Joseph Cala
  • Male
  • Beachwood, NJ
  • United States
  • Joseph A. Cala
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Profile Information

Which best describes you?
What company do you work for (or own)?
Joseph A. Cala
What is your current position within your organization?
BDC Director
What is your company website?
What is your Facebook page/URL?
How did you specifically hear about DealerELITE? If referred, who?
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
my ability to provide content,articles and videos to help automotive professionals.

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Joseph Cala's Blog

Service Customer Retention (SCR) Strategy

Posted on January 21, 2017 at 6:00pm 1 Comment

-Service Customer Retention (SCR) Strategy

Retention ratios are a very important part of what we do in the car business. When it comes to the Service Department we gauge our SCR (Service Customer Retention) scores on a few key areas. Many Manufacturers say that a customer is retained when they visit your service department 2 times within a 12-month span. In other words, Dealer Service Retention (SCR) measures the percentage of customers returning to the same dealer for…


The Purpose of the Service BDC

Posted on January 14, 2017 at 11:30am 10 Comments

-BDC (Business Development Center)-

This department creates and manages the business opportunities that come in and proactively go out from the dealership.

Business Development can exist in the Sales and Service Opportunities of the dealership. While so much is always emphasized on the Sales BDC side of the dealership world, the Service BDC has been existing quietly in the background of some stores with minimal attention while many other stores have yet to enter…


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Blog Posts

J.D. Byrider Applies Equifax Ignite™, Increases Auto Buyer Approvals by 10 Percent

Posted by John Sternal on March 20, 2018 at 3:28pm 0 Comments

When J.D. Byrider, a  leading used car sales and finance enterprise, expanded geographically and organically, they began an engagement with…


Federal Trade Commission Blocks Acquisition of Auto/Mate Dealership Systems by CDK Global

Posted by Mike Esposito on March 20, 2018 at 1:51pm 0 Comments

Albany, NY – March 20, 2018​ – The Federal Trade Commission (FTC) has blocked Auto/Mate Dealership System’s pending acquisition by CDK Global. In April 2017, the two companies signed an agreement outlining terms of a sale that…


The Power of a Closed Mind

Posted by Dave Anderson on March 20, 2018 at 1:48pm 0 Comments

Having an open mind is important when considering ideas, opinions, feedback, or suggestions. But equally important, especially if you want to live the game changer life, is knowing when to have a closed mind - becoming more discretionary about…


Success in Professional Sales Podcast: Episode 20- Ensure Your Success

Posted by Jeff Cowan on March 20, 2018 at 12:00pm 0 Comments

This week, Jeff discusses how to ensure your success within your professional sales career. The key is to surround yourself with 4 types of people: models, mentors, partners, and friends. Tune in to see how each type of support can benefit…


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