This post was originally written by Paul Stowe for the NCM Institute Up to Speed blog. Click here to view the original article.

Mr./Ms. Dealer:

There continues to be a great deal of misconception in sales managers’ thinking about why they’re not able to increase used vehicle volume. Industry metrics confirm that those…

Professor Carol Dweck of Stanford University believes humans have essentially two mindsets, growth or fixed, and through her research with employees of Fortune 500 companies, she found that managers with a growth mindset are more innovative.

Why is this important? According to the…

This article was written by NCM Institute instructor, Steve Hall and originally published on the Up to Speed blog.

Do you have 60 seconds to gain a service customer? Let me restate that: Do you have a structured 60 seconds to gain this customer? Why the emphasis on…

Unquestionably, the Internet has changed used vehicle shopping habits and as a result, many dealers have altered their manner of presenting and pricing pre-owned cars and trucks. Today’s successful used vehicle merchant recognizes the changed market realities and adapts accordingly. In order to ensure that our vehicle makes it to the prospect’s “short list,” we must have an aggressive, competitive pricing policy – but we must also have a sales process that effectively…

This article was written by Mark Shackelford and was originally published on the Up to Speed blog.

Do you find yourself constantly concerned about retaining your employees and trying to hire the right people to take care of your customers?

There has been an awful lot of discussion about this topic and how to become better at your hiring…

This post was written by NCM 20 Group Moderator, Wayne George and was originally published on the Up to Speed blog.

Every recall comes with a certain amount of pain and customer discontent. Some of the current recalls that have been announced are extremely volatile. So what, if anything, can you do to keep your entire store’s mindset positive and in a…

I read a whitepaper recently by The Training Associates comparing the cost of staff trainers to contract trainers. Because in the NCM Institute Manager Training Survey several respondents cited their use of staff trainers as to why they do not use outside training providers, I was eager…

Written by Steve Hall. Originally published on the NCM Institute Up to Speed blog.

People are interesting and they never cease to amaze me.  At the NCM Institute, one of the classes I teach is …

Written by Paul Stowe. Originally published on the Up to Speed blog.

The rapid growth of both new and used vehicle sales over the past three years is stunning. Because of this, you need more salespeople. Recruiting, training, and retaining new sales talent into our business is difficult and challenging. But you simply have two choices: Accept this fact and take action……

Written by Robin Cunningham of the NCM Institute Center for Automotive Retail Excellence. Originally published on the Up to Speed blog. 

In order to write this blog article I am compelled to admit that…

From the Up to Speed blog:

In any industry, top-performing management measures, tracks and makes decisions based on key performance indicators and metrics. In the auto industry we tend to focus on market share, unit volume, gross per unit, net profit as a…

http://www.internetsales20group.com 856-546-2440
Jim Flint, President Of Local Search Group Reviews the Internet Sales 20 Group in Los Angeles, Ca

Mid Week Motivation With Joe Cala - "Introductory Episode" Automotive Sales - Car Sales…

Mid Week Motivation With Joe Cala - "Introductory Episode" Automotive Sales - Car Sales…

http://www.internetsales20group.com 856-546-2440 

DealerElite & AutoSuccess Magazine Announce 5 Scholarships For The Internet Sales 20 Group In Los Angeles, Nov 12-14  

http://www.internetsales20group.com

The Internet Sales 20 Group will be in Los Angeles, November 12, 13 and 14.

You DO NOT want to miss this…

Dealer Synergy's Award Winning Automotive Internet & Phone Sales Process - "The 4 P's" - Internet Sales 20 Group from Dealer Synergy on Vimeo.

http://www.internetsales20group.com…

LIVE Internet Sales 20 Group - Expert Panel - JD Rucker, Ralph Paglia, LA Williams & Frank Laporte - Automotive Sales from Dealer Synergy on Vimeo.

http://www.internetsales20group.com

LIVE…

General Manager At A Mercedes-Benz  NCM 20 Group Reviews Sean V. Bradley As "BEST He Has EVER Heard"!! from Dealer Synergy on Vimeo.

http://www.internetsales20group.com

General Manager At A…