For The First Time in DrivingSales Executive Summit. two DSES Best Idea Winners Co-Present at DSES2022
Join Bryan Armstrong and Myself on Oct 10 from 11:00 -11:40 AM PDT for our session on:
Setting Up Your Service Advisors for Success Online Like You Do Your…
Added by Brad Paschal on September 6, 2022 at 2:05pm — No Comments
Most dealerships already find it difficult to recruit technicians. With the influx of warranty and safety recall repairs expected to increase, and as manufacturers pump out more electric vehicles, the need for experienced techs will explode. Some dealerships have found creative ways to recruit technicians – mostly for quick service – because they can be…
ContinueAdded by Sean Reyes on November 15, 2021 at 9:15am — No Comments
A recent news story, published by Reuters, shares how Mexico is moving to allow unregistered used cars brought into Mexico illegally to be registered for a whopping $124. According to the article, Baja, California has as…
ContinueAdded by Sean Reyes on November 4, 2021 at 10:49am — No Comments
Many dealers feel they need both a sales and a service BDC based on advice from numerous industry trainers. The thought process is that the sales BDC’s job is to set appointments for sales customers and the service BDC sets appointments for service customers. But what if you combined the two to create a single service BDC? Service is the largest percentage of…
ContinueAdded by Sean Reyes on October 21, 2021 at 10:41am — No Comments
At the end of July 2021, a new law passed in Illinois requiring dealerships to pay retail rates to technicians for the actual time and labor it takes to repair vehicles that are under warranty. The justification being that technicians are highly trained workers and should be paid wages that…
ContinueAdded by Sean Reyes on September 20, 2021 at 10:33am — No Comments
In the last month or so, several automotive manufacturers have announced production cuts. One would think that is perhaps counterintuitive in the sense that, with a market severely lacking new vehicles, shouldn’t OEMs ramp up production rather than decrease it?
According to the…
ContinueAdded by Sean Reyes on September 9, 2021 at 10:32am — No Comments
Connected cars are generating new lists of prospects: customers whose cars are telling them they need a service. You’ve likely received what we’re calling an “OEM Action List” of these customers from your manufacturer. Prompt follow-up with the right message can net you new business and loyal customers – especially important today when the…
ContinueAdded by JoAnn Bedenbaugh on August 17, 2021 at 12:08pm — No Comments
During the pandemic, we’ve seen a dramatic decrease in the number of cars on the road as working from home has become commonplace. In fact, according to several sources, working from home may be here to stay. It decreases company expenses and, some researchers say, employees are actually more productive.
However, while driving dramatically…
ContinueAdded by Sean Reyes on August 6, 2021 at 11:35am — No Comments
Service warranty audits are back – some dealers say with a vengeance, according to a recent Auto News article. Others consider the return of audits, now that the pandemic has eased, to be business as usual. Why do some dealers find it easy to stay…
ContinueAdded by Travis Peterson on July 21, 2021 at 5:25pm — No Comments
We’re not alone when it comes to a labor shortage. Data released in July by the US Bureau of Labor Statistics indicates job openings hit a record high in May. The increase largely reflects more vacant positions in the healthcare, education, accommodation, and food services sectors. But few industries have been as directly affected and had revenues hit as much…
ContinueAdded by Sean Reyes on July 16, 2021 at 11:13am — No Comments
An insightful article in Forbes details the rise – and expected fall – for used car values. Interestingly enough, the article chose the wording for the headline to include “crash” and “brace for impact.” There…
ContinueAdded by Sean Reyes on June 28, 2021 at 9:36am — No Comments
During this pandemic, many dealers introduced measures to ensure vehicle service is more convenient and fits the current lifestyle of their customers. This, of course, comes at a cost. Dealerships have to pay porters or drivers to go to the customer's house, pick up their vehicle, return to the dealership to perform the service, then return it to the…
ContinueAdded by Sean Reyes on April 8, 2021 at 10:07am — No Comments
Customer retention can be tough. Independent repair shops lure customers away in droves with coupons or offers that promise low routine maintenance pricing. However, winning consumers on price alone is a short-term victory compared to winning over their loyalty for the long haul with quality work, certified technicians, and impeccable service. Luring them…
ContinueAdded by Sean Reyes on January 6, 2021 at 9:09am — No Comments
One thing that the holidays usually bring is travel. Families want to celebrate the holidays with loved ones and, this year, even during the COVID-19 pandemic, traveling is still happening. The difference right now is that a LOT more people are choosing to drive rather than fly,…
ContinueAdded by Sean Reyes on December 11, 2020 at 10:24am — No Comments
Remember when industry experts were predicting that millennials weren’t interested in owing vehicles? Turns out, they were wrong. The millennial generation with close to 80 million members is expected to account for 40 percent of all new-vehicle purchases over the next ten years, according to research by Deloitte.
All of those vehicles will need service. That’s a huge opportunity for dealership service centers – but only if they…
ContinueAdded by Philip R Spagnoli on December 1, 2020 at 9:42am — No Comments
The retail auto business is stressful for all departments. In normal times, employees work 50+ hours per week simply to keep up with the demand from both customers and management. However, during the current pandemic, all departments are working harder than before to not only make a living but also to keep up with the expectations of their…
ContinueAdded by Sean Reyes on November 20, 2020 at 10:32am — No Comments
Dealerships are having a tough time acquiring used vehicle inventory at competitive prices right now. Due to recent OEM shutdowns, new car models are sparse. And, even with large rebates, incentives, and low interest rates, consumers are being especially careful with their finances in these tumultuous times and are shopping for used vehicles more than ever…
ContinueAdded by Sean Reyes on October 16, 2020 at 8:42am — No Comments
Dealerships are having a tough time acquiring used vehicle inventory at competitive prices right now. Due to recent OEM shutdowns, new car models are sparse. And, even with large rebates, incentives, and low interest rates, consumers are being especially careful with their finances in these tumultuous times and are shopping for used vehicles more than ever…
ContinueAdded by Sean Reyes on October 16, 2020 at 8:42am — No Comments
While some dealerships have done an incredible job of surviving the storm that is the COVID-19 pandemic, in many cases, sales and service have decreased. Customers still want to buy cars and service their vehicles, but a good amount are still in a self-isolation.
As a result, most dealerships have experienced a decline in service revenue at a…
ContinueAdded by Sean Reyes on August 28, 2020 at 9:38am — No Comments
Today's Environment
Do you ever get fed up with the chatbots that keep appearing on websites even after you have shut them down? Well, many websites could use some chatbot best practices! That is just one of several things I find that need to be fixed on dealer websites to improve the consumer experience.
I don't know how many of you have gone and tried to navigate your dealer website. In many cases it is confusing and an absolute nightmare. It is…
ContinueAdded by Ujj Nath on August 20, 2020 at 10:42am — No Comments
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