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Garry House
  • Male
  • Jupiter, FL
  • United States
  • Garry House and Associates Co.
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Garry House's Discussions

Confirm and Cultivate Your HVA

Started 11 hours ago 0 Replies

Your Highest-Value Activity (HVA) will drive your greatest incremental profit! And most retail automotive management professionals acknowledge that the largest potential profit improvement can be…Continue

Setting Employee Expectations

Started Jul 25 0 Replies

On my new web site at www.ghaGPS.com, under the “Develop Your SELF” menu tab, I discuss how to achieve a Culture of Accountability. One of the most important…Continue

More on Accountability Management

Started Jun 7 0 Replies

Accountability management involves making sure that everyone in your dealership is held responsible for both the behavior and performance that you have outlined as non-negotiable. The first step is…Continue

Follow-Up on Jump-Starting 2017

Started this discussion. Last reply by DealerELITE Mar 31. 1 Reply

In my message of December 28, 2016, I suggested that you immediately focus on what you might most wish to accomplish in the first 75 days, or the earliest 20%, of 2017. If you decided not to follow…Continue

 

Garry House's Page

Latest Activity

Garry House posted a discussion

Confirm and Cultivate Your HVA

Your Highest-Value Activity (HVA) will drive your greatest incremental profit! And most retail automotive management professionals acknowledge that the largest potential profit improvement can be achieved by generating additional vehicle sales department gross. So, I have recently made a point to ask my dealer-clients, their CFOs, their GMs, and their sales managers, “How do you ensure that the people that work for you in Variable Operations are spending the right amount of time on the…See More
11 hours ago
Garry House's discussion was featured

Setting Employee Expectations

On my new web site at www.ghaGPS.com, under the “Develop Your SELF” menu tab, I discuss how to achieve a Culture of Accountability. One of the most important elements of accountability management, Clearly Defining and Communicating Your Expectations, is a critically needed, but rarely well-practiced, discipline within the retail automotive industry. You’ve heard it before: people will rise to the level of performance and/or behavior that is set for them. Mind…See More
Jul 31
Garry House posted a discussion

Setting Employee Expectations

On my new web site at www.ghaGPS.com, under the “Develop Your SELF” menu tab, I discuss how to achieve a Culture of Accountability. One of the most important elements of accountability management, Clearly Defining and Communicating Your Expectations, is a critically needed, but rarely well-practiced, discipline within the retail automotive industry. You’ve heard it before: people will rise to the level of performance and/or behavior that is set for them. Mind…See More
Jul 25
Garry House's blog post was featured

And then the GM said, “We used to do that!”

It was in late 1987, and I was conducting an in-dealership workshop focused on Financial and Operational Planning and Controls. I was describing an F&I process that I had recommended to increase service contract penetration, when the general manager said, “We used to do that.” In response to his statement, I asked, “Did it work?” “Absolutely,” he answered. I was tempted to say, “Then why did you stop doing it?”, but I was new to the consulting business and didn’t want to risk offending one…See More
Jul 6
Garry House posted a blog post

And then the GM said, “We used to do that!”

It was in late 1987, and I was conducting an in-dealership workshop focused on Financial and Operational Planning and Controls. I was describing an F&I process that I had recommended to increase service contract penetration, when the general manager said, “We used to do that.” In response to his statement, I asked, “Did it work?” “Absolutely,” he answered. I was tempted to say, “Then why did you stop doing it?”, but I was new to the consulting business and didn’t want to risk offending one…See More
Jun 29
Garry House posted a discussion

More on Accountability Management

Accountability management involves making sure that everyone in your dealership is held responsible for both the behavior and performance that you have outlined as non-negotiable. The first step is clearly defining and communicating your expectations, and, in general, I have discussed my recommended strategies and tactics for doing so, and in detail, I offer sample tools on my web site at www.ghaGPS.com. Today I’ll be presenting one of the processes that I…See More
Jun 7
DealerELITE replied to Garry House's discussion Follow-Up on Jump-Starting 2017
"Garry thank you for sharing"
Mar 31
Garry House's discussion was featured

Follow-Up on Jump-Starting 2017

In my message of December 28, 2016, I suggested that you immediately focus on what you might most wish to accomplish in the first 75 days, or the earliest 20%, of 2017. If you decided not to follow my suggestion, you need read no further! However, if you did define and commit to 3 – 5 short-term goals, and since the 1st Quarter of 2017 is nearly history, please reflect on your YTD performance, and answer a few questions for yourself:How many of your goals did you accomplish?Did you (like me)…See More
Mar 31
Garry House posted a discussion

Follow-Up on Jump-Starting 2017

In my message of December 28, 2016, I suggested that you immediately focus on what you might most wish to accomplish in the first 75 days, or the earliest 20%, of 2017. If you decided not to follow my suggestion, you need read no further! However, if you did define and commit to 3 – 5 short-term goals, and since the 1st Quarter of 2017 is nearly history, please reflect on your YTD performance, and answer a few questions for yourself:How many of your goals did you accomplish?Did you (like me)…See More
Mar 31
DealerELITE replied to Garry House's discussion Are You Working Smarter, or Just Harder?
"Thank you for sharing"
Mar 15
Garry House's discussion was featured

Are You Working Smarter, or Just Harder?

In my 30 years in the dealership training and consulting arena, I have been exposed to numerous dealership executives, department managers, and sales and service personnel who felt the need to be “on the job” 60, 70, and, yes, even 80 hours per week. And no matter how much you love the retail business, and its diversity, excitement, and challenges, that level of time investment in your business career will never allow you to achieve any type of reasonable balance between your professional life…See More
Mar 15
Garry House replied to Garry House's discussion Are You Working Smarter, or Just Harder?
"Thanks for the kind words, Angela!"
Mar 14
Angela Mancuso replied to Garry House's discussion Are You Working Smarter, or Just Harder?
"I agree 100% with all of this!! I think having the right tools and information at your disposal that are not only easy to use but adaptable to every employee is a vital part of effective time management. Good Post Garry"
Mar 14
Garry House posted a discussion

Are You Working Smarter, or Just Harder?

In my 30 years in the dealership training and consulting arena, I have been exposed to numerous dealership executives, department managers, and sales and service personnel who felt the need to be “on the job” 60, 70, and, yes, even 80 hours per week. And no matter how much you love the retail business, and its diversity, excitement, and challenges, that level of time investment in your business career will never allow you to achieve any type of reasonable balance between your professional life…See More
Mar 14
Garry House's discussion was featured

Are You Spending Enough Management Time Here!

How much time, collectively, do your dealership managers spend on Used Vehicle Price Management? Most of you won’t have any idea. Some of you will say, “I don’t understand the question.” Many of you will say, “Not enough!” Some of you might say, “My Used Vehicle Manager (UVM) spends about “xx” percent of his time on that.” And, hopefully, a few of you will say something like, “I’m trying to watch that closely, and it looks like my UVM spends about 8 hours per week on that. I don’t know whether…See More
Feb 27
Garry House posted a discussion

Are You Spending Enough Management Time Here!

How much time, collectively, do your dealership managers spend on Used Vehicle Price Management? Most of you won’t have any idea. Some of you will say, “I don’t understand the question.” Many of you will say, “Not enough!” Some of you might say, “My Used Vehicle Manager (UVM) spends about “xx” percent of his time on that.” And, hopefully, a few of you will say something like, “I’m trying to watch that closely, and it looks like my UVM spends about 8 hours per week on that. I don’t know whether…See More
Feb 27

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Garry House and Associates Co.
What is your current position within your organization?
President - Owner
What is your company website?
http://ghaGPS.com
What is your Facebook page/URL?
http://facebook.com/garry.house
What is your LinkedIn page/URL?
http://www.linkedin.com/in/garryhouse
How did you specifically hear about DealerELITE? If referred, who?
Chris Seraceno
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I have been a retail automotive industry professional since 1965, and I'm still learning as much about the business as I'm teaching.

Garry House's Blog

And then the GM said, “We used to do that!”

Posted on June 29, 2017 at 10:13am 0 Comments

It was in late 1987, and I was conducting an in-dealership workshop focused on Financial and Operational Planning and Controls. I was describing an F&I process that I had recommended to increase service contract penetration, when the general manager said, “We used to do that.” In response to his statement, I asked, “Did it work?” “Absolutely,” he answered. I was tempted to say, “Then why did you stop doing it?”, but I was new to the consulting business and didn’t want to risk offending…

Continue

Will Activity-Based Compensation Work for You?

Posted on March 20, 2015 at 2:31pm 12 Comments

Salesperson%20Activities%20Tracker_v2.pdf

You cannot manage results; you can only manage activities. When activities are habitually performed and flawlessly executed, the results take care of themselves!

Sound activity-management requires that you do the…

Continue

Are Sales Pay Plans on Your Mind?

Posted on January 30, 2015 at 12:52pm 2 Comments

A majority of us in the dealership consulting community, together with many client-dealers to whom we provide services, have long recognized a need for changes in salesperson compensation plans. The traditional plans which have been employed over the last several decades no longer effectively match the operating strategies being implemented in many dealerships today, particularly in those stores that are committed to “market-based pricing” their new and used vehicles on the Internet. This…

Continue

It’s Your Choice to Change!

Posted on January 9, 2015 at 11:54am 0 Comments

On December 31st, noted marketing consultant Dan Kennedy published an article titled “Change is a Matter of Choice.” He began his message by stating that now is the time when millions of people make utterly empty New Year’s resolutions. He went on to say, “the truth is, most are empty of resolve all year long,” and although I hate saying it, this phenomenon is far more prevalent than it should be within our great community of retail automobile dealers.

Way too many…

Continue

Comment Wall (5 comments)

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Join DealerELITE.net

At 2:29pm on October 8, 2014, Bob Sloan said…

please forward your new phone number - will touch base either later this week or next when I get back from out of town.

 

Bob

At 4:43pm on March 17, 2011, Keith Shetterly said…
Hi Garry!  Thanks for adding me as a friend.  Have we met?  You look very familiar.  Did you used to do the 20-Group briefings for DeMontrond in Houston?
At 4:02pm on March 17, 2011, Adrian Rudik said…
Gary House rocks!
At 3:59pm on March 17, 2011, Donald E. Braemer said…

Gary

    Thanks, you are also a mentor and a leader that I look up to.

                                              Don Braemer

At 12:24pm on March 1, 2011, Stan Sher said…
Thanks for connecting.
 
 
 

Blog Posts

#25 Episode: How to Stay Up in Down Times

Posted by Dave Anderson on August 17, 2017 at 1:00pm 0 Comments

LISTEN NOW: Tough times are something that we all face, and something that we can all learn to handle better. In this episode, Dave welcomes special guest and power forward with the Portland Trailblazers, Meyers Leonard, to share with you some…

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SWAPALEASE.COM REPORTS DECLINE IN LEASE CREDIT APPROVALS FOR THE MONTH OF JULY

Posted by John Sternal on August 17, 2017 at 11:23am 0 Comments

Swapalease.com, the nation’s largest car lease marketplace, reports car lease credit applicants registered just a 54.3% approval rate for…

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Fleet Managers - Keep Drivers Safe With These Procedures

Posted by Simon Hopes on August 16, 2017 at 9:59am 0 Comments

Heavy vehicle drivers are often exposed to serious health hazards that don't impact regular office workers. Fleet managers who are responsible…

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