After interviewing hundreds of candidates throughout my career, I've learned one important lesson:



Resumes tell you where someone has been. Conversations tell you where they're capable of going.



Instead of spending 45 minutes verifying a résumé, I've spent that time discovering the person.



I always wanted to know:



• What is their "Why"?

• How do they…

The automotive industry has invested heavily in technology, facilities, and processes. Yet one of the greatest opportunities to differentiate ourselves isn't found in a CRM or a showroom renovation.



It's hospitality or what I have always referred to as the “Wow Factor.”



In “Unreasonable Hospitality”, Will Guidara shares how…

When management leads from a place of mental ownership, the attitude becomes contagious throughout the organization and profitability, performance, growth, and fulfilling long-term strategic plans can become a reality.

Can you check ALL boxes to see if you possess an ownership mentality:

✔️ Are you proud of every aspect of the way the facility looks, all…

Culture is not simply developed by a plaque on the wall. It’s patterned by leadership behavior which is being watched all the time.



Your team doesn’t follow what you say in meetings. They follow what you tolerate, repeat, and personally model.



✔️ If you want accountability, be accountable.

✔️ If you want urgency, show urgency.

✔️ If you want respect, demonstrate it when it’s inconvenient.



The moment leaders stop acting…