Loading

Joseph Cala
  • Male
  • Beachwood, NJ
  • United States
  • Joseph A. Cala
Share on Facebook
Share

Joseph Cala's Friends

  • Charles Beckman
  • Jeanette Martinez
  • Demetrius Walls
  • Mike Elliott
  • Sarah
  • Patty Van Dyke
  • Ruben Kazantsev
  • Zachary Dunn @YourAutoGuyZach
  • Rick Brown
  • Stan Sher
  • Kevin "Friend Me" Bradberry
  • Joe Clementi
  • Grant Cardone
  • Chris Saraceno
 

Joseph Cala's Page

Latest Activity

Joseph Cala posted a blog post

Service Customer Retention (SCR) Strategy

-Service Customer Retention (SCR) StrategyRetention ratios are a very important part of what we do in the car business. When it comes to the Service Department we gauge our SCR (Service Customer Retention) scores on a few key areas. Many Manufacturers say that a customer is retained when they visit your service department 2 times within a 12-month span. In other words, Dealer Service Retention (SCR) measures the percentage of customers returning to the same dealer for service within 12 months…See More
Jan 21
steven chessin commented on Joseph Cala's blog post The Purpose of the Service BDC
"CLEARLY --- Customer satisfaction is forged by service not sales --- and I laugh to myself whenever I hear a salesman state that he is "always there" for his customers. What does that even mean ? People have urgent service needs not urgent…"
Jan 20
Joseph Cala commented on Joseph Cala's blog post The Purpose of the Service BDC
"Thank you for your insight Steven. As a main focus of the Service BDC, we are to maximize the impact of our SCR score or Service Customer Retention ratio. Most Manufacturers consider a service customer being retained when they visit your store 2…"
Jan 17
steven chessin commented on Joseph Cala's blog post The Purpose of the Service BDC
"Most dealerships today have a pretty decent sales BDC department that focuses on lead management. SERVICE BDC is all about retention and referral business. So look at your loyalty stat. Is it below the manufacturer's national average ?  I…"
Jan 17
Joseph Cala commented on Joseph Cala's blog post The Purpose of the Service BDC
"Thank you Mark!"
Jan 16
Joseph Cala commented on Joseph Cala's blog post The Purpose of the Service BDC
"You're welcome!"
Jan 16
DealerELITE commented on Joseph Cala's blog post The Purpose of the Service BDC
"Joe thank you for Sharing"
Jan 16
Joseph Cala's blog post was featured

The Purpose of the Service BDC

-BDC (Business Development Center)- This department creates and manages the business opportunities that come in and proactively go out from the dealership.Business Development can exist in the Sales and Service Opportunities of the dealership. While so much is always emphasized on the Sales BDC side of the dealership world, the Service BDC has been existing quietly in the background of some stores with minimal attention while many other stores have yet to enter into the Service BDC arena.As I…See More
Jan 16
Mark Handlon commented on Joseph Cala's blog post The Purpose of the Service BDC
"Good morning Joseph,              Great article! Customer perception is ignored so many times in many areas of any business. It is imperative with the automotive business that everyone from…"
Jan 16
Joseph Cala posted a blog post

The Purpose of the Service BDC

-BDC (Business Development Center)- This department creates and manages the business opportunities that come in and proactively go out from the dealership.Business Development can exist in the Sales and Service Opportunities of the dealership. While so much is always emphasized on the Sales BDC side of the dealership world, the Service BDC has been existing quietly in the background of some stores with minimal attention while many other stores have yet to enter into the Service BDC arena.As I…See More
Jan 14
Patty Van Dyke and Joseph Cala are now friends
Jun 13, 2016
Joseph Cala updated their profile
Jan 12, 2016
Joseph Cala's video was featured

Webinar Wednesday - Episode 4 -The Excitement of The Deal

http://www.dealersynergy.com This week on Webinar Wednesday, Joe Cala, General Manager of Dealer Synergy told us how important it is to be excited about ever...
Dec 26, 2014
Joseph Cala posted a blog post
Dec 26, 2014
Joseph Cala posted a video

Webinar Wednesday - Episode 4 -The Excitement of The Deal

http://www.dealersynergy.com This week on Webinar Wednesday, Joe Cala, General Manager of Dealer Synergy told us how important it is to be excited about ever...
Dec 26, 2014
steven chessin commented on Joseph Cala's blog post Webinar Wednesday Episode 3 - Looking Through The Eyes Of The Consumer
"Very informative. I spent my first few years being taught the hard-sell with all of its bullying and dis-respectful tactics. It built all of the negative stereotypes. Dealers stopped doing it because they got caught and it killed their CSI,…"
Dec 18, 2014

Profile Information

Which best describes you?
Trainer
What company do you work for (or own)?
Joseph A. Cala
What is your current position within your organization?
BDC Director
What is your company website?
http://www.josephacala.com
What is your Facebook page/URL?
http://www.facebook.com/revjoecala
How did you specifically hear about DealerELITE? If referred, who?
industry
Not everyone gets approved for DealerELITE. To maintain the integrity of DealerELITE, tell us what you will have to offer once a dealerELITE member?
my ability to provide content,articles and videos to help automotive professionals.

Joseph Cala's Videos

  • Add Videos
  • View All

Joseph Cala's Blog

Service Customer Retention (SCR) Strategy

Posted on January 21, 2017 at 6:00pm 1 Comment

-Service Customer Retention (SCR) Strategy

Retention ratios are a very important part of what we do in the car business. When it comes to the Service Department we gauge our SCR (Service Customer Retention) scores on a few key areas. Many Manufacturers say that a customer is retained when they visit your service department 2 times within a 12-month span. In other words, Dealer Service Retention (SCR) measures the percentage of customers returning to the same dealer for…

Continue

The Purpose of the Service BDC

Posted on January 14, 2017 at 11:30am 10 Comments

-BDC (Business Development Center)-

This department creates and manages the business opportunities that come in and proactively go out from the dealership.

Business Development can exist in the Sales and Service Opportunities of the dealership. While so much is always emphasized on the Sales BDC side of the dealership world, the Service BDC has been existing quietly in the background of some stores with minimal attention while many other stores have yet to enter…

Continue

Comment Wall

You need to be a member of DealerELITE.net to add comments!

Join DealerELITE.net

  • No comments yet!
 
 
 

Blog Posts

Hey Car Dealer: Stop Letting Carvana (and Everyone Else) Define You!

Posted by Steve Stauning on March 27, 2017 at 3:00pm 0 Comments

Hey Car Dealer: Stop Letting Carvana (and Everyone Else) Define You! …

Continue

Why is Battery Ventilation Important for Your RV?

Posted by Irene Simpson on March 27, 2017 at 5:43am 0 Comments

Want to buy an RV? You’ll find some decent bus conversion for sale…

Continue

Service Managers: Reach Maximum Potential with Grandma Rules by Brett Coker

Posted by Richard Keeney on March 24, 2017 at 5:00pm 0 Comments

Whatever you may call your Grandmother:…

Continue

de sponsor

Get Newsletter

dE Sponsor

© 2017   Created by DealerELITE.   Powered by

Badges  |  Report an Issue  |  Terms of Service