Appointment setting is one of the best ways that a dealership can get people into the showroom to buy a car. But if your agents don’t see success on the phones, it can feel like a waste of time. Luckily, proven training methods increase your agents' efficiency in getting people into your dealership and closing sales.
Hold Regular and Ongoing Training…Continue
Added by Chris Vitale on December 29, 2022 at 12:00pm — No Comments
When breaking down the job of a service advisor in terms of selling work, a question that can get asked sometimes needs a bit more explanation. What is that question, you may ask?
Well, here it is:
To sell a job to a customer in the most effective manner possible… is it better in person or over the phone? A service department is a BUSY place. There’s always something going on…Continue
Added by Chris Vitale on December 26, 2022 at 10:30am — No Comments
The department-to-department handoff at a dealership is something that can be overlooked during the sales process. However, it’s a crucial step to creating a stronger bond between the dealership and the customer as a whole. Hearing, “I’ll buy a car from you, but I’ll never service my car here,” is something that should not be coming out of a customer’s mouth during the sales process. While that statement is…Continue
Added by Chris Vitale on December 20, 2022 at 11:00am — No Comments
According to Third Quarter 2022 Blue Sky Report® by Kerrigan Advisors, dealership buy/sells increase 25% YoY as auto retailers overcome economic headwinds to achieve a 205% increase in earnings compared to pre-pandemic averages; dealers focus on expansion through acquisition with almost 50% planning to add one or more store, but low stock prices dampen public auto retailers buy/sells
Incline Village, NV – December 20th…Continue
Added by Crystal Hartwell on December 20, 2022 at 8:30am — No Comments
With the constantly shifting car market, it is more important than ever to focus on the things that will make your dealership successful and allow you to continue business as normal. While there are plenty of things that you can do to keep your inventory up to date, it is just as important to invest time and energy into making sure that your employees stay up to date as well. Ensure they’re getting the…Continue
Added by Chris Vitale on December 19, 2022 at 11:30am — No Comments
With the holidays in full swing and plenty of shopping happening, it’s important for your dealership to get in on the action to close out the year with a bang. Cars are a fairly popular Christmas gift, so it is up to your dealership to find a way to get the maximum value out of this time of year.
Get Involved in Charity
Added by Chris Vitale on December 15, 2022 at 3:08pm — No Comments
Earnhardt Volkswagen and Rodeo Kia in the Phoenix metro area sold to Ken Garff Automotive Group; marks 177th dealership sale led by Kerrigan Advisors since 2015, and the 5th dealership sold by Kerrigan Advisors in Arizona since 2020, making the firm the most active in the state
Incline Village, NV – December 14, 2022 – Kerrigan Advisors, the premier sell-side advisor and thought partner to auto dealers nationwide,…Continue
Added by Crystal Hartwell on December 15, 2022 at 8:17am — No Comments
Car dealerships can now meet their software and marketing needs all in one space. Space Auto is taking the auto industry by storm with its launch of innovative solutions that connect auto dealers with customers, drive sales, and grow their business — all in one unified system.
Space Auto is the brainchild of Nick Askew, who worked for more than seven years in auto dealership retail and then founded a technology agency. Through these…Continue
Added by Lisa Lazarczyk on December 14, 2022 at 10:38am — No Comments
The telephone is your most reliable source of leads. Inbound phone calls allow dealerships to gather more detailed information about a customer's needs, resulting in higher conversion rates. Since six out of every ten inbound calls to the sales department have…Continue
Added by Chris Vitale on December 13, 2022 at 12:30pm — No Comments
TotalCX Recognized for excellence and quality in delivering unified communications solutions
HOUSTON, TX, DECEMBER 12 2022 — InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced today that TMC, a global, integrated media company, has named TotalCX as a recipient of the 2022 Unified Communications Excellence…Continue
Added by Leez May on December 12, 2022 at 1:00pm — No Comments
Generally, when someone thinks of customer service for a company functioning out of one singular building, they assume it should be the same across the board. When it comes to a dealership, however, customer service can vary based on the job and its purpose. Not saying that it shouldn’t be excellent no matter the department; however, each department functions differently. Some interaction is B2B, other interactions are front facing to the public, and a large portion of interactions are…Continue
Added by Chris Vitale on December 12, 2022 at 11:30am — No Comments
Using video to engage sales prospects is an effective way to provide information and enhance the customer experience. By creating engaging and informative videos, car dealerships can showcase their inventory, highlight features and benefits of specific vehicles, and even offer virtual test drives. This can help car dealerships position themselves as a trusted source of information and a go-to destination for car buyers.
Let's explore some of the reasons why your dealership…Continue
Added by Chris Vitale on December 9, 2022 at 3:54pm — No Comments
WOLTERS KLUWER INDUSTRY SURVEY SHOWS WHERE AUTOMOTIVE AND AUTO FINANCE PROFESSIONALS ARE MAKING PROGRESS IN ADOPTING DIGITAL TOOLS
While eSignature and eContracting Technologies Becoming More Widespread, Digital eVault Tools for Securitization & Collateralization Now Major Focus for 2023
NEW YORK – December 8, 2022 – Wolters Kluwer, a global leader in professional information, software solutions and services, announced…Continue
Added by John Sternal on December 8, 2022 at 11:37am — No Comments
When browsing for a new or used vehicle at a dealership, the first thing consumers tend to examine is the window sticker and buyer’s guides on the vehicle’s window. Especially with window stickers being required for new vehicles under the Automobile Information Disclosure Act of 1958 and buyer’s guides being required for used vehicles under the Federal Trade Commission’s (FTC) Used Car Rule…Continue
Added by John Sternal on December 8, 2022 at 9:31am — No Comments
Sale of five Sacramento dealerships to Canadian-Based Knight Automotive Group marks the 175th dealership transaction led by Kerrigan Advisors since 2015
Incline Village, NV – December 8, 2022 –– Kerrigan Advisors, the premier sell-side advisor and thought partner to auto dealers nationwide, represented Lasher Auto Group in its sale of five dealerships: Elk Grove Acura, Audi, Chrysler, Dodge, Jeep, Ram (CDJR), Subaru, and…Continue
Added by Crystal Hartwell on December 8, 2022 at 8:18am — No Comments
At a dealership, we are responsible for doing everything we can for our customers. Sales and Service are set up to make a profit in their respective departments; however, sometimes their paths cross when it comes to assisting a customer to the fullest extent in an all-too-common situation… When to keep servicing and when to upgrade.
Added by Chris Vitale on December 5, 2022 at 2:30pm — No Comments
Getting sued is an automotive company’s worst nightmare. Litigation isn’t just a problem because it consumes a lot of time and adds to executive stress levels, it can also be extremely expensive, too. Billable hours for top litigants can exceed $500 per hour, and each lawsuit can cost hundreds of thousands of dollars, too.
But lawsuits happen, good or bad. And it’s important that shareholders, investment firms and those…Continue
Added by John Sternal on December 1, 2022 at 10:00am — No Comments