Anne Fleming's Blog – October 2018 Archive (2)
How Your BDC Can Minimize Leakage with Digital Customers
Did you know that less than 6 in 10 women car buyers report not being satisfied with the initial greeting at car dealerships? Last week, we discussed how to improve in-store guest engagement with 7 ‘face-to face’ suggestions.
However, when the initial interaction is via email or social media, your response is no less important. Digital communications have the advantage of being read when your customer has the…
ContinueAdded by Anne Fleming on October 17, 2018 at 12:38pm — No Comments
The Bad News About Customer Greetings at Dealerships
How do your consultants greet women customers when they come in the door? Does the content, context and tone of a greeting make a difference in the interaction? How about from your BDC with internet leads?
Dealerships spend so much time working toward showcasing a positive resumè of reviews – usually on several platforms. However, a…
ContinueAdded by Anne Fleming on October 3, 2018 at 1:33pm — No Comments
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