Aristotle said, "You are what you repeatedly do, therefore excellence is not an act, it is a habit!"
A habit is something you form into your life due to a continued daily practice. Depending on what you are continually practicing, habits can be either good or bad. The time and efforts you invest into them determine the… |
Added by Joseph Cala on October 24, 2013 at 9:46pm — 4 Comments
Be A Thermostat Not Just A Thermometer! |
Being in the business for my short time, I've realized this one thing. Most dealerships are doing the same thing. Now I didn't say, "ALL Dealerships are doing the same thing" because I realize that there are some that really have set themselves apart from the masses of mediocrity. However, most…
ContinueAdded by Joseph Cala on October 22, 2013 at 11:00am — 2 Comments
If not you could be losing a significant amount of revenue and market share! Dealerships across the country lose hundreds of thousands of dollars a year because they are not operating at their full potential. If you can't honestly answer the above question with a resounding yes, then take…
ContinueAdded by Larry Sherwood on September 3, 2013 at 9:56pm — No Comments
Human beings are social creatures and our lives depend on other humans. We are born unable to care for ourselves. We develop and learn about the world around us through others. Our connections to others are key not only our survival, but also to our happiness and the success of our careers.
And being social…
ContinueAdded by Bill Cosgrove on July 27, 2013 at 10:00pm — No Comments
Famous last words from the customer to help you be better next time. What value are you actually getting from a customer who bought a vehicle at another dealership? I say very little because at this point they are venting or pointing out where you failed in your sales process, but the truth is despite your best efforts to improve…
ContinueAdded by Mike Blackmore on June 24, 2013 at 3:09pm — 13 Comments
DID YOU AUTHORIZE YOUR INVENTORY TO BE POSTED ON ANTI-DEALER OR HOSTILE WEBSITES?
5:00 AM and the Alpha Dawg is on the…
ContinueAdded by James A. Ziegler on May 2, 2013 at 2:00pm — 33 Comments
I was talking with a GSM today and he had no idea how many calls his coordinators were making per day. Equally relevant, is that I talk with people that have positions of authority in the dealership all the time and it's unfortunate to see the majority have no clue when it comes to their E-Commerce Dept. The…
ContinueAdded by J.R. Batchelor on April 30, 2013 at 11:45pm — 6 Comments
I ask myself this often: What are we really trying to do on the internet? Let’s start by looking at an extreme. Say a Dealership like that one in Northern, Idaho. Here’s a dealership that is in a mountain town (2400 pop.) they advertise in those magazines you find in the pouch behind the seat in front of you on the airplane when you fly anywhere. They hardly have…
ContinueAdded by Mr. Natural on April 30, 2013 at 5:00pm — 14 Comments
Written By: Russell Grant
One of the best things about my job is the fact that I get to talk to so many owners, GMs, dealers, sales managers and service directors about their dealership’s owner marketing strategy. Or, in some cases, need for one. That’s when I find my work the most rewarding, when I’m speaking with dealers who are ready to reap the benefits of developing and implementing a strong, sustainable owner marketing strategy.
Because remember, there are only three ways…
ContinueAdded by Garry House on April 16, 2013 at 10:25am — No Comments
Facebook has been a promising venue through which to market a dealership ever since it reached a high level of popularity back in 2008. Back then, it was just breaking the hundred million user level and was showing signs that it would be able to be business-friendly in contrast to its rival MySpace. Now, it’s 10 times bigger and commands more time of humans than any other website.
The problem is that it’s not the…
ContinueAdded by JD Rucker on April 15, 2013 at 9:00am — No Comments
Written By: Garry House
In the second quarter of 2012, the NCM Institute (NCMi®) formed a training partnership with Automotive Internet Management (AIM). AIM has conducted five “Bridging the Internet Sales Gap” training workshops under NCMi sponsorship. After personally auditing two of these sessions and receiving client-dealer feedback from all of the sessions,…
ContinueAdded by Garry House on April 4, 2013 at 5:30pm — No Comments
Written By: Debbie Hemley
Twitter is a powerful social networking platform and one that has become a go-to choice for businesses of all sizes and industries.
In recent months, Burger King and Jeep’s Twitter accounts were hacked and became the subject of many articles and conversations, online…
ContinueAdded by Garry House on April 2, 2013 at 9:00am — No Comments
An additional area of concern is within the CRM Inventory Tool. In our experience, not every store uses the Inventory Tool to its fullest capability. The basics of having pictures, custom comments, pricing, aged inventory, hits, leads, etc etc, should excite every dealership sales manager within a store. All of this extremely valuable information is essential to not only helping drive leads to your store, but also managing and caring for existing leads and converting them to…
ContinueAdded by DealerPeak on March 22, 2013 at 3:18pm — No Comments
Internet Sales 20 Group - Dealer Panel - Dealer Principals, GMs, Internet & Business Development Directors from Dealer Synergy on Vimeo.
Internet Sales 20 Group - Dealer Panel - Dealer Principals, GMs, Internet & Business Development…
Added by Sean V. Bradley on March 5, 2013 at 2:30am — No Comments
If you haven’t already done so, it’s that time to review your 2012 performance in detail. In what areas did you fall short of your goals and why? Where could you have generated greater gains and how? Don’t allow January to slip by without these facts in writing and a discussion of how you can best move forward in 2013.
A common F&I pay plan in the automotive industry is known as the grid. It compensates managers based on their per vehicle retail performance and products sold…
ContinueAdded by Garry House on February 1, 2013 at 3:30pm — 1 Comment
Those who know me would likely agree that I am a massive data junkie. Don't believe me? My twitter profile even says it so it must be true! I'm not exactly sure when or how my…
ContinueAdded by Michael Cirillo on January 19, 2013 at 10:58pm — No Comments
I have the honor and privilege of traveling this great country of ours and working with all types of BHPH dealers on a consulting, training, and 20 Group basis. I am a firm believer that we learn more from our mistakes than our successes. When I first started to put this article together, I made a list of the most prominent mistakes I see BHPH dealers make. Problem was, the list was about 1,001 mistakes long. Most if not all of which I had made as a dealer myself.
After looking over…
ContinueAdded by Garry House on December 19, 2012 at 9:30am — 4 Comments
In the second quarter of 2012, the NCM Institute (NCMi®) formed a training partnership with Automotive Internet Management (AIM). After personally auditing two of these sessions and receiving client-dealer feedback from all of the sessions, I’ve become convinced that dealers and their sales management teams need to “raise the bar” on their expectations for Internet closing ratios.
At NCMi, we have always believed and…
ContinueAdded by Garry House on November 27, 2012 at 3:00pm — No Comments
Five Important Benefits for Car Dealerships with High Performance Business Development Centers (BDC)
1. Accountability:
First and foremost and good, functional BDC center should be able to provide your dealership with accountability. Being able to accurately track numbers and statistics though not the primary role, is an…
ContinueAdded by Jason Parman on November 23, 2012 at 6:30pm — 1 Comment
Foursquare has quietly been making moves that will have a major impact on local businesses and . The service is already used to check in at a variety of places, and now their reach will be expanding.
The first new feature is the explore option for non-registered users, and the attached ratings update. Explore lets users search for specific kinds of businesses and…
ContinueAdded by Timothy Martell on November 13, 2012 at 2:00pm — No Comments
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