AutoWeek spotlighted the ’53 Mercury on their website, and it got me thinking how sad it is that such a storied brand has fallen by the wayside, and that dealerships that aren’t careful can also end up like the dodo bird or Mercury brand.

CSI is critical to SURVIVAL

One of the intangible benefits for our Live Chat products is that it can help guard your CSI. Not just the CSI the factory measures, but the one that has your customers posting…

http://www.goallinesolutions.com/blog/the-keys-to-driving-better-customer-service-in-the-automotive-industry/

I have been in the car business for close to five years now, and I still find it horrifying when I hear customers talk about previous purchases and visits to Car Dealerships. For anyone to really make a go at a career in the car business, The first thing for them to understand is that service is still senior! People who are making or considering making a purchase that size still deserve a certain level of service. And by what I have heard, it is also a great way to differentiate yourself in…

We live in a society that puts the dollar above the customer. That is, corners are cut and customer service is subservient to getting "paid." Don't get me wrong, I like getting paid as much as the next person but too many times we question the return before we implement any kind of customer service process that influences both repeat business and word-of-mouth.…