Steve Bridges
  • Mesa, AZ
  • United States
  • ADP Dealer Services
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Steve Bridges's Discussions

Outsource It or Get Trained?

Started this discussion. Last reply by Katie Colihan Mar 1, 2011. 1 Reply

As a career trainer in the Auto Dealer world, I wanted to ask if Dealers or General Managers today would rather outsource your inbound phone calls for sales to a highly trained BDC or would they…Continue


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Vendor Partner
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ADP Dealer Services
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Nationa Training Manager
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20 years of car experience in Automotive Retail. Manager of many of the top volume dealers in the U.S. Consultant for over 200 dealerships in the last 5 years. Expert in Sales, Marketing, Social Media, Lead Management, Phone Training

Steve Bridges's Blog

Let's Get back to using the Phone as a Weapon!

Posted on February 16, 2011 at 1:55am 0 Comments

I am in favor of all new technology, I think email is a great way to communicate, texting is super, facebook is awesome but for most dealerships today the Phone is still the # 1 way to sell cars today. I am seeing more and more salespeople or internet managers allowing themselves to fall into the trap of too much electronic communication and not enough phone calling.

I was so happy when i got my first sales job at a Toyota dealership in Louisiana. The sales floor was closed to any new…


How to make your Dealership #1

Posted on February 10, 2011 at 8:48pm 2 Comments

Over the last five years i have visited or consulted in over 200 dealerships and everyone wants to be #1.

 If your Dealership is not growing market share, Customer Satisfaction is not improving, Gross Profits are not holding up and your not turning your inventory, you might have a Management problem.


The #1 reason Dealerships are under performing is the lack of leadership, I constantly find that Managers are not Managing, they are not training the staff or building an…


Comment Wall (2 comments)

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At 11:41am on February 13, 2011, Craig Darling said…
Thank you for the ad, Steve.  I look forward to learning more about your efforts to make the car biz that much better.... Craig
At 12:59am on February 11, 2011, walter sullivan said…
Thank you for your friendship,no doubt there will be a lot to talk about in the near  future, looking forward to it   thanks wal




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