All Blog Posts Tagged 'Loyalty' (41)
The Impending Tsunami of Customer Defections from New Car Dealers and the Role of the Internet.
Many new car dealers know that something is not right with their service departments or for that matter with their dealership business model as a whole. Customer loss rates are at all time high, "Right To Repair" legislation is seemingly hanging over like a "sword of Damocles" and profits margins are shrinking across the board. I bet in almost every franchised new car dealership, management meetings are being held to discuss how to tackle these challenges and I can imagine the nature of some…
ContinueAdded by Joe Tareen on June 21, 2011 at 8:00pm — No Comments
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