Showroom Behavior
What has to done to clean up the bad language in showrooms today.
Why have some Dealerships become the mens's Locker room. This
kind showroom behavior makes it very hard to attract and keep good people.
Also have we lost any customers due to what they heard.
Replies to This Discussion
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Permalink Reply by Craig Lockerd on -
Are ANY Dealers/Managers reading all this?????????
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Permalink Reply by Ray Spence on
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What I think has to be done Joe, is zero tolerance from management. What I've seen over the years is that one, or a few of the better saleman get to do whatever they want. They usually have a little edge to them and they curse a lot. Because they sell the majority of the cars (20% of sales force sale 80% of the cars), management lets them get away with it. Of course we've lost customers due to what they've heard, I personally have had customers who i know were ready to make a purchase and then see salesman cursing and fighting on the showroom about who's up it is, make excuses not to buy and leave suddenly.
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Permalink Reply by NANCY SIMMONS on
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Jim, excellent information from you as usual... I am personally offended and will walk right out to the showroom and let them know this offends me... I do not spak that way and do not expect to hear that when I go to work! Great topic! Oh and Dan... I heard that hymn too...and when it was about me...It was changed to "Her...Her...."
Jim Radogna said:Great topic Joe and great responses. Dealers should also be aware of the potential legal liability for allowing this type of behavior nowadays. Check out this article entitled "Beware the high price of foul language: Expensive trials before unsympathetic judges":
http://www.businessmanagementdaily.com/articles/21832/1/Beware-the-...
It should come as no surprise that car dealers are a big target for harassment claims. The Equal Employment Opportunity Commission (EEOC) Acting Chairman Stuart J. Ishimaru said in a statement that "sexual harassment and sex discrimination against women in traditionally male-dominated industries, such as the auto industry, are still unfortunate realities." The EEOC has brought many successful six and seven figure harassment lawsuits against dealers.
Dan hit the nail on the head with his comment "Did they make a lot of money running that way? Yes. Did they lose a lot of money running that way? Yes". -
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Permalink Reply by Katie Colihan on
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I think that this is a universal issue across all lines of business. I know we're focused on the Automotive here, of course. From language in the BDC to language on the sales floor, I think common courtesy needs to be expressed, and reprimanding and a consequence system needs to be in place.
I wonder if a "Cursing Jar" would be too infantile. Then again, what kind if behavior is cursing in the first place? -
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Permalink Reply by Tobias Sedillos on
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Proverbs 10:19
Sin is not ended by multiplying words, but the prudent hold their tongues
Proverbs 10:20
The tongue of the righteous is choice silver, but the heart of the wicked is of little value.
Proverbs 10:31
From the mouth of the righteous comes the fruit of wisdom, but a perverse tongue will be silenced.
Proverbs 11:12
Whoever derides their neighbor has no sense, but the one who has understanding holds their tongue.
Proverbs 12:18
The words of the reckless pierce like swords, but the tongue of the wise brings healing.
Proverbs 12:19
Truthful lips endure forever, but a lying tongue lasts only a moment.
Proverbs 15:2
The tongue of the wise adorns knowledge, but the mouth of the fool gushes folly.
Proverbs 15:4
The soothing tongue is a tree of life, but a perverse tongue crushes the spirit.
Proverbs 16:1
To humans belong the plans of the heart, but from the LORD comes the proper answer of the tongue.
Proverbs 17:4
A wicked person listens to deceitful lips; a liar pays attention to a destructive tongue.
Proverbs 17:20
One whose heart is corrupt does not prosper; one whose tongue is perverse falls into trouble.
Proverbs 17:28
Even fools are thought wise if they keep silent, and discerning if they hold their tongues.
Proverbs 18:21
The tongue has the power of life and death, and those who love it will eat its fruit.
Proverbs 21:6
A fortune made by a lying tongue is a fleeting vapor and a deadly snare.
Proverbs 21:23
Those who guard their mouths and their tongues keep themselves from calamity.
Proverbs 25:15
Through patience a ruler can be persuaded, and a gentle tongue can break a bone.
Proverbs 26:28
A lying tongue hates those it hurts, and a flattering mouth works ruin.
(All from the book of Proverbs in Bible, New International Version.)
I thought these would be good to share, to encourage those who want to be an encouraging example. -
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Permalink Reply by MANNY LUNA on
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I have so much respect for you Tobias Sedillos!!!!!
Great Post!
Tobias Sedillos said:Proverbs 10:19
Sin is not ended by multiplying words, but the prudent hold their tongues
Proverbs 10:20
The tongue of the righteous is choice silver, but the heart of the wicked is of little value.
Proverbs 10:31
From the mouth of the righteous comes the fruit of wisdom, but a perverse tongue will be silenced.
Proverbs 11:12
Whoever derides their neighbor has no sense, but the one who has understanding holds their tongue.
Proverbs 12:18
The words of the reckless pierce like swords, but the tongue of the wise brings healing.
Proverbs 12:19
Truthful lips endure forever, but a lying tongue lasts only a moment.
Proverbs 15:2
The tongue of the wise adorns knowledge, but the mouth of the fool gushes folly.
Proverbs 15:4
The soothing tongue is a tree of life, but a perverse tongue crushes the spirit.
Proverbs 16:1
To humans belong the plans of the heart, but from the LORD comes the proper answer of the tongue.
Proverbs 17:4
A wicked person listens to deceitful lips; a liar pays attention to a destructive tongue.
Proverbs 17:20
One whose heart is corrupt does not prosper; one whose tongue is perverse falls into trouble.
Proverbs 17:28
Even fools are thought wise if they keep silent, and discerning if they hold their tongues.
Proverbs 18:21
The tongue has the power of life and death, and those who love it will eat its fruit.
Proverbs 21:6
A fortune made by a lying tongue is a fleeting vapor and a deadly snare.
Proverbs 21:23
Those who guard their mouths and their tongues keep themselves from calamity.
Proverbs 25:15
Through patience a ruler can be persuaded, and a gentle tongue can break a bone.
Proverbs 26:28
A lying tongue hates those it hurts, and a flattering mouth works ruin.
(All from the book of Proverbs in Bible, New International Version.)
I thought these would be good to share, to encourage those who want to be an encouraging example. -
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Permalink Reply by MANNY LUNA on
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Amen Tobias Sedillos
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Psalm 111 (NIV)
1 Praise the LORD.
I will extol the LORD with all my heart
in the council of the upright and in the assembly.
2 Great are the works of the LORD;
they are pondered by all who delight in them.
3 Glorious and majestic are his deeds,
and his righteousness endures forever.
4 He has caused his wonders to be remembered;
the LORD is gracious and compassionate.
5 He provides food for those who fear him;
he remembers his covenant forever.
6 He has shown his people the power of his works,
giving them the lands of other nations.
7 The works of his hands are faithful and just;
all his precepts are trustworthy.
8 They are established for ever and ever,
enacted in faithfulness and uprightness.
9 He provided redemption for his people;
he ordained his covenant forever—
holy and awesome is his name.
10 The fear of the LORD is the beginning of wisdom;
all who follow his precepts have good understanding.
To him belongs eternal praise.
MANNY LUNA said:Amen Tobias Sedillos -
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Dan,
I, for one, would not ask you to leave. I feel that I am here for the same reason you are: to learn a lot and to contribute a little when I can. You are entitled to read, dismiss, or overlook the things that you feel do not apply. If you truly appreciate other people's viewpoints, then I ask that you appreciate mine, too. My Christian faith is part of who I am. I do not turn it off at work, and on at church. You say that there is a right time and place for this expression, and I feel that it is always the right time to be genuine, sincere, and to reach out to others in kindness when given the opportunity to do so. If you will... it is what I am commanded to do. The topic of conversation was "bad language". In order to determine what is right or wrong, good or bad, true or untrue… There needs to be a trusted source that can be looked to for instruction. Our country was founded on the principles within this very book of instruction. I do not buy in to the oftentimes professed point of view that truth is determined by what you think or how you feel about something… Truth is absolute and timeless. Here's the way I see it: the results of this source of Truth being removed from the roots of our education system in 1962 is coming to fruition in the workplace. Therefore, what I said is applicable to this conversation.
Blessings,
Tobias
Dan Creamer said:Well I will probably be invited to leave this site for this but I have to say that I participate on this site in order to associate with retail automotive professionals in order that I might learn a lot and contribute a little. I do not want to have to listen to anyone prostlyise, preach or quote scripture. Everyone is entitled to their own religious beliefs and I appreciate that. However I also feel like there is a time and place for sharing your religious views and this is not one of those places. There is a Christian group on this site where that would be appropiate but I am not sure that it is on a purely secular site such as this one.
If this makes a lot of people mad then I will remove myself from the site and wish you all God speed. -
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The language and behavior issues extend far beyond cursing and unprofessional behavior.
I, for one, cringe when the Lord's name is used in vain in casual conversation, sometimes just retelling a story. I have told my co-workers that they might as well slap me across the face, because it has that same effect on me!
Secondly, offensive behavior can be found in body language and crude gestures. I have witnessed this type of behavior first hand and it is not confined to the male gender. An example of this would be found in the gawks and stares you may see in the showroom when an attractive client/customer/ vendor visits the dealership.
A strict zero tolerance policy must be in place and enforced in the dealership at every level. Signed records of acknowledgement should be maintained in the employees personnel files and if an employee is found in non-compliance proper actions must be made to address the concern. These measures may be written notice up to termination of employment. As soon as one person gets away with that behavior, the policy collapses and is 100% non-effective.
Again, must start at the top with strong leadership and this "strong leadership" must model by example. -
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Permalink Reply by Richard Emmons on
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Well personally I think it comes from frustration. In some peoples cases lack of vocabulary. The remainder of the foul language comes from bad habits people start with. I personally try not to use it in the showroom and by doing so slows up people that do excessively. (not that I never have) The other language is the car talk. I am sure we could all rattle off 50 or so. In the closed door offices is ok to a point but on the floor with customers listening we sound foolish, Funny I just watched a car ad on TV at the end they said the dealerships name and stated "where everyone rides" The public has no idea that they are trying to say everyone gets approved.
I despise that ad. I will call that dealer Monday and see if they want to do a mailer with more hooks than a tackle box.... Or some training. lol Night all. Good post Joe! Made me think. -
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