0 Comments 1 Promotion
When I got into the business in 2003 I came from a manufacturing background. Where I worked was an ISO compliant company. Basically what that meant is the company pays thousands of dollars to have people come out and observe and help create a process. When products, systems, machinery and devices work well and safely, it is often because they meet standards. And the organization responsible for many thousands of the…
A fellow salesman has left
Posted on October 12, 2011 at 10:06am 3 Comments 2 Promotions
I am looking for some help from some of the brightest minds in the industry. I salesman I work with has left to persue a new job. I will be taking over his customer base. He has been here 15 years and sold 200 plus a year.
I was wondering who out there has a good email template to let his customer base know I will be taking over his account? I am thanking all of you in advance!
Stan
Looking For Feedback from the Pros on this Site
Posted on March 24, 2011 at 1:26pm 14 Comments 2 Promotions
We hade a situation at our dealership yesterday and I thought I would share it with everyone in hopes of getting some opinions. One of my salesman took a deposit for a dealer trade. It was a modest deal about $1200 front to back on a lease. He took the deposit on Tuesday found the car and was able to get it on Wednesday. The delivery was set up for Friday. The customer called yesterday and said the dealer he originally went to called him back. The customer told them about the deal he had…
ContinueComment Wall (6 comments)
- At 11:49am on December 23, 2011,
Michael Timmons said… Stan, I believe that you can purchase the exact same car at many different dealerships so the product lacks differentiation. I believe that the salesman is the lifeblood of the auto industry and that will never change but I do believe that the salesman's responsibilities will change because our younger generations shops differently than before. They are the information generation who search online for their goods and services and do not believe that they should have to negotiate. I spent the last four years at AutoNation conducting focus groups, training salespeople and developing workflow and sales processes to address this emerging market. What is true of current and future generations is that they all expect good old fashion customer service and are willing to pay for it. So, no I do not want salespeople eliminated.
- At 5:29pm on December 1, 2010,
Kerry Williams said… - I miss my Subaru line-up! Sooo many chevy models, soo different and sooo not the 2.5l boxer i am used to. next time you see me I'll be in my new traverse LTZ
- At 1:14pm on October 18, 2010, Kerry Williams said…
- I tried to invite more but it appears prospecting is mainly done in the showroom
- At 1:49pm on September 27, 2010,
Joe Brunner said… - You are welcome Stan... My pleasure.
- At 2:01pm on August 25, 2010,
NANCY SIMMONS said…
- Stanley, I am honored to be your friend here as well... Loved your comment...read how I replied!
Nancy
- At 12:57pm on August 11, 2010,
Jennifer Paine said… - Thanks Stanley, same to you!! :)
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