Anne Fleming's Blog – August 2012 Archive (2)

Dealers: 'Just Say NO' to No-Test-Drive Buyers

A new report released by Maritz Research recently claims that four in 10 customers are not even test driving their cars before purchasing. This is an astounding number of consumers, even if half of them didn’t tell the truth.

This phenomenon of customers bypassing the test drive can actually cause a backlash of issues…

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Added by Anne Fleming on August 27, 2012 at 2:29pm — No Comments

5 Features of Top‐Notch Customer Service

Women are the fastest growing segment of car buyers at car dealerships, spending billions of dollars annually on new and used cars, as well as car service and maintenance.

They’re more confident, educated and prepared to make smart car decisions than ever before, and thanks to dealer rating websites like Women-Drivers.com, Facebook, Twitter and other online outlets, women are also voicing their opinions on those decisions in greater numbers.

Car dealerships have to treat women…

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Added by Anne Fleming on August 8, 2012 at 7:52pm — No Comments

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