Recently I requested a room for a monthly follow up visit and was told no rooms were available for the entire stay. Then I went to a competitor and they were similar quality and more centrally located for my monthly three day visits. The new place I stay every month now gets about three hundred a month additional revenue. I wonder how many service and parts customers are thrown away because when they call they are told no. Instead of no why not state “I’ll do my best” or “At least we will get some idea of what is going on” and keep the customer. The truth is the more you say no in service the more customers you will lose! I understand scheduling has its challenges however if you are booked more than two days out look at staffing as your issue and keep adding until you can care for your customers and used cars within 48 hours.