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jeff sterns
  • Palm Harbor, FL
  • United States
  • CarChat24
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Latest Activity

DealerELITE commented on jeff sterns's blog post Why 24/7 is the Name of the Game for Dealer Chat
"Excellent information"
Jan 4
jeff sterns's blog post was featured

Why 24/7 is the Name of the Game for Dealer Chat

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.There are two primary reasons that it wasn’t a fad that died away like so many other website…See More
Jan 4
jeff sterns commented on James De Luca's blog post 87 Car Dealers That Suck At Lead Conversions & How You Can Crush Them!
"Hi Jim, great article. I sold cars for 27 years so I have to admit that I personally would never know how to change my DNA or reprogram my brain to that of a car shopper that never sold cars. Now as a 5 year vendor to the industry with hundreds…"
Nov 10, 2016
DealerELITE commented on jeff sterns's blog post A Logical Connection Between Texting and Website Chat
"Thank you for sharing"
Aug 26, 2016
jeff sterns's blog post was featured

Chat and Phone Leads Start with a Helping Hand

One of the biggest lessons I learned when working at the dealership was that you can't do the same things on the phone or in chat that you would do when you're talking to a person face-to-face. We often discuss controlling the transaction and leading our customers down the right path, but if they're not in front of you, the…See More
Aug 26, 2016
DealerELITE liked jeff sterns's profile
Aug 26, 2016
Brian Amberg commented on jeff sterns's blog post Chat and Phone Leads Start with a Helping Hand
"Another good example of putting the customer's needs ahead of our own and how that attitude will build the trust needed for a long term relationship."
Mar 30, 2015
jeff sterns posted a blog post

Chat and Phone Leads Start with a Helping Hand

One of the biggest lessons I learned when working at the dealership was that you can't do the same things on the phone or in chat that you would do when you're talking to a person face-to-face. We often discuss controlling the transaction and leading our customers down the right path, but if they're not in front of you, the…See More
Mar 30, 2015
jeff sterns's blog post was featured

Why 24/7 is the Name of the Game for Dealer Chat

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.There are two primary reasons that it wasn’t a fad that died away like so many other website…See More
Mar 27, 2015
steven chessin commented on jeff sterns's blog post Why 24/7 is the Name of the Game for Dealer Chat
"Jeff  - Let me call this response "THE BRICK"  -- It is anecdotal but answers this question.    In my very first BDC director role for a Toyota store (2001) I ran into a website development issue with the a very…"
Mar 25, 2015
jeff sterns commented on jeff sterns's blog post Why 24/7 is the Name of the Game for Dealer Chat
"Hi Steven, I, too, was hoping to hear from a GM or DP before replying. The main objection we hear is that they've tried chat in the past and it didn't work. Things are simply different today. Chat generates more contacts and leads. All…"
Mar 25, 2015
steven chessin commented on jeff sterns's blog post Why 24/7 is the Name of the Game for Dealer Chat
""If you’re selling the same vehicles at approximately the same price, you have to differentiate yourself. Sometimes, the ability to contact you is all of the differentiation you’ll need to start to earn their business." Lincoln…"
Mar 22, 2015
jeff sterns posted a blog post

Why 24/7 is the Name of the Game for Dealer Chat

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.There are two primary reasons that it wasn’t a fad that died away like so many other website…See More
Mar 18, 2015
Mathew Koenig commented on jeff sterns's blog post A Logical Connection Between Texting and Website Chat
"Good read Jeff. Its a common misconception that generating leads by text is hard because almost every company out there has taken the Starbucks approach and customers don't want to be blasted with text like they are with emails so they…"
Jan 4, 2015
jeff sterns's blog post was featured

A Logical Connection Between Texting and Website Chat

When we look at texting as it pertains to the car business, it's easy to see that the mobile revolution has people letting their fingers do the talking. It's a method of communication that is becoming the primary way for millions of people in North America. How does a dealership translate this trend into lead generation on their…See More
Jan 4, 2015
jeff sterns posted a blog post

A Logical Connection Between Texting and Website Chat

When we look at texting as it pertains to the car business, it's easy to see that the mobile revolution has people letting their fingers do the talking. It's a method of communication that is becoming the primary way for millions of people in North America. How does a dealership translate this trend into lead generation on their…See More
Jan 2, 2015

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
CarChat24
What is your current position within your organization?
VP Sales and Business Development
What is your company website?
http://www.CarChat24.com
What is your Facebook page/URL?
http://www.facebook.com/jeffsterns
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sterns
How did you specifically hear about dealerELITE? If referred, who?
years ago when running Dimmitt Bentley / Now Bentley Tampa Bay
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Chris, we met at AutoCon.
I can offer being a contribution to the business at large. "Very little in my life has any value if it does not include helping others".

Jeff sterns's Blog

Chat and Phone Leads Start with a Helping Hand

Posted on March 30, 2015 at 9:50am 1 Comment

One of the biggest lessons I learned when working at the dealership was that you can't do the same things on the phone or in chat that you would do when you're talking to a person face-to-face. We often discuss controlling the transaction and leading our customers down the right path, but if they're not…

Continue

Why 24/7 is the Name of the Game for Dealer Chat

Posted on March 18, 2015 at 3:45am 4 Comments

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.

There are two primary reasons that it wasn’t a fad that died…

Continue

A Logical Connection Between Texting and Website Chat

Posted on January 2, 2015 at 2:54pm 2 Comments

When we look at texting as it pertains to the car business, it's easy to see that the mobile revolution has people letting their fingers do the talking. It's a method of communication that is becoming the primary way for millions of people in North America. How does a dealership translate this trend into lead…

Continue

Do You Know How Many Website Visitors You Get Late at Night?

Posted on October 22, 2014 at 12:56am 4 Comments

It's the quiet time. Just about everyone has it. Whether it's late at night when everyone's in bed or early in the morning before everyone wakes up, a good chunk of people do much of their important website surfing when there are fewer distractions of life to prevent them from their task at…

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Comment Wall (1 comment)

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At 8:46am on September 17, 2012, David Long said…

Welcome Jeffy

 
 
 

Blog Posts

Top 6 Things Car Dealers Do To Make Car Buying Difficult

Posted by Jim Dykstra on February 25, 2017 at 1:28pm 0 Comments

Your Turn To Drive discusses Top 6 Things Car Dealers Do To Make Car Buying Difficult. Jim Dykstra of www.vinadvisor.net, James Raia of The Weekly Driver and Jaclyn Trop discuss what to watch for when…

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What Dealers Will Miss in Beepi’s Failure

Posted by Jim Dykstra on February 25, 2017 at 1:16pm 0 Comments

As reported by TechCrunch... https://s3-us-west-2.amazonaws.com/ds-uploads-production/content/308498/fy5Y3oY36yIceTF.760x410.png " style="float: right; height: 110px; margin: 0px 0px 20px 20px; width: 200px;" />

Yet…

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How Influencer Marketing Can Help Sell Cars

Posted by Paul Potratz on February 24, 2017 at 2:51pm 1 Comment

Influencer marketing. It’s an affordable way to get your brand name out there and increase your sales. But where do you start?

In order to add influencer marketing to your strategy or campaign, you…

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Are Millennials Disrupting the Auto Industry?

Posted by Devin Koskan on February 24, 2017 at 8:36am 0 Comments

Millennials are growing in number and their car buying preferences are…

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Need Help, How can we motivate sales people to work for us?

Posted by John Caudell on February 23, 2017 at 4:00pm 0 Comments

We are a Independent dealer in Hawaii, and have been for the last 22 years. I basically don't have any franchise dealer experience or training. I've had to learn everything by the "seat of my pants", through webinars and through NIADA…

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ALR Panelist Opportunity

Posted by DealerELITE on February 23, 2017 at 2:00pm 0 Comments

ALR Panelist Opportunity:

Automotive Leadership Roundtable…

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