Chicago, Illinois – January 30th – Dealer e Process, the highest rated chat vendor in the country, is proud to announce the launch of the Live Chat Challenge. Dealer E Process is looking for 30 dealers who do not already have Dealer E’s award winning Proactive Managed Live Chat. These dealers will get Dealer E Process live chat on their website free for 30…

Continue

CarChat24 is going to have an Extended Beta with approved volunteer Beta test dealers to make sure our final version after Beta will be exactly the way our clients (Car Dealers) want it. Approved dealers who actively participate will be offered the free use of our premium chat software for up to 2 months, and may also qualify for our free 24/7 Staffed Back-Up support.



Offer: Approved dealers who are willing to actively…

Continue

Right now, automotive dealerships across the globe are seeking ways to sell more vehicles in a market that appears to be on the upswing.  2012 will see a majority of dealerships dedicating more resources to their …

Continue

Are leads from live chat really leads?

If you are the general manager of a dealership that has never used automotive live chat service or software, you’re probably…

Continue

You cannot manage what you can’t measure.  As more and more consumers flock to your dealership website, you must focus your attention to optimizing the ease of which your prospects obtain information about you. …

Continue

ActivEngage was honored to have its CEO and Co-Founder Todd Smith featured as a keynote presenter as the Ignite! Dealer Summit. Todd’s workshop highlighted more than 17 easy to use and powerful online tools and …

Continue

Making the decision to have auto dealer chat on your website is considered by many successful dealers to be a great one. It enables you to interact with your website traffic and get a feel for what your customers are looking for. It isn’t enough to just have the software on your website, however. In order to generate high quality car sales leads, you have to know how to use auto dealer chat.

 

First and foremost you have got to have a website. This seems…

Continue

As 2011 quickly comes to a close, I've been taking stock of my year and making plans for 2012. Without going into personal details, 2011 was a difficult year for me both personally and professionally as I was left feeling underwhelmed in many-a-situations. 

 

 

If you don't know me, CarChat24 is only one of the businesses that I do social media for. I also write for a blog related to Autism, and assist a Life Coach with her daily needs. Plus, I have a day job in which I…

Continue

Continue

Fellow DealerEliter's,

 

It has been great being a party of the community and sharing ideas and thoughts. We had some amazing results when we did our Case Study right here on DealerElite with Reno Toyota.  They were able to increase their website leads by 100% by adding Car Chat 24: Reno Toyota Case Study Numbers

 

If…

Continue

Source: CarChat24

1. Enhance Customer Experience. Most car shoppers dread the experience of drudging to the local car dealership to shop for a vehicle. There is a preconceived notion that car buying is a difficult experience. The solution for shoppers to obtain basic information without having to interact face-to-face with a salesman is Internet shopping. That’s right. Car shopping has gone online and shoppers are using your website and…

Continue

I am a litte miffed. Why would a dealer not want 100% engagement of their web site visitors in real time? It's like having a salesperson on your lot 24 hrs a day seven days a week "upping" every customer and getting vital sales info from them. Are dealers afraid of the cost? Do they think it works? had a bad experience? I don't know. And that is the reason for this post. I really would like everyones opinions and thoughts (even if not the most glowing recommendations or comments) Don't get me… Continue

For as many dealers that are gung-ho about Automotive Live Chat and having dealer chat software on their website, there are just as many dealers who are reluctant to add this feature. The reasons range from price, to…

Continue

7 Deadly Sins Of Live Chat On Auto Dealer Websites



A poorly executed live chat solution plus a non existent or weak visitor engagement plan will take potentially one of your most powerful Internet sales tools, live chat, and turn it into a disappointing expense very quickly. We have seen these committed time and time again so here they are:



SIN #1

WAITING FOR THE VISITOR TO APPROACH

Keeping in mind that proactive chat produces 500% the visitor engagement and… Continue

Does Your Dealership Ignore Customers?



Would you feel comfortable letting shoppers mull around your lot or your showroom without ever being greeted, welcomed or offered assistance? What would the impact be to your bottom line if your sales people took such an approach with your walk in traffic and waited for the customer to approach them?



As disturbing as this is, this is exactly how most stores handle their web traffic. According to Google Analytics, if you do not take… Continue