All Discussions Tagged 'retention' (12)

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Discussions	Replies	Latest Activity
Why Customer Retention Matters to Your Powersports Dealership During This Pandemic There are a lot of different aspects of customer management that you have to think about on a regular basis. Each of them requires its own… Started by Jen	0	May 6, 2020
Customer Retention - Current Methods and Pain Points Customer retention is so valuable in the auto industry. It costs less to build a relationship with an existing customer than continually ma… Started by Staff Writer	0	Oct 30, 2017
Click link for survey on CRMs Here is the link to take the survey: http://survey.constantcontact.com/poll/a07eabeqt7qi3xmw2z0/start.html Started by Wilcox Auto Sales	0	Dec 21, 2014
What CRM are you using? I recently signed up with OCMCRM.com and love them. I was tired of our CRMs turning into desk tools. CRMs were originally designed to follo… Started by Wilcox Auto Sales	0	Dec 20, 2014
The Simple Pay Plan That Creates Accountability Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I recei… Started by Jeff Cowan	0	Jun 9, 2014
Are You Facing The Facts For Dealer Retention? Automobile dealerships lose 87% of their customer within five years with the highest defection rate occurring during the 3rd and 4th year o… Started by Jessica Russell	3	Aug 1, 2013 Reply by Tom Wiegand
Customer Loyalty --- Will you still love me tomorrow? Part 1 Today Customers come into your dealership relate with a business person or two, purchase a vehicle, or purchase a service, and leave “sati… Started by Tom Wiegand	0	Aug 1, 2013
How do you engage customers with social media? I posted some quick tips for dealers on our blog at CarChat24, but I am curious to hear how dealers are using social media to create a TWO-… Started by Big Tom LaPointe	0	Oct 23, 2012
How Many Dealerships use an Evidence Manual or Similar for New Vehicle Delivery? Do you, as a salesperson (or manager), use what is commonly referred to as an "Evidence Manual" to provide information to your customers du… Started by Jessica Russell	0	Apr 6, 2012
What is the actual cost to a dealership when a salesperon leaves? What are the real costs of a salesperson’s turnover at a dealership? They’re a lot higher than you might think. First let’s look at the sa… Started by Fred G. Slabine	1	Dec 28, 2010 Reply by Fred G. Slabine