Office Management is compiling all of the numbers to generate Service Management commissions over the next couple of days.  There are factors that you control as an ongoing basis...there are others that you do not address until after the fact.  Did your Warranty Administrator submit for the maximum allowable dollars (100%) vs. their peer indexes this month?  How much is being applied to your policy adjustment account because of claim non-payment or claim debit? 

In Fixed Operations,…

First of all, Happy Labor Day weekend to everyone!

Now…..why are so many of you “laboring” so hard out there?

Why is it that so many managers today have to do more with less, and get better results from limited resources, more than ever…

Within the past year, Maryland has been hit by an earthquake and a hurricane (in the same week!), as well as a huge snowstorm, all fairly uncommon occurrences in our state.  While DealerOn, both the office and our employees, were lucky enough to dodge any real damage, it definitely made us all think about how prepared we are for these kinds of emergencies.

DealerOn had enough warning before Hurricane Irene (and dodged…

When we all first started our careers in the automotive business, we began to learn the basics of our jobs.

We all learned different skills such as, greetings, fact finding, product knowledge, the steps to a sale, word tracks, phone skills, prospecting and networking skills, closing skills, follow up skills and so on.

We all got better…