Conversations about digital retailing in the automotive industry tend to center around two things: customer experience and an increase in sales volume. But some dealers feel that it just leads to decreased margins on the front-end in the “race to the bottom,|” and that face-to-face interaction will end in more revenue – whether that's in the front or the back…

Car insurance for young people generally costs more than your usual car insurance. Sometimes it may seem as if you do not want to give your son or daughter a chance in driving just because of the cost, but you know you have to. Do not worry. Even if there it will cost you a lot, the benefits…

“If you are out to buy car insurance first car policy then there could be few things which you need to know before you start researching your options. Typically, new cars can be purchased in 3 different ways-outright payment, finance or lease.” 

Depending on the…

Irrespective of how much assets you own, it is important to put together an estate plan that’s effective, otherwise, not only would the beneficiaries get less but also it could lead to unnecessary strife regarding who gets how much. Some practical tips for building a practical estate plan:

Specify the Beneficiaries and What They Will Receive

It is critical that you make your will; as otherwise, the laws governing your domicile will come into play in deciding…

When it comes to understanding auto insurance rates, many drivers may believe that the only matter of importance is how clean their driving record is. Although a driver’s accident record and any history of traffic violations certainly are extremely important factors that insurers use when calculating auto insurance rates, they’re far from the only factors. Even a driver with a spotless record may have higher insurance rates than another driver with one or two speeding tickets on his or her…

The Emergence of the Digital Dealership

Over the years I’ve helped numerous sales and service departments evolve to meet the needs of today’s tech savvy digital shoppers. While none have been bold enough to launch a completely digital sales process, it’s certainly on their radar as most of them realize they will have to change in order to survive.

So why isn’t F&I evolving?

Want to make enemies in an F&I…

EMBRACE CHANGE

            The glass ceiling for women’s acceptance in the finance industry was shattered over a decade ago.

            According to the 2012 Catalyst Census of Women Executive Officers and Top Earners, which counts the number of women in upper management in Fortune 500 companies, women comprise over 18% of all executive officers in the finance industry, and 19% of board directors in the finance and insurance industries…

AutoNation USA, the #1 publicly owned retailer, opened it’s doors as a mega “one pricing” pre-owned operation in 1997. It built elaborate showrooms; county records show one was 218,000 square feet. The showrooms included a café, a playroom, and an aftermarket display platform.

Kiosks with computers were placed throughout the store enabling consumers to efficiently check out in-stock inventory or to submit a loan application. Customers were greeted at these kiosks by F&I…

This article was written by: Dennis Kane

I see an increasing trend from auto dealers: slip, trips and falls are on the rise, particularly in the service department.

This uptick can be attributed to some or all of the following factors:

• Dealerships are simply more hazardous than previously, either due to changing weather patterns or because attention to safety has waned,

• Dealerships are servicing a greater number of cars because more…

Dozens of newly created automated menu systems are popping up on Internet sites and

through sales vendors claiming their use will vastly increase dealer profits

while limiting liability. Of course each system is “the best one available!”

Can you believe the advertising…

For most dealers nationwide, a one-pricing sales strategy is a tough concept to accept. To even

suggest that their sales staff should be given the authority to finalize every

transaction at their desks and include the menu presentation without sending

any customer into “the box” is heart-stopping for them. What about banning the

F&I office altogether?…

Time Management for a Better Bottom Line and Improved CSI