BDC Job Description IDEAS

I'm looking to put together a relevant "job description" together for someone who has a BDC. I'd like to get some suggestions of how you would describe the responsibilities of a BDC rep. I need some input by Wednesday May 11th. Thanks!

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Permalink Reply by Joe Clementi on May 7, 2011 at 4:40pm

Mike

 

I have a complete detailed BDC business plan with outlines and job descriptions forwarded to me by a friend.  If you send me your email address I'd be happy to forward it to you.  It was a nice tool to use when we developed our BDC.

 

 

Permalink Reply by Stephanie Donaldson on September 8, 2012 at 1:51pm

Hi Joe,

Would you be willing to send me that information as well? I would certainly appreciate it, thank you! stephanie@hiesterautomotive.com

Permalink Reply by DealerELITE on May 7, 2011 at 4:47pm

Hey Joe, Mike Myers here. Please send to: mike@dealerelite.net

Thanks so much for your assistance!

Permalink Reply by John J. Dillon Jr. on May 8, 2011 at 9:07am

Mike-

Can you please send to me as well?  jdillon@bestautopros.com

Thank you,

John Dillon

Joe Clementi said:

Mike

 

I have a complete detailed BDC business plan with outlines and job descriptions forwarded to me by a friend.  If you send me your email address I'd be happy to forward it to you.  It was a nice tool to use when we developed our BDC.

 

 

Permalink Reply by NANCY SIMMONS on May 12, 2011 at 5:53pm

I love your way of thinking Chris...Made 80 calls the other day to dealers, GM's and GSM's...spoke to 8 people (10% is good you say?)  Well think of getting dumped into 72 voice mails or receptionist hand message...and only two calls back!
Christopher Ferris said:

Mike, here's an idea to toss in someone's direction. Reframe the BDC concept (what customer wants to be "developed as business" or "given the business") slightly and ask someone to consider the upside of morphing the BDC into a COC (Customer Opportunity Center), when I was a staffing manager / executive recruiter pre-car biz, we had an open floor with low partition cubes and candidates and clients alike were welcome to come back and talk to us, to see what we did, to look at our desks and see that, yes, we were "just like them", that's why my previous employer is still a top shelf Fortune 500 recruiting and staffing corporation today. Oh, BTW, the CEO did not allow voice mail. Every inbound call went to a live employee immediately between 8:00 a.m. and 6:00 p.m. daily. Every single call. Never was any caller dumped into VM hell. 

 

There was no Wizard of Oz BS curtain, there was no Star Chamber, there was no green door, there were interview rooms and two large conference rooms for meetings. Every single manager sat with his or her team. The set up was five four person teams, each led by a "director" (nice title, but really a manager), each of whom reported to the branch manager. The open office concept was fantastic. The candidates and clients alike loved the feel of the place when they entered. They said, "This is like the New York Stock Exchange, except no one is yelling and everyone appears to be enjoying what they are doing." Which most of us did. Those candidates and clients walk arounds on the open floor turned into sold business more often than not. 

 

I wonder what the CEOs of the big three think of the whole industry idea of "Back Room, Secret Squirrel BDCs", which sites are oftentimes deemed "off limits" to salespersons (heaven forbid communication occur) and which inner sanctums can never be entered by a customer without getting advance permission from Mother Teresa, God rest her blessed soul.

 

Imagine having a wide open floor spacious "Customer Opportunity Center" (no, it would not have to be sited on the sales floor) to which customers could be directed to get a gentle "welcome, this is what we do for you here" experience instead of meeting, "Lemmefineyasumbuddy" who profiles by human and trade appearance and believes that the customer will not buy until Angolan Independence Day. And if skeptics say, "We don't want the customers to hear what we say or see what we do in the BDCs, I predict that such BDCs will be DOA at the morgue by the end of calendar year 2012. 

 

This is a really interesting topic of vital importance to all of us on DE and the entire industry. I will be extremely interested to read other persons' opinions, because I sure as heck don't have all the answers, just one lone suggestion for a change in direction of culture from "hidden" to "open", that's all. BDC or COC? Or perhaps something else?

Permalink Reply by Bobby Compton on May 13, 2011 at 12:36am

As simple as I can put it Mike, - Empowerment and the knowhow to make deals. 

What I see most BDC departments lack is the ability and knowhow to desk a deal, or call shots without having to go check everyone else for the answers. 

A BDC rep should be a Manager, and one who is given the tools to do their job properly... 

 

Permalink Reply by Donna L. Bolser on April 6, 2012 at 12:07am

I would love some incite as well... as our company just stated a BCD department..

Joe Clementi said:

Mike

 

I have a complete detailed BDC business plan with outlines and job descriptions forwarded to me by a friend.  If you send me your email address I'd be happy to forward it to you.  It was a nice tool to use when we developed our BDC.

 

 

Permalink Reply by NANCY SIMMONS on April 6, 2012 at 10:57am

Joe, I would love to have it as well and I would love to speak with you sometime regarding a project I am working on....please send to nsimmons1111@comcast.net and my number is 508.822.9510 if you get a chance to call me, I would greatly appreciate a conversation with you.

Joe Clementi said:

Mike

 

I have a complete detailed BDC business plan with outlines and job descriptions forwarded to me by a friend.  If you send me your email address I'd be happy to forward it to you.  It was a nice tool to use when we developed our BDC.

 

 

Permalink Reply by Gerardo Giordano on May 14, 2012 at 4:45pm

Hey Joe, Please send to: gerardoautosales@gmail.com

Joe Clementi said:

Mike

 

I have a complete detailed BDC business plan with outlines and job descriptions forwarded to me by a friend.  If you send me your email address I'd be happy to forward it to you.  It was a nice tool to use when we developed our BDC.

 

 

Permalink Reply by Ed Allen on April 11, 2015 at 9:22am

Anyone interested in sharing their BDC/COC business plans/structures? We currently use a third party vendor which is off site and not working well enough. We are a three point group. Any ideas would be greatly appreciated. Please send to  pirateover40@hotmail.com

Many thanks!

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