In order to create brand loyalty and customer evangelists, you must consistently evaluate your dealership's customer service across each category.
1-Physical: This deals with the brick and mortar component of your operation , that are physical elements,that are long term and cannot be changed daily
2-Setting: Refers to the controllable setting you create everyday. As Disney…Continue
Just as successfully building one's dream house requires an architecht to create a blueprint, envisioning a relationship in it's final form is crucial in building it successfully. The same holds true with a strategic buisness relationship.
Are your customers being served? "It only takes one minute , there are sixty seconds in it, Forced upon me, can't refuse it. Didn't seek it , didn't choose it.But it's up to me to use it, I must suffer if I lose it. Give account if I abuse it .Just a tiny little minute ,But an eternity is in it" .
The Key to Outstanding Customer…Continue
Do the "RIGHT THING".. You can make mistakes and be forgiven,but dishonesty lingers in people's memories forever.It's much easier to keep your reputation than rebuild it. Nothing will turn people against you more than being percieved as dishonest.People forgive for making mistakes.In LINCOLN ON LEADERSHIP , Author Donald Phillips…Continue