Jeff Cowan
  • Male
  • Rancho Santa Margarita, CA
  • United States
  • Jeff Cowan's PRO TALK, Inc.
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Jeff Cowan's Discussions

The Simple Pay Plan That Creates Accountability

Started Jun 9, 2014 0 Replies

Just wanted to let you all know that I'm re-broadcasting "The Simple Pay Plan That Creates Accountability", webinar this Wednesday. I received such tremendous feed back from it a couple of weeks ago,…Continue

Tags: survey, plan, pay, scores, customer

God Bless Our Troups and God Bless the Indy 500

Started May 23, 2014 0 Replies

Demonstrating excellence and holding ourselves to the highest standard will create a life that honors those who have made the ultimate sacrifice.…Continue

Tags: motivation, 500, race, indy, day

Seeking Sales Consultant

Started this discussion. Last reply by Douglas Grimaldi Jul 28, 2012. 1 Reply

We are an Automotive Consulting Company in our 26th year of business and have an office located in Rancho Santa Margarita. Our company is experiencing tremendous growth and raising the bar in the…Continue

Tags: training, employment, jobs, sales

 

Jeff Cowan's Page

Latest Activity

Jeff Cowan's video was featured

The Myths of Service Writing #18

01:10
Watch Myths of Service Writing videos for help increasing sales, survey scores and retention in service departments!
May 8
Jeff Cowan posted videos
Apr 26
Jeff Cowan's video was featured

The Myths of Service Writing #3

01:17
Watch Myths of Service Writing videos for help increasing sales, survey scores and retention in service departments!
Apr 24
Jeff Cowan posted a video

Myth 16

Notice: This video is copyrighted © 2017 by Wm. Jeff Cowan for the private use of our audience. Any other use of this video or any pictures, descriptions, or...
Apr 24
Jeff Cowan's video was featured

Myth 14

Notice: This video is copyrighted © 2017 by Wm. Jeff Cowan for the private use of our audience. Any other use of this video or any pictures, descriptions, or...
Apr 20
Jeff Cowan posted videos
Apr 19
Jeff Cowan posted videos
Apr 12
Jeff Cowan's video was featured

The Myths of Service Writing #1

03:12
Watch Myths of Service Writing videos for help increasing sales, survey scores and retention in service departments!
Apr 2
Jeff Cowan posted videos
Apr 2
Jeff Cowan's blog post was featured

Dealerships Lose Service Departments in Record Numbers

“Dealerships Lose Service Departments in Record Numbers”“Manufacturers Cut Mega Parts Deal with Aftermarket Suppliers”This could be a headline from the future – the very near future.I see the same stats that everyone else sees and has seen for years regarding service departments at automotive dealerships.  For years these numbers at best have been stagnate and, at worst, they are falling. Customer-paid labor sales averages are trending down and customer retention is at its lowest in the automotive history – and falling.These facts took me back to nearly three decades ago — a time when nearly every dealership had a body shop.  As you will remember, nearly every one of those body shops closed down. And just like that, dealerships, with few exceptions, were out of the body shop business. Why? What happened? Why did…See More
Mar 20
Jeff Cowan posted a blog post

Dealerships Lose Service Departments in Record Numbers

“Dealerships Lose Service Departments in Record Numbers”“Manufacturers Cut Mega Parts Deal with Aftermarket Suppliers”This could be a headline from the future – the very near future.I see the same stats that everyone else sees and has seen for years regarding service departments at automotive dealerships.  For years these numbers at best have been stagnate and, at worst, they are falling. Customer-paid labor sales averages are trending down and customer retention is at its lowest in the automotive history – and falling.These facts took me back to nearly three decades ago — a time when nearly every dealership had a body shop.  As you will remember, nearly every one of those body shops closed down. And just like that, dealerships, with few exceptions, were out of the body shop business. Why? What happened? Why did…See More
Mar 20
Jeff Cowan's video was featured

20 Rules of Salesmanship: Rule 17

02:10
The sales profession delivers the highest rewards to those who master its many disciplines. Part of those disciplines are the 20 Rules of Salesmanship. If you desire to be the absolute best you can be in the sales profession, mastering and following…
Feb 20
Jeff Cowan's video was featured

20 Rules of Salesmanship: Rule 16

01:43
The sales profession delivers the highest rewards to those who master its many disciplines. Part of those disciplines are the 20 Rules of Salesmanship. If you desire to be the absolute best you can be in the sales profession, mastering and following…
Feb 17
Jeff Cowan's video was featured

20 Rules of Salesmanship: Rule 18

01:10
The sales profession delivers the highest rewards to those who master its many disciplines. Part of those disciplines are the 20 Rules of Salesmanship. If you desire to be the absolute best you can be in the sales profession, mastering and following…
Jan 30
Jeff Cowan's video was featured

20 Rules of Salesmanship: Rule 20

03:53
The sales profession delivers the highest rewards to those who master its many disciplines. Part of those disciplines are the 20 Rules of Salesmanship. If you desire to be the absolute best you can be in the sales profession, mastering and following…
Jan 23
Jeff Cowan posted videos
Jan 17

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Jeff Cowan's PRO TALK, Inc.
What is your current position within your organization?
President
What is your company website?
http://automotiveservicetraining.com/
What is your Facebook page/URL?
http://www.facebook.com/pages/Jeff-Cowans-PRO-TALK/164589270223619
What is your LinkedIn page/URL?
http://www.linkedin.com/in/jcprotalk
How did you specifically hear about DealerELITE? If referred, who?
Referral
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

Jeff Cowan has spent the last 27 years standing on service drives side by side with Service Advisors training them in the art of selling, customer service, customer retention, and communication skills. As a company he has trained several thousand dealerships and visited over 2,200 automobile dealerships in the United States and Canada and is generally recognized as the nation’s authority when it comes to training Service Advisors.

His company, PRO TALK, provides process driven Service Advisor workshops, web based Service Advisor training (PRO TALK VT), and in-house side by side on-your-drive training, which are consistently providing dealerships and service centers with a high measurable return on investment. Most who experience Jeff’s training say it is the most practical, realistic, and easy to understand training ever made available to the marketplace.

With over 37 years of sales experience and numerous sales awards from various retail companies, he has become one of the most sought after and highly regarded speakers throughout North America and Canada.

Jeff Cowan's Videos

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Jeff Cowan's Blog

Dealerships Lose Service Departments in Record Numbers

Posted on March 20, 2017 at 12:00pm 0 Comments

“Dealerships Lose Service Departments in Record Numbers”

“Manufacturers Cut Mega Parts Deal with Aftermarket Suppliers”

This could be a headline from the future – the very near future.

I see the…

Continue

How to Create a Bold Automotive Service Department and Increase Sales

Posted on November 14, 2016 at 1:08pm 0 Comments

Great Tips for Service Departments, Service Advisors, and Service Managers

So you have been in business for a while and you’ve built a name. It’s a name that draws customers in to your service department like bees to honey. The problem is, your…

Continue

Best tips for finding, hiring, training, and people who do not suck.

Posted on September 12, 2016 at 5:30pm 0 Comments

Best Tips for Hiring People

Ever wonder what are the best tips for hiring? More times than I care to admit, I have had to listen to managers and leaders complain about their people. They tell me about how their people can’t do this…

Continue

How to Prepare Your Dealership for the Coming Recession

Posted on August 24, 2016 at 2:35pm 2 Comments

Our economic future is not going to be smooth sailing. In order to successfully navigate, the captains of the vessels are going to have to make the proper adjustments in order to weather the storm. The following is some information that supports my predictions and hopefully provides you with a map to help you steer you way clear of…

Continue

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Blog Posts

The Great Advisor

Posted by Rob Gehring on September 21, 2017 at 8:00am 0 Comments

Recently I was training an advisor that told me he wants to be great. It…

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Why Should You Sell Your Motor Home Only Through The RV Broker?

Posted by Irene Simpson on September 21, 2017 at 6:12am 0 Comments

Selling motor home takes effort. You may sell your…

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Secure Your Vehicle With Best Car Insurance Policy

Posted by Samuel on September 21, 2017 at 3:54am 0 Comments

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Are you looking for the best way to secure your vehicle using perfect insurance coverage? Motorist.sg brings you the convenient insurance coverage at lowest price. Finding more than 10 insurers with appropriate coverage…

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We work directly with dealerships and local shops!

Posted by Jonathan Morales on September 20, 2017 at 9:30pm 0 Comments

Hey everyone, 

Hope you have all been doing well. I've been away for awhile growing our new business of automotive performance and exterior styling parts. - Just…

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