All Discussions Tagged 'retention' (11)

Discussions Replies Latest Activity

Customer Retention - Current Methods and Pain Points

Customer retention is so valuable in the auto industry. It costs less to build a relationship with an existing customer than continually ma…

Started by Staff Writer

0 Oct 30, 2017

Click link for survey on CRMs

Here is the link to take the survey: http://survey.constantcontact.com/poll/a07eabeqt7qi3xmw2z0/start.html

Started by Wilcox Auto Sales

0 Dec 21, 2014

What CRM are you using?

I recently signed up with OCMCRM.com and love them. I was tired of our CRMs turning into desk tools. CRMs were originally designed to follo…

Started by Wilcox Auto Sales

0 Dec 20, 2014

The Simple Pay Plan That Creates Accountability

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I recei…

Started by Jeff Cowan

0 Jun 9, 2014

Are You Facing The Facts For Dealer Retention?

Automobile dealerships lose 87% of their customer within five years with the highest defection rate occurring during the 3rd and 4th year o…

Started by Jessica Russell

3 Aug 1, 2013
Reply by Tom Loyalty Coach Wiegand

Customer Loyalty --- Will you still love me tomorrow? Part 1

Today Customers come into your dealership relate with a business person or two, purchase a vehicle, or purchase a service, and leave “sati…

Started by Tom Loyalty Coach Wiegand

0 Aug 1, 2013

How do you engage customers with social media?

I posted some quick tips for dealers on our blog at CarChat24, but I am curious to hear how dealers are using social media to create a TWO-…

Started by Big Tom LaPointe

0 Oct 23, 2012

How Many Dealerships use an Evidence Manual or Similar for New Vehicle Delivery?

Do you, as a salesperson (or manager), use what is commonly referred to as an "Evidence Manual" to provide information to your customers du…

Started by Jessica Russell

0 Apr 6, 2012

What is the actual cost to a dealership when a salesperon leaves?

 What are the real costs of a salesperson’s turnover at a dealership? They’re a lot higher than you might think. First let’s look at the sa…

Started by Fred G. Slabine

1 Dec 28, 2010
Reply by Fred G. Slabine

The Most Crucial Profit Center- It's Not Your Sales Department!

Hello DE Members! I would like to share a link with you regarding the importance of customer retention in the fixed ops department. I would…

Started by Jessica Russell

0 Sep 28, 2010

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Making the Most of 2018’s Automotive Predictions

Posted by Derek White on January 18, 2018 at 5:37pm 0 Comments

2018 is underway and with the New Year comes a lot of…

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BLACK BOOK DATA SHOWS ALL VEHICLE SEGMENTS DEPRECIATING SLIGHTLY HEADING INTO 2018

Posted by John Sternal on January 18, 2018 at 1:52pm 0 Comments

According to Black Book® data, the average price of a used vehicle for model years 2012-2016 depreciated in value by -2.9%. Cars overall dropped -3.0% and trucks decreased -2.8% in value during…
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MAJORITY OF AUTO LEASES MAINTAIN 2017 PRICES ENTERING JANUARY

Posted by John Sternal on January 18, 2018 at 1:50pm 0 Comments

Wantalease.com, the nation’s first online car lease marketplace for new lease deals, reports the latest update on new lease offerings, with prices on most of today’s popular leases holding steady from last month. Thirty-three different vehicles…
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