Adeana Brock
  • Female
  • Warner Robins, GA
  • United States
  • Jeff Smith VW
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Adeana Brock's Friends

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Adeana Brock's Page

Profile Information

Which best describes you?
Dealership
What company do you work for (or own)?
Jeff Smith VW
What is your current position within your organization?
Service Consultant
What is your company website?
http://www.jeffsmithvw.com
How did you specifically hear about DealerELITE? If referred, who?
Neil Brewer
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
I can bring new ideas and a positive attitude to the table along with a passion to make the car buying experience as smooth and enjoyable as possible.

Adeana Brock's Blog

Are y'all fixin' to go over yonder?

Posted on January 14, 2012 at 4:03pm 2 Comments

I am a southerner.  I love the southern drawl (and not just because I have one).  Everyone knows we have our own language down here.  However, I've begun to notice a sad trend in our communication skills.  We southerners are not the only guilty ones either.  Anyone who uses poor grammar, excessive slang, inappropriate tone, etc are in danger of giving a bad first impression.  Almost everyone uses email as a form of communication also.  Capitalize!  It isn't a text message!  We give the…

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Internet Manager Super Hero!

Posted on December 23, 2011 at 10:05am 2 Comments

Strong management in an Internet Sales Department is a must.  The internet sales staff often find themselves in a limbo situation in most aspects of the sales process.  How far do they take the sale?  Do they sell the car or the appointment? Hourly? Commission?  Is it worth it?  A dedicated Internet Manager/Director is able to find the niche of the internet department that works best for the individual dealership.  They will be able to tweak the process to best suit the needs of the market…

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Blog Posts

How to Tailor the Brand Experience for the Decision Maker

Posted by Anne Fleming on February 21, 2018 at 12:08pm 0 Comments

It’s critical to create ways to tailor your consumer brand experience to the female buyer. She is your number one referral source and the key decision maker of 85% of all purchases at your dealership.

We recently had the distinct privilege…

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The Customer Is Right.

Posted by Rob Gehring on February 21, 2018 at 9:43am 0 Comments

I’m not going to be bold and say the customer is always right. Frankly, they are not…

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Why Dealers Should Embrace Digital Retailing

Posted by Bill Wittenmyer on February 21, 2018 at 9:14am 0 Comments

All indicators point to 2018 as a milestone year for automotive digital retailing.

 

Manufacturers including Ford, Toyota and BMW are working to develop products that allow customers to buy a…

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#65: 7 "Be's" for Game Changer Relationships

Posted by Dave Anderson on February 20, 2018 at 2:43pm 0 Comments

Game changers aren't just in it for themselves. They bring others along with them on the journey to becoming unstoppable, and impact them in a positive way. But first they have to "be" 7 things. Find out what they are in the newest episode of The…

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