All Blog Posts Tagged 'Mitsubishi' (2)
Accountability and real measurable growth is crucial to the success of any dealership or business,
As I travel around North America I see a lot of dealerships have issues that prevent growth. The one that surprises me the most is how inaccurate the information they currently have about their business. If other retailers were in te same boat they would be out of business.
Here are a few of the problems I see all the time and how dealership owners and management can solve them.
One: Measure everything that happens at your dealership… Continue
Added by Ian Nethercott on July 30, 2012 at 9:08am — No Comments
Earning Customer Loyalty Through Great Customer Service
In today’s durable goods market there are two main factors other than the product itself that will ultimately influence the consumer’s purchase decision, regardless of the type of product. These two factors are quality of service and customer satisfaction. Turning the consumer from a potential customer to a loyal customer is a complex process. The business through…
ContinueAdded by Mark Odat on February 28, 2012 at 9:00pm — 13 Comments
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