Leonard Buchholz
  • Male
  • Vista, CA
  • United States
  • DealerPro Training Solutions
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Leonard Buchholz's Discussions

How many Dealerships would still be in business with 100% Service Absorption?

Started Mar 7, 2011 0 Replies

There is one obvious answer....Service Absorption is the key to sustained Profitability.What things are you doing differently in your Fixed Operations to get to 100% Service Absorption?Do you believe…Continue

Automotive Dealer Associations

Started Mar 3, 2011 0 Replies

Looking for Dealer Associations Presidents and Managers who need a Speaker at their next Dealer Meeting.

 

Leonard Buchholz's Page

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
DealerPro Training Solutions
What is your current position within your organization?
Marketing Manager
What is your company website?
http://www.dealerprotraining.com
What is your Facebook page/URL?
http://www.facebook.com/#!/pages/DealerPro-Training-Solutions/10913...
What is your LinkedIn page/URL?
http://www.linkedin.com/in/leonardbuchholz
How did you specifically hear about DealerELITE? If referred, who?
LinkedIn
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
We are a Fixed Operations Training Solutions Company with a 10 year history of Training Dealerships and Dealer Groups. Our focus is in helping Fixed Operations attain 100% Service Absorption, grow Profit Margins and maintain CSI and we are a proud NADA University Partner.

Leonard Buchholz's Videos

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Leonard Buchholz's Blog

7 Strategies for Your Fixed Operations "Space Race"

Posted on December 9, 2014 at 4:23pm 0 Comments

I was thinking this morning about how rockets and Fixed Operations Customer Management are related. With all the news about the different companies striving to become the next NASA, it reminded me that we are all in a "Space Race" even though I know that the two subjects seem completely unrelated and are not even in the same Encyclopedia volume.

And I submit for your consideration that driving a rocket into space and good Customer Service…

Continue

7 Strategies for Your Fixed Operations "Space Race"

Posted on December 9, 2014 at 4:23pm 0 Comments

I was thinking this morning about how rockets and Fixed Operations Customer Management are related. With all the news about the different companies striving to become the next NASA, it reminded me that we are all in a "Space Race" even though I know that the two subjects seem completely unrelated and are not even in the same Encyclopedia volume.

And I submit for your consideration that driving a rocket into space and good Customer Service…

Continue

3 Key Components of Outstanding Service Departments

Posted on October 9, 2014 at 4:28pm 0 Comments

When examining the best service departments across the country, you often find that they all share common best practices that create additional service sales and gross profits for their dealerships.

These best practices combined with …

Continue

How to "Blow Up" your Customer in the service drive 5 different ways

Posted on August 26, 2014 at 5:30pm 0 Comments

One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.

Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.…

Continue

Comment Wall (3 comments)

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At 11:00am on February 9, 2011, Joe Tareen said…
I sure did. Your advice resonated well with me. Thanks
At 5:50pm on November 13, 2010, Elise Kephart said…
Thanks for the add!
At 6:49pm on August 2, 2010, Charlie Vassallo said…
Hope you received my response. Thanks for the invite. There is a ton of information out there. Thanks again

PollDaddy

 
 
 

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