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The sales people don't have the proper systems in place to do long term follow-up in a non-intrusive, and caring way. I would say 95% don't do it (at all), and 4.99% only do it with the people that bought from them. If you take care of everybody you touch - whether they buy from you, or not - and are a kind and polite person; you can plan on a career centered around repeat and referral business in a few short years. Trust me, I did it the wrong way for 7 years - and turned things in a new direction 3 years ago: This is the best advice I can share with you.
It starts at the top. If a dealer has managers that just have meetings and no or little training the dealership is doomed or never reaches it's potential. Poor leadership, not following systems or no systems is common in dealerships that do poor. Accountability is a major problem as well. Dealers must let go what ever person or persons that can't do the job that effects others as well as the overall profit of the dealership. Training coupled with a will to learn will fix most problems. Thanks guys.
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