Joseph Cala
  • Male
  • Beachwood, NJ
  • United States
  • Joseph A. Cala
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Which best describes you?
What company do you work for (or own)?
Joseph A. Cala
What is your current position within your organization?
BDC Director
What is your company website?
What is your Facebook page/URL?
How did you specifically hear about DealerELITE? If referred, who?
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
my ability to provide content,articles and videos to help automotive professionals.

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Joseph Cala's Blog

Service Customer Retention (SCR) Strategy

Posted on January 21, 2017 at 6:00pm 1 Comment

-Service Customer Retention (SCR) Strategy

Retention ratios are a very important part of what we do in the car business. When it comes to the Service Department we gauge our SCR (Service Customer Retention) scores on a few key areas. Many Manufacturers say that a customer is retained when they visit your service department 2 times within a 12-month span. In other words, Dealer Service Retention (SCR) measures the percentage of customers returning to the same dealer for…


The Purpose of the Service BDC

Posted on January 14, 2017 at 11:30am 10 Comments

-BDC (Business Development Center)-

This department creates and manages the business opportunities that come in and proactively go out from the dealership.

Business Development can exist in the Sales and Service Opportunities of the dealership. While so much is always emphasized on the Sales BDC side of the dealership world, the Service BDC has been existing quietly in the background of some stores with minimal attention while many other stores have yet to enter…


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Blog Posts

TheoryOf5 Podcast

Posted by DealerELITE on November 18, 2017 at 11:31am 0 Comments

Check out The TheoryOf5 Podcast
With Chris Saraceno


Posted by John Sternal on November 17, 2017 at 2:27pm 0 Comments, the nation’s largest online car lease marketplace, today unveiled results of its latest survey on incentives, with dealers saying they’re…


El Segundo car accident lawyer

Posted by Samuel on November 17, 2017 at 5:00am 0 Comments

El Segundo Personal Injury

You should never need to experience after your El Segundo auto crash due to the neglect of an additional. An accident lawyer experienced in assisting victims of vehicle collisions in El Segundo gets you the compensation you are…


Serent Capital Invests in CallRevu, Automotive’s Top Performing Call Management Solution

Posted by DealerELITE on November 16, 2017 at 6:23pm 0 Comments

Serent Capital Invests in CallRevu, Automotive’s Top Performing Call Management Solution

Baltimore, MD – November 16, 2017 – CallRevu, a leading provider of automotive dealer call management software that delivers dealership customers… Continue

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