Chris Vitale
  • Male
  • Cleveland, OH
  • United States
  • Phone Ninjas
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Chris Vitale's Page

Latest Activity

Chris Vitale's 3 blog posts were featured
Jun 29
Chris Vitale posted a blog post

What tools are going to get us through this next period of uncertainty

The most important thing a sales associate can do for a customer right now is listening to their needs. Customers have been shuffled through the proverbial cattle shoot recently; with the current market availability and the automotive industry needs to remember that this is just a period were moving through, not an industry standard. There have been insane markups and a “take it or leave it” mentality that will cripple the dealerships that have adopted this mindset as permanent. …See More
Jun 29
Chris Vitale posted a blog post

Excellence and consistency – How crucial it is to have both when navigating today’s market anomaly

If the current economy is worrying anyone else, welcome to the madhouse. This isn’t the first-time interest rates have traveled north and buying power and disposable income are low, however when things like this happen businesses struggle to stay afloat. The only thing that’s different this time around is we are also navigating the tail end of a global pandemic that has turned many industries on end and shuttered businesses in its wake.…See More
Jun 27
Chris Vitale posted a blog post

DEALERS: STAY ON TOP DURING AN ECONOMIC DOWNTURN

What Experts are saying:We all know that the mix of low inventory and higher prices on vehicles has affected sales. The world, after all, doesn’t revolve around gross alone. What wasn’t expected was an 11% drop in new car sales from April to May. This has some experts concerned about an upcoming economic downturn. “The market appears increasingly concerned about the economy, inflation, rising interest rates, and a recession,” Joseph Spak, an analyst at RBC Capital Markets, said in a research…See More
Jun 24
Chris Vitale's blog post was featured

First impressions still matter!

We’ve been dealing with strange times in the automotive industry recently with chip shortages and an insane gross market. This is not only creating tension for both the customer and the sales associate, but it’s straining an already tumultuous relationship that exists between customers and salespeople.  Therefore, first impressions are extremely important. I know as a…See More
May 23
Chris Vitale posted blog posts
May 20
Chris Vitale's 3 blog posts were featured
May 17
Chris Vitale posted blog posts
May 17
Chris Vitale's blog post was featured

Customer Lounge: Friend or Foe?

You’ve had one customer on a test drive, your next appt just showed up an hour early, and somehow you were the only “available salesman” when a family just walked into the dealership… what do you do?That answer is easy, you start juggling! Get them comfortable in the customer lounge, tell them to enjoy a warm or cold beverage, or snack, and here is the remote for our…See More
May 12
Chris Vitale posted a blog post

Customer Lounge: Friend or Foe?

You’ve had one customer on a test drive, your next appt just showed up an hour early, and somehow you were the only “available salesman” when a family just walked into the dealership… what do you do?That answer is easy, you start juggling! Get them comfortable in the customer lounge, tell them to enjoy a warm or cold beverage, or snack, and here is the remote for our…See More
May 9
Chris Vitale's blog post was featured

Now that we're at sticker, why don't we stay here?

I remember it like it was yesterday, the first time a car was discounted to make a deal. It was 1932, in Midtown Manhattan, New York City. Big Red Ewing accepted $1,450 “out the door” for a brand new 1933 Studebaker Dictator that stickered for $1,466 Plus TTL. Now, whether or not that’s true, I cannot say. But I’m sure it went down just like that.  Let me start by…See More
May 1
Chris Vitale posted a blog post

Now that we're at sticker, why don't we stay here?

I remember it like it was yesterday, the first time a car was discounted to make a deal. It was 1932, in Midtown Manhattan, New York City. Big Red Ewing accepted $1,450 “out the door” for a brand new 1933 Studebaker Dictator that stickered for $1,466 Plus TTL. Now, whether or not that’s true, I cannot say. But I’m sure it went down just like that.  Let me start by…See More
Apr 29
Chris Vitale's blog post was featured

7 Good Reasons Your Salespeople Need Coaching

There are actually over 50 reasons why your Salespeople need coaching. They may not know it; but you do. Their managers know it. Their customers feel it. Even if your customers don’t know what Coaching is, they know how they feel during and after an encounter with an un-coached Salesperson. It’s not pleasant nor very efficient. Here are seven reasons why Salespeople need Coaching, why Active Coaching is the best, and some suggested solutions.…See More
Mar 7
Chris Vitale posted a blog post

7 Good Reasons Your Salespeople Need Coaching

There are actually over 50 reasons why your Salespeople need coaching. They may not know it; but you do. Their managers know it. Their customers feel it. Even if your customers don’t know what Coaching is, they know how they feel during and after an encounter with an un-coached Salesperson. It’s not pleasant nor very efficient. Here are seven reasons why Salespeople need Coaching, why Active Coaching is the best, and some suggested solutions.…See More
Mar 2
Chris Vitale posted a blog post

Top Reasons to Listen to your Service Calls

Customer service is extremely important. We get that. But one thing we might not notice, or suspect is that not everyone is good on the phones. In fact, some of your best Service Advisors could be the absolute worst on the phones! Just because you’re great in front of a customer doesn’t mean you have the skills necessary to replicate that via telephone. And the scary part…See More
Sep 9, 2021
Chris Vitale posted a blog post

ENHANCE YOUR DEALERSHIP’S CONVERSION RATES

ENHANCE YOUR DEALERSHIP’S CONVERSION RATES WITH CAR SALES PHONE SCRIPTSIn the age of social media and Zoom, is the old-fashioned phone call outdated? If you’re in the auto sales business, absolutely not.The humble telephone is still your most reliable source of auto buyer leads, whether you’re taking inbound calls from curious shoppers or reaching out to your call list. A well-trained and engaged sales rep can drive an 80% appointment rate, with 50% of appointments closing.You can’t leave all…See More
Aug 23, 2021

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Phone Ninjas
What is your current position within your organization?
Vice President
What is your company website?
http://phoneninjas.com
What is your Facebook page/URL?
http://https://www.facebook.com/chris.vitale.562
What is your LinkedIn page/URL?
http://https://www.linkedin.com/in/chris-vitale/
How did you specifically hear about DealerELITE? If referred, who?
Saw Arnold's post about buying it so I support my friends.
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Extensive retail automotive experience from sales to GM/EM and most front end positions in between. Knowledgeable on the vendor side with CRM, desking, call tracking and monitoring and phone skills coaching.

Chris Vitale's Blog

What tools are going to get us through this next period of uncertainty

Posted on June 29, 2022 at 9:01am 0 Comments

The most important thing a sales associate can do for a customer right now is listening to their needs. Customers have been shuffled through the proverbial cattle shoot recently; with the current market availability and the automotive industry needs to remember that this is just a period were moving through, not an industry standard. There have been insane markups and a “take it or leave it” mentality that will cripple the dealerships that have adopted this mindset as permanent. …

Continue

Excellence and consistency – How crucial it is to have both when navigating today’s market anomaly

Posted on June 27, 2022 at 4:13pm 0 Comments

If the current economy is worrying anyone else, welcome to the madhouse. This isn’t the first-time interest rates have traveled north and buying power and disposable income are low, however when things like this happen businesses struggle to stay afloat. The only thing that’s different this time around is we are also navigating the tail end of a global pandemic that has turned many industries on end and shuttered businesses in its wake.…

Continue

DEALERS: STAY ON TOP DURING AN ECONOMIC DOWNTURN

Posted on June 24, 2022 at 4:36pm 0 Comments

What Experts are saying:

We all know that the mix of low inventory and higher prices on vehicles has affected sales. The world, after all, doesn’t revolve around gross alone. What wasn’t expected was an 11% drop in new car sales from April to May. This has some experts concerned about an upcoming economic downturn. “The market appears increasingly concerned about the economy, inflation, rising interest rates, and a recession,” Joseph Spak, an analyst at RBC Capital Markets, said in a…

Continue

First impressions still matter!

Posted on May 20, 2022 at 10:14am 0 Comments

We’ve been dealing with strange times in the automotive industry recently with chip shortages and an insane gross market. This is not only creating tension for both the customer and the sales associate, but it’s straining an already tumultuous relationship that exists between customers and salespeople. 

 

Therefore, first impressions are…

Continue

Comment Wall (2 comments)

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At 5:34am on May 8, 2021, Pat Kirley said…
Hi
Hope you are keeping well
At 2:41pm on January 16, 2021, Maris A said…

Good Day,
How is everything with you, I picked interest on you after going through your short profile and deemed it necessary to write you immediately. I have something very vital to disclose to you, but I found it difficult to express myself here, since it's a public site.Could you please get back to me on:( officialaishacbdd@gmail.com ) for the full details.
Have a nice day
Thanks God bless

 
 
 

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