Hearing the words, "That guy's been here before," can crush the spirit of a sales consultant..or can it? Be wary of another sales consultant giving you "advi...
Favorite of 1 person
I've viewed htis 3 times very strong , excellent .....
I like this the sale psychology of the neg heads in sales can ruin and dampen the sales environment sales staff that that try to use negative tactics on colleagues should not be in a professional environment they stifle sales dont hang around them in the dealership.
The point of the video has more meaning when you view it from the dealer's perspective. The question of "who owns the customer" surfaces the reality that the dealer does since it was his investment in the facility and advertising that attracted them to begin with. Of course the salesperson has a vested interest as well but only as long as he/she follows the sales process instituted by the dealer which typically includes obligations for a structured follow up to preserve the commission and arrangements for split deals for unexpected be-backs which might be the subject of this vdeo..
First impressions are irretrievable so if a sales consultant hesitates when approaching a customer because they are only focused on their self interests to earn a commission then they can't complain if the dealer doesn't consider the sales consultants interests in other matters. The partnership between the sales consultant, the customer and the dealer are co-dependent on everyone protecting each other's interests and greeting a customer - anyone's customer - is everyones responsibility regardless of who earns the commission. Besides, the next unexpected customer might be yours!
Sign Upor Sign In
Or sign in with:
Posted by Richard Keeney on October 26, 2016 at 2:31pm
Role-playing with your sales team…
Posted by Larisa Bedgood on October 26, 2016 at 10:41am
Posted by Black Book on October 25, 2016 at 4:14pm
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.…
Posted by Joseph Little on October 25, 2016 at 3:11pm
This Week in Social Media
News for the Week of October…
Posted by Max Zanan on October 25, 2016 at 10:55am
Total Dealer Compliance shows the impact of offering a clear complaint resolution has on sales and reputation…
Posted by Erik S. Nachbahr on October 25, 2016 at 9:44am
Insurance is one of those business costs we all hate paying every month, until the day we actually need it. I'm not an insurance expert so I don't know exactly how many policies a typical dealership has. I imagine it's…
© 2016 Created by DealerELITE.
Report an Issue |
Terms of Service
Please check your browser settings or contact your system administrator.