Does your Company have a selling plan for “Building Value”??

 

Your customers have come a long way.  Customers are more knowledgeable, proactive, and price conscious. They regularly scour the Internet for low prices and have come to expect much more for each dollar they spend.

 

So what is YOUR Company doing to sell…

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FAVORITE QUOTES

 

Once we rid ourselves of traditional thinking

we can get on with creating the future. 

James Bertrand

 

One of the nice things about problems is that a good many of them do not exist except in our imaginations. 

Steve…

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"Compared with"

 

The simple word track, “Compared with” will help any Team Member overcome the Clients “too high” price objection.

 

In most scenarios, when your Team Member presents the initial pricing figures to your…

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"TELL ME MORE"

The simple word track, “Tell me more” is one of the most powerful yet simple word tracks you can give to your team! This simple word track both builds rapport with the client AND defines exactly what the customer’s statement or…

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Our never ending quest…as leaders…is to stretch people farther… than they think they can go…

 

To take an individual…or a team…and stretch them all the way out… till they feel they are at the edge of the cliff…

 

And just as they are about to fall off…extend our hand…tell them how important they are…

 

tell them that you…

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Who is facilitating your Coaching?

 

There are literally thousands of coaches out there…with their own slant or insight… on what is the correct way of doing things…

 

My question is this…

 

Does their coaching align exactly with what your core values and culture are all…

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As a leader…do you know what motivates every individual in your organization??

 

Do you know why each individual comes to work each day…and earns a living working with you??

 

What are the driving forces behind each individual…that makes them get up every morning…fight the traffic…and come to work for your organization??

 

I can tell you…if you don’t take the time to see what motivates every individual in your organization…you will not…

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How do you develop leaders in your business??

 

First of all, I think it is important to get EVERYONE to understand….that they are ALL leaders.

 

This is a tough concept for some people. Maybe they feel like the average employee out there, just doing what they are told and moving forward in life…..

 

But the fact…

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What would a Professional Service Advisor do?

Professional Service Advisors are Leaders.



You have a unique place in your organization. You are responsible for not only providing the highest quality Customer Service Experience, you are also responsible for your own training and your own Attitude.



In the increasingly connected world, your job is becoming more and more difficult. Not only do you need to take care of the Customers needs, you have to do it faster, with… Continue

 

What does it take to lead in today’s world??

 

What are the ingredients that go into making a good leader??

 

Good question.

 

First of all, you need to understand the responsibilities…

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In the Dealership we can find ourselves in a position where we are Managing more than Leading.



Typically, as the level of responsibility grows, so grows the level of administrative duties. These administrative duties include responsibility for how much to spend on light bulbs for the showroom floor to changing the shop supplies vendors.



Everything in the Dealership somehow manages to come across your desk, right?!



This is part 3 in the Leadership for 2011… Continue

The personnel in your Dealership are looking to you for direction. They are in need of someone to emulate and follow.



This is part 2 of a series on Leadership for 2011.



In the first post I told you about a training visit and seminar I conducted and how I found a Leadership module hanging on the wall that I thought was one the best I have seen.



The second concept that was written on that poster was…



”Model The Way.”



What it means is that as a Leader,… Continue