Over the last ten years, anyone who has not witnessed dramatic changes in the used vehicle arena must have his head in the sand. Why is it then that so many franchised new vehicle dealers have thus far failed to effectively adjust to these changes? So that you understand what I’m talking about, I’ll just mention two of these impactful changes: (1) the growth of the Internet as a marketing source; and, (2) the advantages available through inventory optimization technology. Even the language…
ContinueAdded by Garry House on May 7, 2012 at 4:59pm — No Comments
The Right Process is the key to success in every industry period.
Most business professionals already know that process is what drives success. most if not all of the worlds most successful companies depend on it. Companies like McDonalds, Starbucks, Disney, Hilton to name just a few. The big challenge facing the automotive industry today is not the "Road to the Sale" it's all the other things we do that are not process driven.
Simple things like…
ContinueAdded by Ian Nethercott on April 30, 2012 at 10:38am — No Comments
Several years ago one of my more enlightened and proactive client-dealers said to me, “I know I don’t really need more opportunities to do business; I just need to do a better job of measuring and managing the OTDBs I already have.” He then asked for my help to develop and implement a traffic management process for each of the five operating departments within his multi-rooftop automotive dealership group. Over the next several weeks,…
ContinueAdded by Garry House on March 23, 2012 at 8:49am — No Comments
At most automotive dealerships the last two to three days of the month are typically a flurry of activity by department managers and their productive and support employees trying to get the last deal, the last R.O., and the last counter slip billed out and counted. It always has been, and always will be, the culture of the retail automotive business because, unlike most other businesses, the “counting and accounting cycle” is measured in individual months.
Why is it then that very few…
ContinueAdded by Garry House on March 23, 2012 at 8:45am — No Comments
Over the last ten years, anyone who has not witnessed dramatic changes in the used vehicle arena must have his head in the sand. Why is it then that so many franchised new vehicle dealers have thus far failed to effectively adjust to these changes? So that you understand what I’m talking about, I’ll just mention two of these impactful changes: (1) the growth of the Internet as a marketing source; and, (2) the advantages available through inventory optimization technology. Even the language…
ContinueAdded by Garry House on March 23, 2012 at 8:30am — 1 Comment
“I don’t need another book on farmin’, when I ain’t farmin’ as good as I know how right now!”
I remember that statement like it was yesterday. That’s what a dealer told me over the phone back in 1987, in the the early days of my consulting career. It was right after I explained the services I could offer him. He made it very clear to me that he wasn’t interested in anything new and different. He knew that “magic bullets and shiny objects” wouldn’t provide the solutions he…
ContinueAdded by Garry House on February 15, 2012 at 3:48pm — No Comments
When I got into the business in 2003 I came from a manufacturing background. Where I worked was an ISO compliant company. Basically what that meant is the company pays thousands of dollars to have people come out and observe and help create a process. When products, systems, machinery and devices work well and safely, it is often because they meet standards. And the organization responsible for many thousands of the…
Added by Stanley Esposito on November 26, 2011 at 11:19am — No Comments
Stop giving away additional, incremental sales and gross! Today's NCMi Up To Speed blog discusses how to set up an AS-IS used car sales process in your store.
If you're not in the AS-IS used vehicle business, you should be!
By Garry House, Director, NCM…
ContinueAdded by Robin Keller on November 15, 2011 at 1:40pm — 2 Comments
Alexander H. Leighton says..."morale is the capacity of a group to pull together persistently and consistently in pursuit of a common purpose.
Something that has always been apart of the automotive industry is the group of tough love managers and owners... you know the ones that pull the team together for a meeting and all hell breaks loose, Screaming and Yelling and demoralizing the group like that is going to get them pumped up? I know everyone in the industry has seen it…
ContinueAdded by Wayne Weathersby on September 9, 2011 at 11:56am — 8 Comments
When I was a child, I was the question asking machine. Now that I am an adult, I am the question asking machine. Not because I want to be annoying. I really want to understand why. Knowing the why helps me deliver on the expectations. Knowing the why gives me the follow through to see an opportunity to completion. Understanding why gives me access to understand the process and how each…
ContinueAdded by Stephanie Young on August 16, 2011 at 10:30am — 9 Comments
During a department head meeting in which processes where being discussed, it became evident there was an information gap for our clients. Our recruiting team was reporting a break down in information regarding who we are, what we do and what we have to offer. The team shared how they answer certain questions over and over again. They reported the funny misconceptions that they often hear. I sat…
ContinueAdded by Stephanie Young on August 9, 2011 at 11:30am — 7 Comments
Social Networking has transformed from a way that college kids could keep in touch to a main stream tool for capitalism. Social Media is one of the newest tools available to the global economy as more and more businesses are adopting Social Media Marketing Plans. With an audience of over 500 million users, Social Media has become the platform for engaging with clients and prospects on a real time and…
ContinueAdded by Stephanie Young on July 20, 2011 at 10:00am — 5 Comments
Added by Bradley Belford on June 3, 2010 at 11:59am — 1 Comment
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