2013 GMC 2500 Denali. $45,000. Below Blue Book!!!! Why you ask? This truck may be more loaded than an Irishman in a whiskey-drinking contest, but it is no Sunday driver. It is a ¾ ton, 4-wheel drive, luxury work horse and it was cast from smelted bullet casings and stealth fighters by God’s own iron fist to be rode hard and put away wet. It may have a couple of scratches on…
ContinueAdded by Danny Benites on February 10, 2014 at 8:00am — 2 Comments
I write a lot about customer experience, service and retention. With our hyper-competitive industry demanding greater transparency, it will continue to become more important. In a recent article, “…
ContinueAdded by Richard Holland on January 9, 2014 at 10:27am — 4 Comments
2013 is off to a busy start. The automotive industry is coming off of the best year in five years and there is certainly a feeling of promise that 2013 may be an even better year for retail automotive than 2012. Innovation, technology and connectivity continue to advance at lightning speed. Consumers are online, on smart phones, on social networks, on review sites, on tablets and devices, sharing information with one another and trusting advertising less and less. Businesses, including…
ContinueAdded by Kristen Judd on February 21, 2013 at 8:42am — No Comments
Right now, automotive dealerships across the globe are seeking ways to sell more vehicles in a market that appears to be on the upswing. 2012 will see a majority of dealerships dedicating more resources to their …
ContinueAdded by Justin Braun on January 19, 2012 at 8:00am — No Comments
Are leads from live chat really leads?
If you are the general manager of a dealership that has never used automotive live chat service or software, you’re probably…
ContinueAdded by Justin Braun on January 5, 2012 at 11:53am — No Comments
You cannot manage what you can’t measure. As more and more consumers flock to your dealership website, you must focus your attention to optimizing the ease of which your prospects obtain information about you. …
ContinueAdded by Justin Braun on December 29, 2011 at 9:00am — 2 Comments
ActivEngage was honored to have its CEO and Co-Founder Todd Smith featured as a keynote presenter as the Ignite! Dealer Summit. Todd’s workshop highlighted more than 17 easy to use and powerful online tools and …
ContinueAdded by Justin Braun on December 14, 2011 at 9:00am — No Comments
Health of a company culture is important internally, but also in how others, particularly consumers, view your brand. Healthy companies have values and follow these values in their everyday practices. Involvement in charity organizations can be a great way to facilitate healthy company values and promote teamwork, and also allows for a successful company to give back.
The holidays are an ideal time for giving, a time when decorating the office and…
ContinueAdded by Amanda Meuwissen on December 13, 2011 at 12:01pm — No Comments
EHS Today, a magazine dedicated to the management of risk in the workplace and environment, announced 12 companies have been named to the 2010 list of America's Safest Companies. Does it surprise you that no auto dealer made this list? My guess is that…
ContinueAdded by Patric Timmermans on June 27, 2011 at 5:12pm — 2 Comments
“Our industry needs more nurturers and fewer managers.”
What does that statement mean to you?
The trend in our industry is to hire people based on tenure and experience rather than talent and skills. How many sales people and…
ContinueAdded by David Simpson on February 11, 2011 at 5:31am — No Comments
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