MPi Releases EDGE Mobile for Service Advisors, Helps Auto Dealer Service Departments Maximize Customer Upsell and Profitability

Las Vegas, NV, August 1, 2011, MPi (www.mpi-edge.com) the leading provider of vehicle inspection tools, processes, and consulting for auto dealer service departments, today announced the release of…

Las Vegas, NV, August 1, 2011, MPi (www.mpi-edge.com) the leading provider of vehicle inspection tools, processes, and consulting for auto dealer service departments, today announced the release of EDGE Mobile for Service Advisors. 

EDGE Mobile is an effective sales tool developed for auto dealership service advisors to…

Fixed operations, has been the great denominator, in our mathematical equation. It is an absolute must to grow this department, in double digit increases, year over year. The service drive, must be that, a driving force behind our businesses. Our total service team, must have incredible selling skills, be great multi-taskers, love to work with people. The technicians, must be great closers. That's RIGHT, closers. Our writers, explain work orders, to our customers. If needed, we walk…

I’ll never forget one time when I was driving down a highway and noticed several state troopers alongside the road in an old service station. One stepped in front of my car and flagged me in to the parking area. The officer quickly walked around my vehicle checking all of my turn signals and headlights. He also quickly checked tire condition and the emergency brake function. He did use me to turn the switches and push the brake and the…

If a General Manager had 50% of new or used car inventory aged at over 7 months without a sale, life would not be pleasant. Many dealerships have this concern in their parts department and are not even aware of it. Let’s look at some operational guidelines that will improve your parts department in every aspect. Every month end should generate a parts summary report that is given to the parts manager. This report contains some valuable information most General Managers never see. An…

Many dealerships today are finding it difficult to have profitable body shop operations. Costs are soaring in paint and materials as well as environment disposal fees. The future will see these costs building so Managers must have controls in place to minimize costs where we can.

1: Controlling paint and material costs.

  To begin let’s understand body shop supplies must be tracked by Technician. They should have their own supply box near their work area locked and controlled…

I feel fortunate to see so many different dealerships and how they do business. One of the things I hear often is the staff doesn’t have the time to perform processes correctly. The reality is without the right processes so much time is wasted with no way to place the cost of doing business that way. The advisers scramble to put out the latest fire pulling a technician off this job to work on that job. They feel the battle of their job is to act…

I am committed to never say a number is bad without providing processes to improve it. It amazes me that when people are trained on ways to improve and want to, how quickly the result goes to the next level. You must develop standards for your company and measure them against…

I have always taught that seeing is believing and it is a must to involve customers visually. Seeing is also buying and when customers see their issues they buy more often than not. It is also retaining the customer this will improve trust and never allow the dealership to have integrity questioned. I have been asked how to do this with drop off customers and now believe Chris had a…