Every action has a reaction, no matter how small or large. Any time we stretch the truth, tell a white lie or right out tell a whopper of a lie there is a reaction.
When a salesperson does a customer wrong it’s usually not the salesperson reputation that is damaged, it’s the dealerships and the ripple keeps going. Dealerships spend considerable amounts of money protecting and maintaining their reputation.
So my question is; what gives you the right as an employee to but a blemish on the dealerships reputation where you work? You should be treating every customer you come in contact with like they were your mother.
Now we come to my original question. Who are you? In our society (I should say the world) there are three type of mind sets:
Ask yourself, which one am I?