All Discussions Tagged 'retention' (10)

Discussions Replies Latest Activity

Click link for survey on CRMs

Here is the link to take the survey: http://survey.constantcontact.com/poll/a07eabeqt7qi3xmw2z0/start.html

Started by Wilcox Auto Sales

0 Dec 21, 2014

What CRM are you using?

I recently signed up with OCMCRM.com and love them. I was tired of our CRMs turning into desk tools. CRMs were originally designed to follo…

Started by Wilcox Auto Sales

0 Dec 20, 2014

The Simple Pay Plan That Creates Accountability

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I recei…

Started by Jeff Cowan

0 Jun 9, 2014

Are You Facing The Facts For Dealer Retention?

Automobile dealerships lose 87% of their customer within five years with the highest defection rate occurring during the 3rd and 4th year o…

Started by Jessica Russell

3 Aug 1, 2013
Reply by Tom Loyalty Coach Wiegand

Customer Loyalty --- Will you still love me tomorrow? Part 1

Today Customers come into your dealership relate with a business person or two, purchase a vehicle, or purchase a service, and leave “sati…

Started by Tom Loyalty Coach Wiegand

0 Aug 1, 2013

How do you engage customers with social media?

I posted some quick tips for dealers on our blog at CarChat24, but I am curious to hear how dealers are using social media to create a TWO-…

Started by Big Tom LaPointe

0 Oct 23, 2012

How Many Dealerships use an Evidence Manual or Similar for New Vehicle Delivery?

Do you, as a salesperson (or manager), use what is commonly referred to as an "Evidence Manual" to provide information to your customers du…

Started by Jessica Russell

0 Apr 6, 2012

What is the actual cost to a dealership when a salesperon leaves?

 What are the real costs of a salesperson’s turnover at a dealership? They’re a lot higher than you might think. First let’s look at the sa…

Started by Fred G. Slabine

1 Dec 28, 2010
Reply by Fred G. Slabine

The Most Crucial Profit Center- It's Not Your Sales Department!

Hello DE Members! I would like to share a link with you regarding the importance of customer retention in the fixed ops department. I would…

Started by Jessica Russell

0 Sep 28, 2010

What is the Return on Investment (ROI) on Customer Retention and Referral Systems?

As you have probably realized I am a big supporter of customer retention and appreciation systems, as I believe this will be the single gre…

Started by Orest D Serwylo

4 Jun 7, 2010
Reply by Ron Terry


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Posted by Jeff Cowan on October 8, 2015 at 2:49pm 0 Comments

Let’s face it. Training on any level can be an intimidating and daunting task. Questions like when to train, how often, and who should be involved come up.  What type of training and who should teach and provide it also adds to the confusion.…


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Posted by Joseph Little on October 8, 2015 at 2:31pm 0 Comments

Great Communicators Have Meaningful Conversations

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Posted by Ed Louis on October 8, 2015 at 1:05pm 0 Comments

A careful review of app data analytics teaches us many things about apps and their benefits to dealers.  The most important lesson to learn is that every dealer that has an app has some sort of consumer activity.  Our goal is to discuss…


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