Comment

Comment by Amy Kern-Smith on August 2, 2013 at 9:24am

Excellent points Sally!  Thanks for posting.

Comment by Anne Fleming on August 2, 2013 at 8:16am

Sally -- thanks for this informative tutorial. Simple, yet highly effective points like you have mentioned make a real difference to women, who 2/3's of the time are brining the vehicle into the service drive. looking forward to the next one, indeed.

Comment by Brandon K. Leytham on July 31, 2013 at 2:37pm

Being able to point out who works at a dealership and who doesn't is a key problem today! Customers who drive to the dealership, go for a purpose. When they get out of their car they want assistance right away. Also while they waiting on service to work on their car, they should have internet, beverages ect.. available, along with something for small children to do. Great Video, excellent points! Can't wait for the next one.

Comment by Cynthia Grenoble on July 31, 2013 at 2:05pm

Great point on the uniform look. It also never hurts to remind return guests about the available beverages, internet, etc. Can't wait for part 3!