Posted on July 10, 2012 at 5:50pm 2 Comments 0 Likes
When an inquiry comes in on a previously owned vehicle, and you do not have one available, what does your internet department do?
Posted on October 14, 2010 at 9:50am 3 Comments 0 Likes
A young man who decided not to take my training class and picked up a job at a dealership sent this note to me:
Posted on September 15, 2010 at 1:01pm 8 Comments 0 Likes
How do you sell a vehicle with over 100K miles on the odometer?
Posted on September 12, 2010 at 2:34pm 1 Comment 0 Likes
How do you explain to your customer when the oil in their new vehicle needs to be changed?
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