Anne Fleming's Blog – December 2018 Archive (2)
Why Shop Here? Your Culture Matters.
Why Shop Here? Your Culture Matters.
When thinking about business operations, it’s common to examine sales strategies, customer service procedures, and customer experience. Less common is a review of dealership culture, which is the cornerstone that drives your operations and provides consistency. Business culture is the collection of beliefs, values, and practices that are more esoteric and usually…
ContinueAdded by Anne Fleming on December 19, 2018 at 1:17pm — 1 Comment
What’s Your Dealer’s Chemistry with The Decision-Maker?
Change. It is always happening. Our typical reaction is either happiness and acceptance, or push and resistance. Regardless of our response, change occurs nonetheless. But it is our view to what is happening and how we face the change that is always…
Added by Anne Fleming on December 5, 2018 at 11:51am — No Comments
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