Recruiting Talent and Processes. Are they Related?

Our recent poll, "What is the number 1 challenge most dealers have with improving profits?" shows that RECRUITING TALENT and PROCESSES are the #1 challenge to improving our profits as dealers. The question now becomes:

Are RECRUITING TALENT and PROCESSES related?
What are the relationships between the two?
Can you have one without the other?

Let's discuss and suggest ways to improve this area of opportunity for all dE members to read. By the way... We claim to be the BEST & BRIGHTEST minds of the automotive industry here on DealerELITE... Let's show the industry WHY we are the Best and Brightest!

by Mike and Chris

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Comment by Brian Torrez on July 15, 2011 at 4:07pm: Oh by the way...you can see Kathryn's "Five Tools to Hire the Right Person" also on dealerElite @ http://www.dealerelite.net/video/five-tools-to-hire-the-right

Comment by Brian Torrez on July 15, 2011 at 4:05pm: My colleague Kathryn has some great comments about hiring and retention in the automotive world. KPA provides many blogs written by Kathryn and YouTube videos about hiring best practices. Check out the blog entitled - Who Are You Really Hiring? @ http://blog.kpaonline.com/2011/05/who-are-you-really-hiring/ and watch the YouTube video - Five Tools to Hire the Right employee @ http://youtu.be/Jg0TB2497m0.

Comment by Kathryn Carlson on July 15, 2011 at 3:38pm: Ideally there is very little turnover and when there is an opening you promote from within- but even that strategy creates the need to recruit on occasion. If you have a growing business you will need to recruit. Recruiting is not something you do when you need to make a quick hire- it is an ongoing process that includes creating the type of company that people want to work at, referral programs, smart candidate sourcing (hint-ads are a waste of money). Dealers also have to overcome a negative perception that many candidates may have. Check out KPA free webinars on how to" Hire the Right Person" for in depth advice on best practices for recruiting and hiring specifically for dealerships along with checklists and whitepapers. www.kpaonline.com

Comment by John Fuhrman on July 14, 2011 at 1:13pm: I think that smart dealers interview, hire and train to their process. For dealers in aggressive markets, they need to be looking for potential hires to be very aggressive from the interview on. For dealers who are more about sharing what they do for the customer, less is more. When we consider letting a dealer engage us, we spend a lot of time on what type of dealership they operate. Our success with each client we accept is that we adapt our interveiw and even some of our training to their process. Dealrs can do that if they are hiring and training on their own. If they don't, the revolving door will continue.