All Blog Posts Tagged 'buchholz' (45)

"Missed it by that much"

There is an old saying carpenters use. "Measure twice, cut once."…

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Added by Leonard Buchholz on January 17, 2012 at 9:09am — No Comments

What would a Professional Service Advisor do?

Professional Service Advisors are prepared for the day ahead of them and don't get caught in the "why bother because everyday is the same and nothing changes" rut.

Now, why is this so important? I mean, c’mon, isn't every day just the same?

Open the door, reset the alarm, start the coffee, turn on the computers, check for night drops, check your email, flip through the stack of carry-overs, etc, etc,…

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Added by Leonard Buchholz on September 5, 2011 at 10:30am — 4 Comments

Exceeding the Expectation

What would a Service Professional do?

A Professional understands their Customers Expectations.

Now this has got to be the easiest “no brainer” post you

have read in years! You would think that every person who works in the Dealership has heard of Customer Service (here’s a little hint: WE ALL DO) and would take the time to understand their Customer expectations. And then try to EXCEED them!

You would think.

And every day in the field at a Dealership there… Continue

Added by Leonard Buchholz on August 26, 2011 at 8:24am — 7 Comments

Was Your Last Month Defined By Two Words?

Was your last month defined by these two words…”If only”?

“If only…”

The Dealer Principal

“If only” I had asked my Managers “What is your plan for

increasing Profit this month?” and held them accountable for their replies.

“If only” I had taken a walk every day and made it my

mission to talk to Sales and Service Customers, introduce myself and say “Is

there anything I can do to help you today while you are here at our

Dealership?”

“If… Continue

Added by Leonard Buchholz on August 3, 2011 at 7:00pm — 3 Comments

Rules for Managers

Over the years I have made plenty of mistakes. Rather than keep track of the mistakes, I just made a list of the things I learned.

If you are an aspiring Manager, print this and keep it handy. You might find a helpful thought in there to use and make a difference.

Here is the list as it stands now. I have made changes as I learned something new. Hope you can use it to do something different or make a change.

Rules for Managers

1. You get all of the… Continue

Added by Leonard Buchholz on July 21, 2011 at 10:30am — 20 Comments

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