The Discovery Channel’s “Shark Week” has become a cultural phenomenon in our country. Sharks are relatively mysterious and most people don’t know much about them. Cars are very similar in nature. We know that we need them and which ones are cool, but most people don’t really know how they work. And not only that, as one in six vehicles on the road has open recalls…
ContinueAdded by Chris Miller on August 15, 2016 at 10:28am — No Comments
In my past few blogs, I discussed the various areas in a dealership that are affected by the current recall epidemic, compared the differing viewpoints about recall repairs from dealers and consumers, discussed non-compliance in recall repairs on…
ContinueAdded by Chris Miller on July 8, 2016 at 9:39am — 1 Comment
When did you last walk through the customer entrance of your dealership and look at what is truly being experienced by the customer?
Forget for a moment whether a sales consultant’s work area is messy, or if there are smudges on the windows. Let’s look a little closer at what a customer could see, hear or feel when they interact with your dealership in any…
ContinueAdded by Mike Gorun on November 18, 2014 at 8:49am — No Comments
An excellent and valuable article by Andy Rachleff - President & CEO at Wealthfront Inc.
Over the past few weeks, I have noticed a significant difference in the way older and younger people see the importance of experts. It’s a classic generation gap.
People in…
ContinueAdded by Willis Williams on December 14, 2013 at 12:00pm — 1 Comment
The word Jade is a heteronym (a word with the same spelling, yet different meanings) that is used in one form or another in the arena of sales. When used as a noun, Jade is a beautiful, expensive gemstone. As a verb, Jade is worn out broken down worthless and dull. If the word Jade was used to describe your qualities as a sales professional, would you be described as…
ContinueAdded by Marsh Buice on February 21, 2012 at 9:30am — 9 Comments
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