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All Discussions Tagged 'retention' (10)

Discussions Replies Latest Activity

Click link for survey on CRMs

Here is the link to take the survey: http://survey.constantcontact.com/poll/a07eabeqt7qi3xmw2z0/start.html

Started by Wilcox Auto Sales

0 Dec 21, 2014

What CRM are you using?

I recently signed up with OCMCRM.com and love them. I was tired of our CRMs turning into desk tools. CRMs were originally designed to follo…

Started by Wilcox Auto Sales

0 Dec 20, 2014

The Simple Pay Plan That Creates Accountability

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I recei…

Started by Jeff Cowan

0 Jun 9, 2014

Are You Facing The Facts For Dealer Retention?

Automobile dealerships lose 87% of their customer within five years with the highest defection rate occurring during the 3rd and 4th year o…

Started by Jessica Russell

3 Aug 1, 2013
Reply by Tom Loyalty Coach Wiegand

Customer Loyalty --- Will you still love me tomorrow? Part 1

Today Customers come into your dealership relate with a business person or two, purchase a vehicle, or purchase a service, and leave “sati…

Started by Tom Loyalty Coach Wiegand

0 Aug 1, 2013

How do you engage customers with social media?

I posted some quick tips for dealers on our blog at CarChat24, but I am curious to hear how dealers are using social media to create a TWO-…

Started by Big Tom LaPointe

0 Oct 23, 2012

How Many Dealerships use an Evidence Manual or Similar for New Vehicle Delivery?

Do you, as a salesperson (or manager), use what is commonly referred to as an "Evidence Manual" to provide information to your customers du…

Started by Jessica Russell

0 Apr 6, 2012

What is the actual cost to a dealership when a salesperon leaves?

 What are the real costs of a salesperson’s turnover at a dealership? They’re a lot higher than you might think. First let’s look at the sa…

Started by Fred G. Slabine

1 Dec 28, 2010
Reply by Fred G. Slabine

The Most Crucial Profit Center- It's Not Your Sales Department!

Hello DE Members! I would like to share a link with you regarding the importance of customer retention in the fixed ops department. I would…

Started by Jessica Russell

0 Sep 28, 2010

What is the Return on Investment (ROI) on Customer Retention and Referral Systems?

As you have probably realized I am a big supporter of customer retention and appreciation systems, as I believe this will be the single gre…

Started by Orest D Serwylo

4 Jun 7, 2010
Reply by Ron Terry

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Posted by David Lewis on February 12, 2016 at 8:40am 0 Comments

An experienced car salesperson…

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Sorry, We Do Appointments Now!

Posted by Gary Marcotte on February 11, 2016 at 1:39pm 1 Comment

Yesterday, my 80 year old mother, took her SUV to the local dealer for an oil change.  Even though it is a lease, she likes to treat it like she would if she owned it and have the oil changed every 3000 miles or so. …

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The Mobile Tipping Point

Posted by David Metter on February 11, 2016 at 12:50pm 0 Comments

Seven Mistakes Employees Make That Could Cost You Millions

Posted by Erik S. Nachbahr on February 11, 2016 at 11:47am 1 Comment

Recently an auto dealership experienced an all-too-common security breach. An employee in the accounting department received an email from someone who he thought was the dealer asking him to initiate a $30,000 transfer from the dealership's bank…

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Gorillas, Balloons and Wavy Tube Men. Oh My!

Posted by Paul Moran on February 11, 2016 at 6:00am 1 Comment

Our industry does a lot with gimmicks. You’d be hard…

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