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jeff sterns
  • Palm Harbor, FL
  • United States
  • CarChat24
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jeff sterns's Page

Latest Activity

Brian Amberg commented on jeff sterns's blog post Chat and Phone Leads Start with a Helping Hand
"Another good example of putting the customer's needs ahead of our own and how that attitude will build the trust needed for a long term relationship."
Mar 30
jeff sterns posted a blog post

Chat and Phone Leads Start with a Helping Hand

One of the biggest lessons I learned when working at the dealership was that you can't do the same things on the phone or in chat that you would do when you're talking to a person face-to-face. We often discuss controlling the transaction and leading our customers down the right path, but if they're not in front of you, the…See More
Mar 30
jeff sterns's blog post was featured

Why 24/7 is the Name of the Game for Dealer Chat

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.There are two primary reasons that it wasn’t a fad that died away like so many other website…See More
Mar 27
steven chessin commented on jeff sterns's blog post Why 24/7 is the Name of the Game for Dealer Chat
"Jeff  - Let me call this response "THE BRICK"  -- It is anecdotal but answers this question.    In my very first BDC director role for a Toyota store (2001) I ran into a website development issue with the a very…"
Mar 25
jeff sterns commented on jeff sterns's blog post Why 24/7 is the Name of the Game for Dealer Chat
"Hi Steven, I, too, was hoping to hear from a GM or DP before replying. The main objection we hear is that they've tried chat in the past and it didn't work. Things are simply different today. Chat generates more contacts and leads. All…"
Mar 25
steven chessin commented on jeff sterns's blog post Why 24/7 is the Name of the Game for Dealer Chat
""If you’re selling the same vehicles at approximately the same price, you have to differentiate yourself. Sometimes, the ability to contact you is all of the differentiation you’ll need to start to earn their business." Lincoln…"
Mar 22
jeff sterns posted a blog post

Why 24/7 is the Name of the Game for Dealer Chat

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.There are two primary reasons that it wasn’t a fad that died away like so many other website…See More
Mar 18
Mathew Koenig commented on jeff sterns's blog post A Logical Connection Between Texting and Website Chat
"Good read Jeff. Its a common misconception that generating leads by text is hard because almost every company out there has taken the Starbucks approach and customers don't want to be blasted with text like they are with emails so they…"
Jan 4
jeff sterns's blog post was featured

A Logical Connection Between Texting and Website Chat

When we look at texting as it pertains to the car business, it's easy to see that the mobile revolution has people letting their fingers do the talking. It's a method of communication that is becoming the primary way for millions of people in North America. How does a dealership translate this trend into lead generation on their…See More
Jan 4
jeff sterns posted a blog post

A Logical Connection Between Texting and Website Chat

When we look at texting as it pertains to the car business, it's easy to see that the mobile revolution has people letting their fingers do the talking. It's a method of communication that is becoming the primary way for millions of people in North America. How does a dealership translate this trend into lead generation on their…See More
Jan 2
jeff sterns is now friends with Joe Clementi and DealerELITE
Oct 27, 2014
jeff sterns's 2 blog posts were featured
Oct 27, 2014
jeff sterns was featured
Oct 27, 2014
Michael Baker commented on jeff sterns's blog post Do You Know How Many Website Visitors You Get Late at Night?
"Of the other 66 VIEWERs out there, any feedback???????"
Oct 25, 2014
Michael Baker commented on jeff sterns's blog post Do You Know How Many Website Visitors You Get Late at Night?
"Jeff, Your explanation was quite impressively thorough, Thank You. O/S the auto business for the Entertainment Verticals that are not able to operate 24/7, and have incoming calls or leads from all the USA, inc. Hawaii hours, WHAT are their…"
Oct 25, 2014
jeff sterns commented on jeff sterns's blog post Do You Know How Many Website Visitors You Get Late at Night?
"Hi Nicole! Thank you for reading and commenting. The way to handle after hours leads can be done many ways subject to your aggressiveness and creativeness! The idea is to impress a shopper, right? Get your store looking the best among…"
Oct 25, 2014

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
CarChat24
What is your current position within your organization?
VP Sales and Business Development
What is your company website?
http://www.CarChat24.com
What is your Facebook page/URL?
http://www.facebook.com/jeffsterns
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sterns
How did you specifically hear about dealerELITE? If referred, who?
years ago when running Dimmitt Bentley / Now Bentley Tampa Bay
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Chris, we met at AutoCon.
I can offer being a contribution to the business at large. "Very little in my life has any value if it does not include helping others".

Jeff sterns's Blog

Chat and Phone Leads Start with a Helping Hand

Posted on March 30, 2015 at 9:50am 1 Comment

One of the biggest lessons I learned when working at the dealership was that you can't do the same things on the phone or in chat that you would do when you're talking to a person face-to-face. We often discuss controlling the transaction and leading our customers down the right path, but if they're not…

Continue

Why 24/7 is the Name of the Game for Dealer Chat

Posted on March 18, 2015 at 3:45am 3 Comments

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.

There are two primary reasons that it wasn’t a fad that died…

Continue

A Logical Connection Between Texting and Website Chat

Posted on January 2, 2015 at 2:54pm 1 Comment

When we look at texting as it pertains to the car business, it's easy to see that the mobile revolution has people letting their fingers do the talking. It's a method of communication that is becoming the primary way for millions of people in North America. How does a dealership translate this trend into lead…

Continue

Do You Know How Many Website Visitors You Get Late at Night?

Posted on October 22, 2014 at 12:56am 4 Comments

It's the quiet time. Just about everyone has it. Whether it's late at night when everyone's in bed or early in the morning before everyone wakes up, a good chunk of people do much of their important website surfing when there are fewer distractions of life to prevent them from their task at…

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At 8:46am on September 17, 2012, David Long said…

Welcome Jeffy

 
 
 

Blog Posts

5 Ways Car Dealers Can Stand Out on Facebook

Posted by Mark Frost on August 28, 2015 at 4:01pm 0 Comments

Stand Out on Facebook

One of the most difficult things businesses seem to struggle with in the their online marketing efforts is social media.…

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72% of Marketers Say Social Media Helps Build Loyal Fans

Posted by Joseph Little on August 28, 2015 at 12:59pm 0 Comments

#72 of 99 Things to Know About Social Media with MotoFuze VP of Social Strategy, Joey Little

Smart businesses…

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How Retaining Customers Will Increase Sales

Posted by Paul Potratz on August 28, 2015 at 12:00pm 0 Comments

No doubt you have heard the saying “happy wife, happy life”,…

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Developing Content To Generate Sales

Posted by Paul Potratz on August 28, 2015 at 10:57am 0 Comments

Many dealers aren't taking advantage of using content as a way to generate sales. On this week’s episode of Hard Facts, Samantha is covering how you can start implementing action items that will not only increase the resourcefulness of your…

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You Can't Miss This!

Posted by Mark Tewart on August 28, 2015 at 9:00am 0 Comments

Title: Pricing - How to price your inventory and how to handle price objections

 

Description: Hear from a dealer Danny Benites and a trainer Mark Tewart. You will learn how to price your cars and how you can justify this pricing …

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Transforming Angry Customers into Satisfied Ones

Posted by Paul Moran on August 28, 2015 at 8:40am 0 Comments

An interesting study has been going on for the last 6…

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