jeff sterns
  • Palm Harbor, FL
  • United States
  • CarChat24
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jeff sterns's Page

Latest Activity

jeff sterns posted a blog post

Don't Just Capture Leads Differently. Get More.

Website chat is viewed by many dealers to be an alternative method of communication, as it should be. There are some who view it as a lead generation tool and they can look at numbers to show that they're getting more leads, but to truly test their results that must take a closer look.Properly positioned and managed chat on…See More
Aug 24
jeff sterns's blog post was featured

Fill the Gaps in Lead Generation with Chat

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.Here are some things that we have found to be true with chat that…See More
Jul 25
jeff sterns posted a blog post

Fill the Gaps in Lead Generation with Chat

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.Here are some things that we have found to be true with chat that…See More
Jul 25
Joe Clementi commented on jeff sterns's blog post The Absolute Importance of Accountability When Running a Dealership
"I concur with @Robert, this is an excellent post. I too will share this with my dealer friends! Accountability is everything!  One of my favorite quotes is “If you want to keep getting what you are getting…keep giving…"
Jul 4
Robert Linkonis Sr commented on jeff sterns's blog post The Absolute Importance of Accountability When Running a Dealership
"Fantastic post!!!  I will be sending the link to some dealer friends!"
Jul 3
jeff sterns's 2 blog posts were featured
Jul 3
jeff sterns was featured
Jul 3
jeff sterns posted a blog post

The Absolute Importance of Accountability When Running a Dealership

It’s amazing. And I’ve seen it a hundred times. They don’t realize they’re doing it but they still do it. That’s for sure. I heard a salesman with his chest puffed out (as it should be) reliving the story of a terrific job done with the happy new owner of a car. The salesman DID do a great job. These people were cold to…See More
Jun 29
jeff sterns posted a blog post

Everything on Purpose

“Ah, to come to the end of one’s life and realize one has never lived.” — Henry David ThoreauIs life just happening to you or are you living it on purpose? Does your life and income depend upon the direction of the wind? Is it fate? Or will you pull it? You can decide what you want, add some character (doing something…See More
Jun 23
jeff sterns posted a blog post

Self-Talk, Affirmations & Your Ability to Change Beliefs

Now, sometimes during a class or seminar I’m conducting I’ll get asked “Jeff, can’t you just share the secrets to selling? The tricks, shortcuts, or just some really good closes?” The answer is, “Sure.” I’ve done it thousands of times. I’ve even trained competing dealers while I was employed by one of them! I’ve trained literally…See More
Jun 8
jeff sterns and Matthew Brown are now friends
May 22
jeff sterns posted a blog post

Relatedness-Based Selling™

“You have to decide to love it first. Then the reasons to love it will appear.”— Jeff SternsLet me open with this: you have every reason to feel proud of yourself. First, you are open to looking at yourself and this shows accountability. Second, when you get really good at this and make terrific money and tons of friends over…See More
May 22
jeff sterns commented on Richard Holland's blog post Fallon Chooses Ford amongst Controversy & Salespeople Humiliation
"Hi Richard,  I went back and forth on this. There is spending time to make a few sales vs spending time with a small chance at selling Jimmy his truck. Here is where I landed: I say go for it! I remember that when I used to jump in my car for…"
Apr 11
jeff sterns's blog post was featured

Jeff's steps to the sales- Step 2.B. More on "Relatedness"

Do it on Purpose!!Another part of relatedness and trust is the signals you send out about yoursimilarities (trustworthiness). This is real documented stuff. Pick up any book onNLP (Neuro Linguistic Programming). You can get even better relatednessthrough matching the clients’ breathing, posture and speech tempo. You canlisten for cues about how they get information, which will ensure that yours goes“in.” For instance when they are a slow talker and use a lot of feelings words,make sure you use…See More
Dec 1, 2013
jeff sterns posted a blog post

Jeff's steps to the sales- Step 2.B. More on "Relatedness"

Do it on Purpose!!Another part of relatedness and trust is the signals you send out about yoursimilarities (trustworthiness). This is real documented stuff. Pick up any book onNLP (Neuro Linguistic Programming). You can get even better relatednessthrough matching the clients’ breathing, posture and speech tempo. You canlisten for cues about how they get information, which will ensure that yours goes“in.” For instance when they are a slow talker and use a lot of feelings words,make sure you use…See More
Nov 30, 2013
jeff sterns posted a blog post

Jeff's steps to the sale...Step 2 - Get Relatedness

Get RelatednessFinding connected-ness through sameness.This step overlaps Steps 1 through infinity. One thing that frustrates me morethan just about anything when coaching a salesperson is this: We’ll be into thedeal and something is going wrong. The customer all of the sudden wants to boltjust before or a few minutes after we serve figures. I ask where the client is andget, “Oh she left already.” The first thing I’ll do is to ask about how the rapportor “relatedness” was. Here’s the response…See More
Nov 18, 2013

Profile Information

Which best describes you?
Vendor Partner
What company do you work for (or own)?
CarChat24
What is your current position within your organization?
VP Sales and Business Development
What is your company website?
http://www.CarChat24.com
What is your Facebook page/URL?
http://www.facebook.com/jeffsterns
What is your LinkedIn page/URL?
http://www.linkedin.com/in/sterns
How did you specifically hear about dealerELITE? If referred, who?
years ago when running Dimmitt Bentley / Now Bentley Tampa Bay
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
Chris, we met at AutoCon.
I can offer being a contribution to the business at large. "Very little in my life has any value if it does not include helping others".

Jeff sterns's Blog

Don't Just Capture Leads Differently. Get More.

Posted on August 24, 2014 at 4:45pm 0 Comments

Website chat is viewed by many dealers to be an alternative method of communication, as it should be. There are some who view it as a lead generation tool and they can look at numbers to show that they're getting more leads, but to truly test their results that must take a closer look.



Properly…

Continue

Fill the Gaps in Lead Generation with Chat

Posted on July 25, 2014 at 2:00am 0 Comments

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Continue

The Absolute Importance of Accountability When Running a Dealership

Posted on June 29, 2014 at 9:16pm 2 Comments

It’s amazing. And I’ve seen it a hundred times. They don’t realize they’re doing it but they still do it. That’s for sure. I heard a salesman with his chest puffed out (as it should be) reliving the story of a terrific job done with the happy new owner of a car. The salesman DID do a great job. These…

Continue

Everything on Purpose

Posted on June 23, 2014 at 3:59am 0 Comments

“Ah, to come to the end of one’s life and realize one has never lived.” — Henry David Thoreau

Is life just happening to you or are you living it on purpose? Does your life and income depend upon the direction of the wind? Is it fate? Or will you pull it? You can decide what…

Continue

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At 8:46am on September 17, 2012, David Long said…

Welcome Jeffy

 
 
 

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