All Blog Posts Tagged 'advisor' (70)

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The 100% Rule

100% of doing exactly the same thing next year as what you did this year will yield you 100% of the same results.



100% of Personnel in your Dealership who do not receive any Training will perform exactly the same next year as they did this year.



100% of the Processes you used this year to get the results you now have will give you exactly 100% of the same results next year.



100% of the of the Profit you made this year comes from 100% of the Personnel you… Continue

Added by Leonard Buchholz on November 4, 2010 at 3:38pm — No Comments

When to make the Hard Decisions in a Dealership

Every week I am in a Dealer and have found certain things to be true for those that are successful and those that are not.



In Dealers that are successful, they make the hard decisions.



The gather information, investigate, counsel with whom they need to and decide. Once that decision is made, it is broadcast to everyone it needs to be and implemented immediately.



In Dealers that are struggling, this process is broken.



Most often, they make no… Continue

Added by Leonard Buchholz on October 21, 2010 at 2:00pm — No Comments

Get "What You Expect" when you Crunch Your Service Numbers

“What You Expect”



(This is a follow on blog post from a previous post titled “Crunching Your Service Numbers.”)



This is part of the daily “Must Do” list for every Service Manager. You cannot go through the day without checking progress. To do so would be a sure recipe for disaster. Just ask the Captain on any ship or the Pilot of any airplane. They will not start the engines without a plan much less leave the harbor or take off from the airport.



As a Service… Continue

Added by Leonard Buchholz on September 20, 2010 at 1:44pm — No Comments

For Trainers

The greatest single feeling of accomplishment you can experience as a Trainer is one where someone you are Training suddenly…Gets It.



And right in front of you… before your very eyes, there is a Change.



See, in Training, change is mostly slow, frequently subtle, hard to see and sometimes hard to measure. It requires energy, time, committment, belief, knowledge, skill, communication, background, application and mostly… Will Power.



So, when someone “Gets It” and… Continue

Added by Leonard Buchholz on August 27, 2010 at 12:30pm — 3 Comments

What Are The Consequences Of Not Taking Action?

Yesterday I had the privilege of addressing a room of Service Managers and Factory Personnel. And I have to believe that everyone in that room was there to find or gather some new information that would help them take action on something that might be causing them some problems at their Dealerships.



Why would you attend if you had no hope of getting something, right? I hope that everyone one of them got something that they can use right away at their Dealership this week, something…

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Added by Leonard Buchholz on August 13, 2010 at 7:00am — 1 Comment

Customers and Communications...Are You Losing Sales?

The number one area that your Customers would like you to improve in is… Communicating with your Customers.



Most of you reading this would say “We do communicate with our Customers all the time! We call them; we send them emails…why we even have a monthly newsletter that we send out. What more could they possibly want?”



Maybe…just maybe…they might want you to communicate with them the way they like to be communicated with…whaddya think?



Have you asked your Customers… Continue

Added by Leonard Buchholz on August 10, 2010 at 3:28pm — No Comments

What Are You Thinking When You Start Your Day?

I was traveling recently when I noticed a young man standing in the same line as me for the San Diego flight. Like many of you traveling and spending a lot of time in airports, I become a "people watcher" to pass the time.



As I have "aged" (a kind word for getting old) I find myself watching younger people, especially the kids. I think that children, who are mostly excited to be traveling and filled with boundless and seemingly endless amounts of energy, are the most fun to watch.… Continue

Added by Leonard Buchholz on August 9, 2010 at 11:25am — 4 Comments

Saving Newbee Advisor

In the movie “Saving Private Ryan”, an Army unit is sent to resuce the last surviving brother for a mother in waiting. The team is successful and Private Ryan returns home to live a life of fulfillment.



Nice story. Great plot. Excellent movie.



What has that got to do with Fixed Operations and Service Advisors?



Well, it is more about what you are not doing than what you are doing. And “Saving NewBee Advisor” could just as well be titled “Saving Every Advisor.” But I… Continue

Added by Leonard Buchholz on July 23, 2010 at 1:24pm — No Comments

Increasing Sales and Gross Profit is all in the Plan.

“Your plan for achieving 100% Service Absorption should focus on what you are going to do differently to increase sales and gross profits. It’s not just about advertising and marketing, it’s about processes” says Don Reed, CEO of DealerPro Training Solutions.

Increasing Sales is the one of the core functions of the Management Team (read Service Manager). And quite frankly, is one area that most Service Managers have…

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Added by Leonard Buchholz on July 21, 2010 at 7:07pm — No Comments

Service Absorption Rule #2

“Maintain your hours per C/P Repair Order (RO) at a minimum of 2.5” says Don Reed, CEO of DealerPro Training Solutions.

If you are currently at the national average of 1.5, then this might seem a bit of a stretch. It’s always a stretch when it’s as big as an elephant. And we know how to eat an elephant, right…..one bite at a time.

So, let’s break it down into bite sized pieces.

In the pursuit of HPRO the first thing we must have is well trained personnel. This means…

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Added by Leonard Buchholz on July 20, 2010 at 9:46am — No Comments

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