"Sounds like a great prospect for training :) "
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Steve Stauning
- Coeur D Alene, ID
- United States
- pladoogle, LLC
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Craig Lockerd commented on Steve Stauning's blog post Why I Will Never Buy Another Car From (Your Dealership Name Here)"Things that make you go hmmmmm?"
JD Rucker promoted Steve Stauning's blog post Why I Will Never Buy Another Car From (Your Dealership Name Here)
Steve Stauning commented on Steve Stauning's blog post Why I Will Never Buy Another Car From (Your Dealership Name Here)"Thanks Bobby! You (and Henry Ford) are 100% right. "
Bobby Compton commented on Steve Stauning's blog post Why I Will Never Buy Another Car From (Your Dealership Name Here)"Great share, Steve!
I find that treating people with good old fashioned hospitality is somewhat of a lost art in some cases.
I think Henry Ford made a great point: A business absolutely devoted to service will have only one worry about…"
Bobby Compton promoted Steve Stauning's blog post Why I Will Never Buy Another Car From (Your Dealership Name Here)
dealerELITE promoted Steve Stauning's blog post Why I Will Never Buy Another Car From (Your Dealership Name Here)Steve Stauning's blog post was featuredWhy I Will Never Buy Another Car From (Your Dealership Name Here)
(I wrote this article a couple of weeks ago while in the service waiting area of a franchised dealership in Eastern Washington; though in order to fully grasp my points, imagine that I wrote it from your dealership.)The little things are all that matter.I’m here to get my wife’s new car serviced. Just a couple of small items we noticed when we bought the car. One was placed on a “We Owe” and one was discovered during the delivery. The salesman was (of course) very gracious about these and…See More
Steve Stauning commented on Steve Stauning's blog post Why I Will Never Buy Another Car From (Your Dealership Name Here)"Thanks Marsh. When I was sitting in the dealership for the second time, I was imagining how badly the average consumer might hurt them on Google or Yelp over something this minor.
It reminded me of a 1-star Google Review for Toyota Central (Los…"
Marsh Buice commented on Steve Stauning's blog post Why I Will Never Buy Another Car From (Your Dealership Name Here)"Great reminder for us all, Steve. Often we lose sight from the customer's perspective-those who get it right are the ones who look through the lenses of how their customer's perceive their business. Great job sir."
Marsh Buice promoted Steve Stauning's blog post Why I Will Never Buy Another Car From (Your Dealership Name Here)Profile Information
- Which best describes you?
- Vendor Partner
- What company do you work for (or own)?
- pladoogle, LLC
- What is your current position within your organization?
- Founder
- What is your company website?
- http://pladoogle.com
- What is your LinkedIn page/URL?
- http://www.linkedin.com/profile/view?id=4321131
- How did you specifically hear about dealerELITE? If referred, who?
- n/a
- Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
- Intelligent commentary on current automotive topics.
Steve Stauning's Blog
Why I Will Never Buy Another Car From (Your Dealership Name Here)
Posted on March 20, 2012 at 11:30am 6 Comments 5 Promotions
(I wrote this article a couple of weeks ago while in the service waiting area of a franchised dealership in Eastern Washington; though in order to fully grasp my points, imagine that I wrote it from your dealership.)
The little things are all that matter.
I’m here to get my wife’s new car serviced. Just a couple of small items we noticed when we bought the car. One was placed on a “We Owe” and one was discovered during the delivery. The salesman was (of course) very…
Continue Picking The Best of The Best
Posted on March 14, 2012 at 2:27pm 3 Comments 6 Promotions
As some of you may know, I served as the director of ecommerce for the Asbury Automotive Group (NYSE: ABG) a few years ago. One of the most rewarding things about working for a publicly-traded MegaDealer Group was the ability to not only negotiate from a position of strength (we had over 120 franchises back then), but also the luxury of relying on a team of experts to help us always select the best of the best providers of any product or service.
While our process was exhaustive (we…
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