Jim Mahoney's Page

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James A. Ziegler and Jim Mahoney are now friends
Oct 30, 2012
Jim Mahoney posted a blog post

Social Media means nothing.....

...if you do not have the people to support it. Just about every type of business is involved in someway shape or form in promoting themselves through social media. Companies are spending record amounts of advertising dollars to be visible to the public. They want people to "like" them. They want to tweet them and so on. Nothing is worse than getting customers to find you, only to find out that there's nobody to answer their question. The customers of 5 years ago are gone. Dealers are…See More
Aug 31, 2012
DealerELITE liked Jim Mahoney's blog post Changing the Culture in the Dealership
Aug 17, 2012
Jim Mahoney's 2 blog posts were featured
Aug 17, 2012
Deb Mahoney liked Jim Mahoney's blog post Changing the Culture in the Dealership
Aug 17, 2012
Jim Mahoney posted blog posts
Aug 17, 2012
Jim Mahoney liked Jim Mahoney's blog post Where does that "Dealership desire come form?
Aug 17, 2012
Jim Mahoney liked Jim Mahoney's blog post Where does that "Dealership desire come form?
Aug 17, 2012
Jim Mahoney liked Jim Mahoney's blog post Where does that "Dealership desire come form?
Aug 17, 2012
Chris Saraceno liked Jim Mahoney's blog post Service Writer Number 1 skill
Aug 16, 2012
DealerELITE liked Jim Mahoney's blog post Where does that "Dealership desire come form?
Aug 10, 2012
Jim Mahoney's blog post was featured

Where does that "Dealership desire come form?

Throughout my 40+ years in the automotive business, I always thought there would come a time when I would leave and take a 9am - 5pm job with holidays, multiple weeks of paid vacations and other normal job aspects. It never happened. No matter how bad of a day I might have had, I always found myself driving home thinking to myself ow much I loved this business. In my years as a mechanic, I love fixing cars. As I rose through management I loved fixing problems with customers, marketing, budgets,…See More
Aug 10, 2012
Jim Mahoney replied to William Demaree's discussion From Fixed Ops to General Manager
"William, FOD's make the best GM's hands down. They have already mastered the 2 toughest parts of the store. The skills you learn in Fixed will carry you well as a GM. I see a growing trend of GM's coming from fixed with great results.…"
Aug 10, 2012
Jim Mahoney posted a blog post

Where does that "Dealership desire come form?

Throughout my 40+ years in the automotive business, I always thought there would come a time when I would leave and take a 9am - 5pm job with holidays, multiple weeks of paid vacations and other normal job aspects. It never happened. No matter how bad of a day I might have had, I always found myself driving home thinking to myself ow much I loved this business. In my years as a mechanic, I love fixing cars. As I rose through management I loved fixing problems with customers, marketing, budgets,…See More
Aug 10, 2012
Pat Kirley commented on Jim Mahoney's blog post Mayo Clinic vs Your Dealership
"Jim, I agree with your views, a little goes a long way. My reservation is some customers won't value it , yes they love the five star treatment but want rock bottom price and the two are impossible to achieve in business. We need to sell…"
Aug 10, 2012
Deb Mahoney commented on Jim Mahoney's blog post Mayo Clinic vs Your Dealership
"There's no reason why every dealership can't let their customers feel like they're valued, and that everyone is unique and important, like the Mayo Clinic, instead of being just another somebody being processed with no feeling of that…"
Aug 9, 2012

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
Advanced Automotive Process, LLC
What is your current position within your organization?
President & CEO
What is your company website?
http://www.advancedautomotiveprocess.com
What is your LinkedIn page/URL?
http://www.linkedin.com/in/jimmahoney417
How did you specifically hear about dealerELITE? If referred, who?
Linkedin invitation
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
30 plus years in automotive business. Fixed operations specialist with a proven track record of success.

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Jim Mahoney's Blog

Social Media means nothing.....

Posted on August 31, 2012 at 5:36pm 0 Comments

...if you do not have the people to support it. Just about every type of business is involved in someway shape or form in promoting themselves through social media. Companies are spending record amounts of advertising dollars to be visible to the public. They want people to "like" them. They want to tweet them and so on. 

Nothing is worse than getting customers to find you, only to find out that there's nobody to answer their question. 

The customers of 5 years ago are gone.…

Continue

Service Writer Number 1 skill

Posted on August 17, 2012 at 8:30am 0 Comments

Seems whenever whatever company I was working for placed an ad for a service writer, I would get a deluge of resume's, phone calls and people walking in.My first test for them was the application. If they came back in one minute or less with their name scribbled on front with "see attached" written across the application. Strike one. 

If they contacted me in some way and asked, "what is a service writer". That was usually a strike two but I wouldn't necessarily toss that one away…

Continue

Changing the Culture in the Dealership

Posted on August 17, 2012 at 7:56am 0 Comments

Many times, many of your in store problems can be fixed by doing one simple thing. Change the culture of the store with the customers and with the employees,

I worked at a large Jeep stored that gave out a loaner car for every customer that came into service for anything including an oil change. Meanwhile we had a shuttle van that was used more as a parts van than a shuttle. I noticed many of the loaner invoices showed car being brought back with 10 miles or less on them. At the time,…

Continue

Where does that "Dealership desire come form?

Posted on August 10, 2012 at 8:05am 0 Comments

Throughout my 40+ years in the automotive business, I always thought there would come a time when I would leave and take a 9am - 5pm job with holidays, multiple weeks of paid vacations and other normal job aspects. It never happened. No matter how bad of a day I might have had, I always found myself driving home thinking to myself ow much I loved this business. 

In my years as a mechanic, I love fixing cars. As I rose through management I loved fixing problems with customers,…

Continue

Comment Wall (2 comments)

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At 9:34pm on July 24, 2012, Gregory C. Pavlov said…

Jim,

Sorry to hear about the health issues!  My daughter has MS and I know that there are good days and not so good days, I hope that you have more GOOD DAYS!

 

Yeah, NEW RPSM and they switched us around!  Now in Syracuse, Buffalo and Rochester week in and week out.  Craig is now the Regional Marketing Manager and is in process of moving to NJ.  Times do change!

 

Get well!  Talk to you soon!

At 4:13pm on October 28, 2011, Tom Collins said…

Westbury Jeep???????

 
 
 

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