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All Discussions Tagged 'retention' (10)

Discussions Replies Latest Activity

Click link for survey on CRMs

Here is the link to take the survey: http://survey.constantcontact.com/poll/a07eabeqt7qi3xmw2z0/start.html

Started by Wilcox Auto Sales

0 Dec 21, 2014

What CRM are you using?

I recently signed up with OCMCRM.com and love them. I was tired of our CRMs turning into desk tools. CRMs were originally designed to follo…

Started by Wilcox Auto Sales

0 Dec 20, 2014

The Simple Pay Plan That Creates Accountability

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I recei…

Started by Jeff Cowan

0 Jun 9, 2014

Are You Facing The Facts For Dealer Retention?

Automobile dealerships lose 87% of their customer within five years with the highest defection rate occurring during the 3rd and 4th year o…

Started by Jessica Russell

3 Aug 1, 2013
Reply by Tom Loyalty Coach Wiegand

Customer Loyalty --- Will you still love me tomorrow? Part 1

Today Customers come into your dealership relate with a business person or two, purchase a vehicle, or purchase a service, and leave “sati…

Started by Tom Loyalty Coach Wiegand

0 Aug 1, 2013

How do you engage customers with social media?

I posted some quick tips for dealers on our blog at CarChat24, but I am curious to hear how dealers are using social media to create a TWO-…

Started by Big Tom LaPointe

0 Oct 23, 2012

How Many Dealerships use an Evidence Manual or Similar for New Vehicle Delivery?

Do you, as a salesperson (or manager), use what is commonly referred to as an "Evidence Manual" to provide information to your customers du…

Started by Jessica Russell

0 Apr 6, 2012

What is the actual cost to a dealership when a salesperon leaves?

 What are the real costs of a salesperson’s turnover at a dealership? They’re a lot higher than you might think. First let’s look at the sa…

Started by Fred G. Slabine

1 Dec 28, 2010
Reply by Fred G. Slabine

The Most Crucial Profit Center- It's Not Your Sales Department!

Hello DE Members! I would like to share a link with you regarding the importance of customer retention in the fixed ops department. I would…

Started by Jessica Russell

0 Sep 28, 2010

What is the Return on Investment (ROI) on Customer Retention and Referral Systems?

As you have probably realized I am a big supporter of customer retention and appreciation systems, as I believe this will be the single gre…

Started by Orest D Serwylo

4 Jun 7, 2010
Reply by Ron Terry

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Top 6 Things Car Dealers Do To Make Car Buying Difficult

Posted by Jim Dykstra on February 25, 2017 at 1:28pm 0 Comments

Your Turn To Drive discusses Top 6 Things Car Dealers Do To Make Car Buying Difficult. Jim Dykstra of www.vinadvisor.net, James Raia of The Weekly Driver and Jaclyn Trop discuss what to watch for when…

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What Dealers Will Miss in Beepi’s Failure

Posted by Jim Dykstra on February 25, 2017 at 1:16pm 0 Comments

As reported by TechCrunch... https://s3-us-west-2.amazonaws.com/ds-uploads-production/content/308498/fy5Y3oY36yIceTF.760x410.png " style="float: right; height: 110px; margin: 0px 0px 20px 20px; width: 200px;" />

Yet…

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How Influencer Marketing Can Help Sell Cars

Posted by Paul Potratz on February 24, 2017 at 2:51pm 1 Comment

Influencer marketing. It’s an affordable way to get your brand name out there and increase your sales. But where do you start?

In order to add influencer marketing to your strategy or campaign, you…

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Are Millennials Disrupting the Auto Industry?

Posted by Devin Koskan on February 24, 2017 at 8:36am 0 Comments

Millennials are growing in number and their car buying preferences are…

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Need Help, How can we motivate sales people to work for us?

Posted by John Caudell on February 23, 2017 at 4:00pm 1 Comment

We are a Independent dealer in Hawaii, and have been for the last 22 years. I basically don't have any franchise dealer experience or training. I've had to learn everything by the "seat of my pants", through webinars and through NIADA…

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ALR Panelist Opportunity

Posted by DealerELITE on February 23, 2017 at 2:00pm 0 Comments

ALR Panelist Opportunity:

Automotive Leadership Roundtable…

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