Let’s review some Customer Retention….facts…
These statistics are directly from NADA, the National Automobile Dealers Association…
Ninety percent… and I repeat…
Ninety percent of a dealership’s advertising budget… is spent attempting to acquire a NEW or Pre-Owned vehicle customer.
While the remaining…
ContinueAdded by Jim Kristoff on August 17, 2011 at 8:19am — 11 Comments
Does your organization have minimum acceptable standards…for your salespeople and Managers??
Standards… that are the very least amount that is acceptable…and still retain your job?
Now…every good organization has goals and aspirations…
And every good organization… has the statistics on what the benchmark numbers are and…
ContinueAdded by Jim Kristoff on August 16, 2011 at 8:12am — 16 Comments
Goal setting for Automotive Salespeople
All too often in the Automotive world, we let our salespeople fend for themselves every month. There are not enough dealerships,…
ContinueAdded by Jim Kristoff on August 15, 2011 at 7:53am — 17 Comments
Does your Company have a selling plan for “Building Value”??
Your customers have come a long way. Customers are more knowledgeable, proactive, and price conscious. They regularly scour the Internet for low prices and have come to expect much more for each dollar they spend.
So what is YOUR Company doing to sell…
ContinueAdded by Jim Kristoff on August 12, 2011 at 10:15am — 4 Comments
FAVORITE QUOTES
Once we rid ourselves of traditional thinking
we can get on with creating the future.
James Bertrand
One of the nice things about problems is that a good many of them do not exist except in our imaginations.
Steve…
ContinueAdded by Jim Kristoff on August 11, 2011 at 7:21am — No Comments
The simple word track, “Compared with” will help any Team Member overcome the Clients “too high” price objection.
In most scenarios, when your Team Member presents the initial pricing figures to your…
ContinueAdded by Jim Kristoff on August 10, 2011 at 11:06am — 4 Comments
"TELL ME MORE"
The simple word track, “Tell me more” is one of the most powerful yet simple word tracks you can give to your team! This simple word track both builds rapport with the client AND defines exactly what the customer’s statement or…
ContinueAdded by Jim Kristoff on August 9, 2011 at 10:00am — 4 Comments
Our never ending quest…as leaders…is to stretch people farther… than they think they can go…
To take an individual…or a team…and stretch them all the way out… till they feel they are at the edge of the cliff…
And just as they are about to fall off…extend our hand…tell them how important they are…
tell them that you…
ContinueAdded by Jim Kristoff on August 8, 2011 at 8:53am — 1 Comment
Who is facilitating your Coaching?
There are literally thousands of coaches out there…with their own slant or insight… on what is the correct way of doing things…
My question is this…
Does their coaching align exactly with what your core values and culture are all…
ContinueAdded by Jim Kristoff on August 4, 2011 at 8:43am — 10 Comments
As a leader…do you know what motivates every individual in your organization??
Do you know why each individual comes to work each day…and earns a living working with you??
What are the driving forces behind each individual…that makes them get up every morning…fight the traffic…and come to work for your organization??
I can tell you…if you don’t take the time to see what motivates every individual in your organization…you will not…
ContinueAdded by Jim Kristoff on August 2, 2011 at 8:38am — 9 Comments
How do you develop leaders in your business??
First of all, I think it is important to get EVERYONE to understand….that they are ALL leaders.
This is a tough concept for some people. Maybe they feel like the average employee out there, just doing what they are told and moving forward in life…..
But the fact…
ContinueAdded by Jim Kristoff on August 1, 2011 at 8:20am — 7 Comments
In the movie classic, “The Wizard of Oz”, the character Dorothy, upon seeing the impending storm yells out…..”Auntie Em, Auntie Em…it’s a twister…it’s a twister!”
This is how most Automotive Dealers and General Managers feel about social media marketing. The social media storm is coming on fast, and spinning in directions that no one can predict where the future will go!
I have personally been in the retail automotive industry for 30 years,…
ContinueAdded by Jim Kristoff on July 28, 2011 at 2:03pm — 6 Comments
Sometimes your biggest weakness can become your biggest strength.
Take, for example, the story of one 10-year-old boy who decided to study judo despite the fact that he had lost his left arm in a devastating car accident. …
ContinueAdded by Jim Kristoff on July 28, 2011 at 7:40am — 12 Comments
What does it take to lead in today’s world??
What are the ingredients that go into making a good leader??
Good question.
First of all, you need to understand the responsibilities…
ContinueAdded by Jim Kristoff on July 26, 2011 at 7:48am — 5 Comments
Just what is accountability???
The dictionary defines accountability as……
“The state of being accountable, liable or answerable”
HMMM…….Liable??
Sounds like someone is going to get in trouble……doesn’t it??
How about this definition of Accountability??????...........
…
ContinueAdded by Jim Kristoff on July 21, 2011 at 8:21am — 5 Comments
Have you ever heard this phrase??
In every conversation…someone is buying…and some one is selling…
Let me repeat that…
In every conversation…someone is buying…and some one is selling…
It could be a simple conversation…
ContinueAdded by Jim Kristoff on July 19, 2011 at 3:07pm — 4 Comments
Coaching…or should I say…continual coaching… is THE… most important ingredient in running a successful business….
But with so much time…effort…and money being spent on coaching …why isn’t it more effective??
Let’s take a look at coaching as a whole…
It goes without saying…that coaching …as with…
ContinueAdded by Jim Kristoff on July 18, 2011 at 1:53pm — 13 Comments
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
2014
2013
2012
2011
2010
1999
© 2024 Created by DealerELITE. Powered by