A top 10 nationally-ranked auto dealer called me recently and asked me to do an assessment. I said no problem, I’ll send the list of schedules that I need from your controller and we can get started. The dealer responded no, not that assessment, the management assessment that we did two years ago. Based on the urgent tone in his voice, I asked, “Tell me what’s going on?” The dealer explained that in 2011, the store had a record year in volume, market share and net profit. Based on that year,…
ContinueAdded by Garry House on February 5, 2013 at 3:30pm — 4 Comments
One of the questions on the NCM Institute post-class surveys is, “Which of the trainings presentations or topics were the most useful to you?” One of the most prevalent answers we see is “Time Management.” This is interesting because the subject seems to be of a lot greater importance to dealership managers than those of us involved in retail automotive thought leadership have always believed. The quandary I’m…
ContinueAdded by Garry House on January 8, 2013 at 2:38pm — No Comments
Added by Mike Phillips on October 20, 2010 at 11:30pm — No Comments
Added by Mike Phillips on September 16, 2010 at 12:54am — No Comments
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