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Steve Richards
  • Male
  • Marietta, GA
  • United States
  • The RedZone Way
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Steve Richards's Discussions

Atlanta, GA Management Position

Started this discussion. Last reply by Johnny D. Turner Apr 13. 1 Reply

I am seeking your help finding a Finance Manager. A Finance Manager with both primary and secondary skills, to take over the Finance Department at a northeast Atlanta import dealership. An Overview…Continue

Tags: Store, Import, Position, Management, Atlanta

Is asking your customers what they want a stupid question?

Started this discussion. Last reply by Fran Taylor Feb 28, 2012. 1 Reply

Focus groups?Surveys that are meant to help determine what your customer wants?Why rely on your customers for that info?Why not take the time and have the imagination to figure it out yourself. Steve…Continue

Tags: strategies, marketing, innovation, modern, consulting

I'm looking for automotive sales consultant candidates; experienced or not - Metro Atlanta

Started Mar 4, 2011 0 Replies

Only two qualifications necessary; love selling and an extraordinary work ethic. You will get  cutting edge sales training,not "the way it's always been done". Do well and advance, the competition is…Continue

Tags: sales, training, auto, employment, atlanta

Need Talented Sales People to Call on "Buy Here Pay Here" Dealers

Started Sep 28, 2010 0 Replies

We are looking for sales people in most parts of the country (FL & NY excepted) to call on Buy Here Pay Here (BHPH) Dealers!  You will be unveiling a unique product.  This product has an…Continue

Tags: pay, automobile, here, buy, sales

 

Steve Richards's Page

Latest Activity

Steve Richards's discussion was featured

Advertising Spending vs. Training Investment

True or False – Most retail automotive decision makers (the person who writes, signs, or authorizes a check), whether it be a factory or dealer, consider product training a necessary expenditure but see little value in sales skill training and consequently are significantly more likely to spend money on advertising than invest money in sales training. I say TRUE; and for good reason.  It is impossible to find a factory and rare for a dealer to attribute an increase in sales to a sales skill or…See More
Dec 11, 2012
Brian R. Feltes replied to Steve Richards's discussion Service Consultant Phone Training in the group Automotive Training Professionals
"JMB Consulting out of Eden, WI. does a great job.  Visit their Web site: JMBconsulting62@yahoo.com Brian R. Feltes Sales Consultant Schmit Bros Chrysler, Dodge, Jeep, Ram bfeltes@schmitbros.com "
May 15, 2012
Stan Sher replied to Steve Richards's discussion Service Consultant Phone Training in the group Automotive Training Professionals
"I would also consider Mark Rodriguez of Auto Client Care.  He is a local NJ/NY phone trainer and he is amazing."
Mar 10, 2012
Steve Richards posted a discussion

Atlanta, GA Management Position

I am seeking your help finding a Finance Manager. A Finance Manager with both primary and secondary skills, to take over the Finance Department at a northeast Atlanta import dealership. An Overview of the OpportunityFive-day workweek; sometimes six-days at the end of the month. No Sundays.A good (not great, average, or poor) job pays $75K - $90K.The dealership is part of a 9-store, privately held organization. The organization rarely turns over management personnel. It is a great  place to…See More
Mar 5, 2012
Fran Taylor liked Steve Richards's discussion Is asking your customers what they want a stupid question?
Feb 29, 2012
Fran Taylor replied to Steve Richards's discussion Is asking your customers what they want a stupid question?
" We do offer a different experience Richard. As far as we know we are the only sales training company that takes sales reps on a demo , does a walk around, does a service walk , go out prospecting , helps sales reps make phone calls and shows…"
Feb 28, 2012
Steve Richards's discussion was featured

Is asking your customers what they want a stupid question?

Focus groups?Surveys that are meant to help determine what your customer wants?Why rely on your customers for that info?Why not take the time and have the imagination to figure it out yourself. Steve jobs did. Henry Ford said. "If I had asked my potential customers what they wanted, they would have told me, FASTER HORSES." Relying on your customers to help you, help them is lazy and ineffective. Selling them on what they need, if they've never asked for it, is hard. And you better be right...To…See More
Feb 28, 2012
Steve Richards commented on Mark Peterson's blog post Treat Your Customers Like Dogs
"Exhibiting the kind of attitude Mark suggests is quite different than the "buyer's are liars" culture so prevalent in most stores. Thank you."
Feb 27, 2012
Chris Saraceno liked Steve Richards's discussion Is asking your customers what they want a stupid question?
Feb 7, 2012
Steve Richards's discussion was featured

Is asking your customers what they want a stupid question?

Focus groups?Surveys that are meant to help determine what your customer wants?Why rely on your customers for that info?Why not take the time and have the imagination to figure it out yourself. Steve jobs did. Henry Ford said. "If I had asked my potential customers what they wanted, they would have told me, FASTER HORSES." Relying on your customers to help you, help them is lazy and ineffective. Selling them on what they need, if they've never asked for it, is hard. And you better be right...To…See More
Feb 7, 2012
Steve Richards posted a discussion

What do your customers want? Is this s stupid question?

Focus groups?Surveys that are meant to help determine what your customer wants?Why rely on your customers for that info?Why not take the time and have the imagination to figure it out yourself. Steve jobs did. Henry Ford said. "If I had asked my potential customers what they wanted, they would have told me, FASTER HORSES." Relying on your customers to help you, help them is lazy and ineffective. Selling them on what they need, if they've never asked for it, is hard. And you better be right...To…See More
Feb 7, 2012
Steve Richards shared Joe Webb's video on Facebook
Jan 25, 2012
Steve Richards posted a status
"We're creating a new language to use when speaking to automotive prospects. The "old" language sucks, is offensive, and ineffective."
Jan 25, 2012
Jeff Cowan replied to Steve Richards's discussion Service Consultant Phone Training in the group Automotive Training Professionals
"Jeff Cowan's Pro Talk offers service consultant training. Visit the website at: http://automotiveservicetraining.com/ to see what he has to offer. "
Jan 16, 2012
Steve Richards commented on Elise Kephart's blog post TrueCar Thoughts from Elise Kephart
"So, if I've done the math correctly, the dealers who have hooked up will pay TrueCar $299 for a super mini-deal. I'm guessing that the sales person isn't getting $299 for showing, demonstrating, and delivering the vehicle. And how…"
Jan 3, 2012
John Fuhrman replied to Steve Richards's discussion Service Consultant Phone Training in the group Automotive Training Professionals
"Steve,   If the focus is on sales, I would recommend any of the top sales training/phone sales training companies.  The process and handling of the customers will be similar and tracking the results hould be easy.  As far as service…"
Dec 30, 2011

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
The RedZone Way
What is your current position within your organization?
Managing Partner
What is your company website?
http://www.theredzoneway.com
What is your Facebook page/URL?
http://SafeGuard, Stealth MPG+,
What is your LinkedIn page/URL?
http://Call 404-456-7219, email at srichards@auto-rich.com
How did you specifically hear about dealerELITE? If referred, who?
LinkedIn
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I'm reasonably intelligent, extremely adept at picking the right wine, able to play golf honorably, feel that the automotive anti-status quo IS the problem, disgusted by people who claim to have 20 years worth of experience but really have one month's worth of experience 240 times, intolerant of morons, delighted by the wit, and seeking wisdom.

Steve Richards's Blog

When the Selling Stops

Posted on August 20, 2010 at 1:57pm 3 Comments



I’ve just spent 6 of the last 9 days working with 2 very professional sales teams; both from high volume and very profitable Honda stores in the SE; profitable because of their fixed operations and used car departments. 42 different sales team members, consultants and managers alike, went on videotape to…

Continue

Comment Wall (2 comments)

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At 9:26am on August 24, 2010, NANCY SIMMONS said…
Steve, Thanks so much for joining "Nothing but Net"... I look forward to networking with you going forward... Please start a discussion if you wish! Have a wonderful and prosperous day!
At 7:54pm on May 13, 2010, Ed French said…
Does Joe verde know you are bashing him on your website? Seems a little extreme. If you believe in your stuff, do NOT bash someoneelse Steve!! rise above!!

Ed French
 
 
 

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