All Blog Posts Tagged 'management' (594)

Disgruntled Service Personnel Need A Take

Ever find yourself with "disgruntled" Service Personnel and wondered "How did it get this bad?" You know people are getting "fed up" when you have top personnel (like a Superstar Service Advisor) give notice from seemingly out of nowhere or Customer complaints suddenly increase overnight or accidents start happening.

These are all signs that something is amiss.

You need to have a "Take."

Take a Moment and begin by opening the door of two-way communications… Continue

Added by Leonard Buchholz on April 13, 2011 at 4:19pm — No Comments

Management and Sales Performance Training Lesson: Authenticity

“Deliver on your ideas. Nothing silences critics like success. Raise the bar for yourself and project a greater vision for those around you.” When Tony Paragas shared this statement with me, I felt challenged to seize the moment and share a…

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Added by Stephanie Young on April 8, 2011 at 11:00am — 6 Comments

Sales Success Tips from a Basketball Team

There are good days and bad days. Just ask the basketball team from Butler University during the 2011 NCAA Men's Division 1 Basketball Tournement. I am sure they prepared and practiced for "The Big Event" but…

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Added by Stephanie Young on April 6, 2011 at 2:00pm — 7 Comments

5 Tips for Remarkable Dealership Video Testimonials

A recommendation from someone else still remains the most-trusted source of information to help buyers when deciding to purchase a vehicle. They reach out to their network on Social Media, they visit Yelp and other review sites and they eventually land on your dealership’s website. They come to your site to peruse… Continue

Added by Kathi Kruse on April 4, 2011 at 1:30pm — 14 Comments

Five Ways to Keep Your Reputation Management Engine Idling Smoothly

Dealers: Don’t Count on “Fuel Additives” to Power Your Reputation Management Process…

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Added by The Cobalt Group on March 23, 2011 at 5:43pm — No Comments

12 Tips for Increasing Your Dealership Facebook Fans

Almost daily, dealerships ask me how they can build their fan base on Facebook. While having a lot of fans is good, keep in mind that you always want to increase quality not quantity. Making a commitment to managing Facebook is the first step. The objective is getting BUY IN from the managers and staff. The ultimate goal is to get a… Continue

Added by Kathi Kruse on March 10, 2011 at 1:30pm — 3 Comments

Digital Dealer Webinar with Larry Bruce - Reputation Management

Hi DE members!

I wanted to let everyone know about an upcoming Digital Dealer webinar on March 17, 2011 at 12pm EST/9am PST with Larry Bruce.

10 free tools that will help you manage and monitor your online reputation

You know you need to do it. But managing your reputation online has always seemed…

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Added by Arnold Tijerina on March 3, 2011 at 6:58pm — No Comments

5 Reasons Dealerships Need a Social Media Manager

Car dealers in Southern California (and probably everywhere else) are asking themselves whether or not they need a Social Media manager. Many are noticing the popularity of Social networks and it was all the rage at NADA2011. The problem is they don’t know who, how, why, when or where to start. I wrote in a post a… Continue

Added by Kathi Kruse on February 18, 2011 at 2:00pm — 7 Comments

EXCELLENCE FOR SUCCESSNOW!

Going far beyond the call of duty, doing more than others expect - this is what EXCELLENCE is about. And it comes from striving, maintaining the highest standards, looking after the smallest detail, and going the extra mile. EXCELLENCE means caring - it means a special effort to do more.…

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Added by Travis Snow on February 16, 2011 at 4:00pm — No Comments

100 ways for Leadership SUCCESSNOW!

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Added by Travis Snow on February 16, 2011 at 3:00pm — No Comments

CHANGIING OUR CULTURE

Landmark Training Blog Sight

“Our industry needs more nurturers and fewer managers.”

What does that statement mean to you?

The trend in our industry is to hire people based on tenure and experience rather than talent and skills. How many sales people and…

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Added by David Simpson on February 11, 2011 at 5:31am — No Comments

3 Strategies for Failure

There are 3 Strategies for Failure that many Service Managers and Fixed Operations Directors use (with little Success) to facilitate changes in their daily operations and the behaviors of Service Department Personnel.

Yet, these 3 Strategies are the most common response many otherwise capable Managers (and Dealer Principals) use over and over again with little to no results. This in turn leads to a downward spiral of resentment followed by anger followed by the inevitable angry… Continue

Added by Leonard Buchholz on January 20, 2011 at 10:53am — No Comments

5 Social Marketing 'Need to Knows' for Dealerships

Almost everyday I talk to dealers and their staff who ask really great questions about Social Media and what’s called “Inbound Marketing”. Wikipedia and… Continue

Added by Kathi Kruse on January 19, 2011 at 7:42pm — No Comments

Seminar "3 Rules For Increasing Service Absorption" Jan 5th

Still not too late to sign up. Send an email to freetraining@dealerprotraining.com for phone access and workbook.

Make 2011 the Year of Results!

Added by Leonard Buchholz on January 5, 2011 at 12:30pm — No Comments

The 5 Cornerstones Of Building An Influential Personal Brand

Continuing on the path I started when I wrote "Building Your Personal Brand by Harnessing The Power of Social Media" I wanted to write a second post that digs a little deeper into a few aspects of that…

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Added by David Johnson on December 27, 2010 at 5:27pm — 2 Comments

Building Your Personal Brand by Harnessing The Power Of Social Media

Are You Exceptional?

Well, are you? It's a question you should ask yourself sooner rather than later, before you do though you should check your ego at the door and be honest with yourself. I ask because it's the difference between what's expected and the service given that will decide whether…

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Added by David Johnson on December 24, 2010 at 3:47pm — 4 Comments

Make It Free...and Nobody Gets Hurt!

I can’t tell you how many times I’ve been sitting with a client when they say, “I’m sick of being held hostage by customers who threaten me with posting a bad review on Yelp.” Just last Friday, I had a conversation about this with a good friend who’s a successful sales manager for high-line import dealership here in the OC. “Customers…

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Added by Kathi Kruse on December 21, 2010 at 8:30am — 1 Comment

Lead 2011, Not Manage 2011

In the Dealership we can find ourselves in a position where we are Managing more than Leading.

Typically, as the level of responsibility grows, so grows the level of administrative duties. These administrative duties include responsibility for how much to spend on light bulbs for the showroom floor to changing the shop supplies vendors.

Everything in the Dealership somehow manages to come across your desk, right?!

This is part 3 in the Leadership for 2011… Continue

Added by Leonard Buchholz on December 13, 2010 at 12:09pm — No Comments

Yep, He Said...See Me First!

This week I stumbled upon a priceless video of a Cal Worthington TV commercial from 1979. He’s infamous here in Southern California and I’ve never met a better car dealer than Calvin Coolidge Worthington. He knew instinctively how to draw people into his store. You wanted to go there…

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Added by Kathi Kruse on December 9, 2010 at 12:00pm — 1 Comment

The Stars Are Lining Up With Google Hotpot

It's hard keeping pace with Google in the past month and I bet you haven't thought about how Google Hotpot will impact your dealership. Read my thoughts at the end of this post but let me help you catch-up on terminology first.

It's been a busy month for Google: Google Instant, Google Preview, Google Boost, and now Google Hotpot. It seems that I'm chasing Google's product team to understand the implications of all these new… Continue

Added by Brian Pasch on December 5, 2010 at 1:55pm — 1 Comment