All Videos Tagged retention (76)
How Dealerships Can Overcome Customer Skepticism in Service
Mike Correra shares a simple way for dealers to legitimize recommended services and overcome any cu… Mike theCarGuy Correra Dec 12, 2019 26 views
Why Do Video Blogs?
Mike Trasatti shares why video blogs are an important asset. Michael Trasatti Dec 9, 2019 12 views
Keeping Your Dealership Involved in Your Community
Mike Correra shares why keeping your dealership involved in your community can help increase brand… Michael Trasatti Oct 25, 2019 24 views
#WittsWiseWords: Do You Know What Your Competitors Are Doing
Scoping out your dealership competition is good business. Bill Wittenmyer says it can help you dete… Bill Wittenmyer Oct 14, 2019
60 views
Freebie Friday: The Customer That Doesn't Like You
In this Freebie Friday, CDK Global VP of Sales Bill Wittenmyer gives advice on what to do when a cu… Bill Wittenmyer Jun 21, 2019 19 views
Why People Defect in Service
CEO & Executive Chairman Scot Eisenfelder explains why customers defect in service in this vide… Scot Eisenfelder Jun 14, 2019 9 views
Is the Language That You're Using in the Service Drive Costing You Money?
DealerBuilt Account Manager Mike Correra shares why dealerships should pay attention to the languag… Mike theCarGuy Correra Apr 9, 2019 10 views
Where Are the Leakage Points in Service Revenue?
CEO & Executive Chairman Scot Eisenfelder explains how leakage points in the service drive affe… Scot Eisenfelder Dec 7, 2018 24 views
Are Your Most Profitable Customers Created or Made?
CEO & Executive Chairman Scot Eisenfelder discusses whether a dealership's most profitable cust… Scot Eisenfelder Oct 12, 2018 25 views
Witt's Wise Words: Managing the Unmanageable
ELEAD1ONE Partner Bill Wittenmyer discusses why managing the unmanageable is a recipe for failure. Bill Wittenmyer Oct 2, 2018
83 views
The 80/20 Rule
Affinitiv CEO & Executive Chairman Scot Eisenfelder shares the 80/20 rules and why it's importa… Scot Eisenfelder Sep 28, 2018
97 views
#FreebieFriday: Coaching Up & Managing Up
ELEAD1ONE Partner Bill Wittenmyer explains the concept of coaching up and managing up in this week'… Bill Wittenmyer Sep 21, 2018 33 views
Profit By Action Quick Tip: Extent of the Service Opportunity to Franchise Dealers
Of the $350B Service business in NA, franchise Dealers only capture 27% of it. In this Quick Tip, A… Andy Church Sep 14, 2018 29 views
Tailwinds & Strategies in Service (Part 2)
Scot Eisenfelder explains how tailwinds are affecting independent repair facilities and why it's mo… Scot Eisenfelder Aug 10, 2018 16 views
Service Absorption & Customer Retention - ProfitByAction.com Quick Tip
Do you know how many "lost customers" you have in your service department? This ProfitByAction.com… Andy Church Jul 20, 2018 36 views
Is Facebook Important to Automotive Marketing?
CEO & Executive Chairman Scot Eisenfelder shares his opinion on Facebook's importance to automo… Scot Eisenfelder Jun 27, 2018
102 views
Why AI Still Requires Humans
In this video blog, Ujj Nath shares why AI will never completely replace humans and why. Ujj Nath Jun 18, 2018 23 views
The Importance of Revenue Yield
CEO & Executive Chairman Scot Eisenfelder explains the importance of revenue yield to dealershi… Scot Eisenfelder Jun 13, 2018 42 views
Creative Uses for Video Walkarounds You May Not Have Considered
In this video blog, Ujj Nath shares more uses for video walkarounds than just inventory merchandisi… Ujj Nath Jun 7, 2018 48 views
Why Omni-Channel Marketing is so Important?
Affinitiv CEO & Executive Chairman Scot Eisenfelder explains why omni-channel marketing is so i… Scot Eisenfelder May 30, 2018 26 views
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