Comment

Comment by David Martin on March 5, 2014 at 5:01pm

Words to live by in sales! Fine job

Comment by Marsh Buice on September 1, 2013 at 8:02pm

EVERYTHING begins with a belief! Great vid!

Comment by DealerELITE on September 28, 2011 at 11:12am

Thank you

Comment by Jim Kristoff on September 28, 2011 at 11:03am

Great words of wisdom!

Comment by Stan Sher on March 1, 2011 at 7:10pm

Chris is a class act.

Comment by Fred G. Slabine on December 28, 2010 at 11:30am

Well said and great delivery! If we could just get more people to realize the best way to increase sales and profits is by developing their people. Using positive reinforcement and not criticism, belittling mistakes instead of being critical, and understand the sales person is going to perform only as good as their self image dictates will benefit everyone from customers, managers, and dealer principles.

Comment by David Desmarais on November 3, 2010 at 12:32am

Chris,
Spot on. Customers pick up on the 'message' a salesperson communicates to them before, during and even after that salesperson has opened their mouth. The belief and attitude that you - the salesperson - can make a positive difference with every customer is a visible, tangible and valuable tool.

There are two sayings I shared when speaking with new salespeople:
1) "A customer's perception is your reality - make it the best, invite them to into our dealership/home, and listen to them with your eyes as well as your ears".
2) "A customer can hear you smile when you are on the phone...and smiles are contagious. If a customer smiles with you then they will want to do business with you and the best salespeople know customers 'buy' the salesperson before they will buy the product or service."
Cheers, enjoy.

Comment by Mayra Collazo-Figueroa on November 2, 2010 at 11:43pm

Thank you for taking the time to teach me everything you know about sales. You motivate me to do better everyday. I believe everything you say and been reading and practicing everything I can. I love working for the KELLY COMPANY. I know I'm in right hands and am gun get far in this business with you. ;-)

Mayra Collazo-Figueroa

Comment by Geoffrey Veit on August 13, 2010 at 11:56am

Nice fire!

Comment by Craig Lockerd on August 12, 2010 at 12:08am

OOOOOOOOOOO>>>>>>>YES!...Train with Passion!
Start your people EVERYDAY that way, internal and external clients will all be happy!

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