Jeff Cowan
  • Male
  • Rancho Santa Margarita, CA
  • United States
  • Jeff Cowan's PRO TALK, Inc.
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Jeff Cowan's Discussions

The Simple Pay Plan That Creates Accountability

Started Jun 9, 2014 0 Replies

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I received such tremendous feed back from it a couple of weeks ago,…Continue

Tags: survey, plan, pay, scores, customer

God Bless Our Troups and God Bless the Indy 500

Started May 23, 2014 0 Replies

Demonstrating excellence and holding ourselves to the highest standard will create a life that honors those who have made the ultimate sacrifice.…Continue

Tags: motivation, 500, race, indy, day

Seeking Sales Consultant

Started this discussion. Last reply by Douglas Grimaldi Jul 28, 2012. 1 Reply

We are an Automotive Consulting Company in our 26th year of business and have an office located in Rancho Santa Margarita. Our company is experiencing tremendous growth and raising the bar in the…Continue

Tags: training, employment, jobs, sales

 

Jeff Cowan's Page

Latest Activity

Jeff Cowan posted a blog post

Write Service Podcast: Episode 29- The Myths of Writing Service Part 1

The most requested series is back! Jeff covers the top twenty myths of writing service, starting with the first five in this episode. Stay tuned to hear them, use them for meeting topics and tools, learn how to bust them, and find out the facts to support it. Copyright 2018 Wm Jeff CowanWebsite: www.automotiveservicetraining.comClick HERE to watch!See More
Thursday
Jeff Cowan posted a blog post

Success in Professional Sales Podcast- Episode 28: Got Ghosted?

This week, Jeff discusses what to do when you get ghosted! You present your product or service, get your customer excited and bought in, they may even verbally commit, and then they disappear. So now what? Stay tuned for Jeff's secret on re-opening the conversation! Copyright 2018 Wm Jeff CowanClick HERE to watch!Website: TheJeffCowan.comSee More
May 15
Jeff Cowan posted a blog post

Write Service Podcast: Episode 28- The "Know-It-All"

Have you ever dealt with a know-it-all? Do you work with one now? Tune in to hear Jeff's thoughts regarding the message they convey, what business owners think of them, and some tips to actually help them! Whether you know someone or you think YOU know it all, this is a beneficial message to everyone. 2018 Wm Jeff Cowan Website: AutomotiveServiceTraining.comClick HERE to watch!See More
May 10
Jeff Cowan's blog post was featured

Success in Professional Sales Podcast- Episode 27: Critique, Critique, Critique!

Tagging on from last week's episode, Jeff discusses what to do after you make the presentation: CRITIQUE! Smart to do after a good presentation, a bad presentation, or a missed opportunity. It can be two sets of eyes, feedback, a simple conversation, or constructive criticism, but it will always have a lesson learned. Copyright 2018 Wm Jeff CowanClick HERE to watch!Website: TheJeffCowan.comSee More
May 9
Jeff Cowan posted a blog post

Success in Professional Sales Podcast- Episode 27: Critique, Critique, Critique!

Tagging on from last week's episode, Jeff discusses what to do after you make the presentation: CRITIQUE! Smart to do after a good presentation, a bad presentation, or a missed opportunity. It can be two sets of eyes, feedback, a simple conversation, or constructive criticism, but it will always have a lesson learned. Copyright 2018 Wm Jeff CowanClick HERE to watch!Website: TheJeffCowan.comSee More
May 8
Jeff Cowan posted a blog post

Write Service Podcast: Episode 27- Just 15 Minutes a Day...

This week, Jeff discusses how to make training part of your daily routine. All you need is 15 minutes a day! It does not require a full day class, a complete week away from the drive, or anything excessive! Rather, follow the FIVE R's! Stay tuned to hear Jeff's tips on how to incorporate 15 minutes a day to make you maximize your opportunity. Copyright 2018 Wm Jeff Cowan Website: automotiveservicetraining.comClick HERE to watch!See More
May 3
Jeff Cowan posted a blog post

Success in Professional Sales Podcast: Episode 26- Making an Online Presentation

This week, Jeff focuses on how to make your next online presentation the most successful that it can be. With just nine proven steps, your presentation will not only close the deal, but also have your customer leaving rave reviews and coming back for more! It will help your rapport, your professionalism, your technique, and ultimately, your income! Copyright 2018 Wm Jeff Cowan Website: thejeffcowan.comClick HERE to watch!See More
May 1
Jeff Cowan posted a blog post

Write Service Podcast: Episode 26- Fearing Your Customer!

This week, Jeff discusses another mistake service advisors make: they fear their customer! Whether it is fear of telling them the truth, fear of asking for the sale, fear of a bad survey score, or fear of a heat case, it is a huge problem! Learn how to tackle the fear, embrace each customer, and turn around your sales and survey scores. Copyright 2018 Wm Jeff CowanWebsite: automotiveservicetraining.comClick HERE to watch!See More
Apr 26
Jeff Cowan posted a blog post

Success in Professional Sales Podcast: Episode 25- Never Stop Dating Your Customers

This week, Jeff discusses a golden sales rule: never stop dating your customers! By "dating", you are staying loyal, engaged, building rapport, and showing expert salesmanship. Some simple ways include writing a handwritten thank you note, making a phone call just because, or grabbing a small gift simply because you appreciate their business. No up-selling or advertising! Simply dating your customers, because when you stop, someone else will! Copyright 2018 Wm Jeff CowanWebsite: thejeffcowan.comClick HERE to watch!See More
Apr 24
Jeff Cowan's blog post was featured

Write Service Podcast: Episode 25- Key to Making an Extra 5-10% Income

This week, Jeff discusses the key to making an extra 5-10% income: having a strong follow-up program! Don't allow yourself or your process to become automated, don't rely on one approach for everyone, and always remember that NOTHING exceeds personal contact between you and your customer. With just five steps, you'll see higher retention, higher sales, and higher survey scores! Copyright 2018 Wm Jeff CowanClick HERE to watch!Also available on iTunes, GooglePlay, and Stitcher. Please RATE and SUBSCRIBE!See More
Apr 21
Jeff Cowan posted a blog post

Write Service Podcast: Episode 25- Key to Making an Extra 5-10% Income

This week, Jeff discusses the key to making an extra 5-10% income: having a strong follow-up program! Don't allow yourself or your process to become automated, don't rely on one approach for everyone, and always remember that NOTHING exceeds personal contact between you and your customer. With just five steps, you'll see higher retention, higher sales, and higher survey scores! Copyright 2018 Wm Jeff CowanClick HERE to watch!Also available on iTunes, GooglePlay, and Stitcher. Please RATE and SUBSCRIBE!See More
Apr 19
Jeff Cowan's blog post was featured

Success in Professional Sales Podcast: Episode 24- Four Reasons Why Sales Might Not Be For You...

Have you wanted to be in sales but you're not sure if it's the right fit? Sales is rewarding, challenging, and fast-pace, but it also is not for everyone! Stay tuned to hear the four points that will help you determine if this role is meant for you. Copyright 2018 Wm Jeff CowanClick HERE to watch!Website: thejeffcowan.comAlso available on iTunes and GooglePlay!See More
Apr 17
Jeff Cowan posted a blog post

Success in Professional Sales Podcast: Episode 24- Four Reasons Why Sales Might Not Be For You...

Have you wanted to be in sales but you're not sure if it's the right fit? Sales is rewarding, challenging, and fast-pace, but it also is not for everyone! Stay tuned to hear the four points that will help you determine if this role is meant for you. Copyright 2018 Wm Jeff CowanClick HERE to watch!Website: thejeffcowan.comAlso available on iTunes and GooglePlay!See More
Apr 17
Jeff Cowan posted a blog post

Write Service Podcast: Episode 24- Pay Attention to Detail

This week, Jeff discusses another common mistake that service advisors make: not paying attention to detail! This point falls in line with following the process, ensuring accuracy every time, and not skipping any steps. Whether you make a written list of details, keep a manual handy, or refresh your memory every day before you step on the drive, it's imperative that you actively pay attention to detail. Copyright 2018 Wm Jeff CowanWebsite: automotiveservicetraining.comClick here to watch!Also available on iTunes, Googleplay, and Stitcher. Don't forget to rate and subscribe!See More
Apr 12
Jeff Cowan posted a blog post

Success in Professional Sales Podcast: Episode 23- Getting Out of a Sales Slump

This week, Jeff discusses the dreaded, yet inevitable, sales slump. We are all guilty of falling into it for one reason or another, every once in a while. With 4 simple tips, you can overcome it! Failure as a teacher, readjusting aspects rather than "fail and repeat", and knowing you are never far from success are a few snippets of what this episode covers! Copyright 2018 Wm Jeff CowanClick here to watch!Also available on iTunes, GooglePlay, and Stitcher. Website: thejeffcowan.comSee More
Apr 10
Jeff Cowan posted a blog post

Write Service Podcast: Episode 23- Don't Coupon Yourself Out of Business!

This week, Jeff covers two more mistakes that service advisors make: They avoid the low mileage customers and they misuse coupons! First, low mileage customers are sometimes the best customers in the long run, simply due to your rapport, honesty, and integrity as their salesperson! Second, don't make the mistake of couponing yourself out of business! Stay tuned to hear Jeff's thoughts and tips regarding these two mistakes. Copyright 2018 Wm Jeff CowanClick here to watch now!Also available on iTunes, Stitcher, and GooglePlay!Website: automotiveservicetraining.comSee More
Apr 5

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Jeff Cowan's PRO TALK, Inc.
What is your current position within your organization?
President
What is your company website?
http://automotiveservicetraining.com/
What is your Facebook page/URL?
http://www.facebook.com/pages/Jeff-Cowans-PRO-TALK/164589270223619
What is your LinkedIn page/URL?
http://www.linkedin.com/in/jcprotalk
How did you specifically hear about DealerELITE? If referred, who?
Referral
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

Jeff Cowan has spent the last 27 years standing on service drives side by side with Service Advisors training them in the art of selling, customer service, customer retention, and communication skills. As a company he has trained several thousand dealerships and visited over 2,200 automobile dealerships in the United States and Canada and is generally recognized as the nation’s authority when it comes to training Service Advisors.

His company, PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

With over 37 years of sales experience and numerous sales awards from various retail companies, he has become one of the most sought after and highly regarded speakers throughout North America and Canada.

Jeff Cowan's Videos

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Jeff Cowan's Blog

Write Service Podcast: Episode 29- The Myths of Writing Service Part 1

Posted on May 17, 2018 at 12:00pm 0 Comments

The most requested series is back! Jeff covers the top twenty myths of writing service, starting with the first five in this episode. Stay tuned to hear them, use them for meeting topics and tools, learn how to bust them, and find out the facts to support it. Copyright 2018 Wm Jeff Cowan

Website: www.automotiveservicetraining.com

Click HERE to…

Continue

Success in Professional Sales Podcast- Episode 28: Got Ghosted?

Posted on May 15, 2018 at 12:00pm 0 Comments

This week, Jeff discusses what to do when you get ghosted! You present your product or service, get your customer excited and bought in, they may even verbally commit, and then they disappear. So now what? Stay tuned for Jeff's secret on re-opening the conversation! Copyright 2018 Wm Jeff Cowan

Click HERE to watch!

Website:…

Continue

Write Service Podcast: Episode 28- The "Know-It-All"

Posted on May 10, 2018 at 12:00pm 0 Comments

Have you ever dealt with a know-it-all? Do you work with one now? Tune in to hear Jeff's thoughts regarding the message they convey, what business owners think of them, and some tips to actually help them! Whether you know someone or you think YOU know it all, this is a beneficial message to everyone. 2018 Wm Jeff Cowan

Website: AutomotiveServiceTraining.com

Click HERE to watch!…

Continue

Success in Professional Sales Podcast- Episode 27: Critique, Critique, Critique!

Posted on May 8, 2018 at 12:00pm 0 Comments

Tagging on from last week's episode, Jeff discusses what to do after you make the presentation: CRITIQUE! Smart to do after a good presentation, a bad presentation, or a missed opportunity. It can be two sets of eyes, feedback, a simple conversation, or constructive criticism, but it will always have a lesson learned. Copyright 2018 Wm Jeff Cowan

Click HERE to watch!

Website: TheJeffCowan.com…

Continue

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